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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554362 Views

991 replies

116 likes

Account
  • 554362 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Premium dosent work?

hello i just bought my self a 3 month premium. my account on spotify.com said it was 3 months reedemed. ( spelling ) But when i log in to spotify it dosent work. just says that i have to uppgrade? sorry for my english it isnt the best. i guess this i...

Casual Listener

hello i just bought my self a 3 month premium. my account on spotify.com said it was 3 months reedemed. ( spelling )  But when i log in to spotify it dosent work. just says that i have to uppg...

bulten91

Casual Listener

236 Views

2 replies

0 likes

  • 236 Views
  • 2 replies
  • 0 likes

Premium subscription not recognized on iPhone App or Mac client.

I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Mac client, however, my premium subscription is not b...

Newbie

I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Ma...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

premium???

I am paying for a premium account, but i can only login as a free user. What's wrong??

Newbie

I am paying for a premium account, but i can only login as a free user. What's wrong??

David

Spotify Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Redeem code doens't work

Hello, Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I think i should be able to download 10 songs witout paying for ...

Casual Listener

Hello,   Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I ...

Normal-User

Casual Listener

750 Views

4 replies

1 likes

  • 750 Views
  • 4 replies
  • 1 likes

Problem with downloads - refund required

Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I instead checked iTunes store and managed to purchase the EP ...

Casual Listener

Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I inst...

Tom_Moreton

Casual Listener

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

cancelar suscripcion

Hola Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se que hice pero se me activo automaticamente un mes premium. Nad...

Casual Listener

Hola   Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se ...

jedek84

Casual Listener

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Can´t change card details

I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck! What to do?

Newbie

I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck!   What to do?    

David

Spotify Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

I can not cancel my subscription

I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct because I checked and I tried to introduce another and...

Casual Listener

I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct bec...

JaviDriftKing

Casual Listener

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Spotify has been paused because my account is being used some else

My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.

Casual Listener

My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.

Goodman

Spotify Legend

453 Views

4 replies

0 likes

  • 453 Views
  • 4 replies
  • 0 likes

Solved!! I just signed up for Spotify Premium for the 30 Day trial, and I got charged for it

So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me. In all honesty, I just want 30 days added for free to my subscription. Seeing that is what I was planning to ...

Newbie

So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me.   In all honesty, I just want 30 days added for...

MattSuda

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

No downloads available...

i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.

Newbie

i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.

leem

Casual Listener

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Spotify offline

So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there a workaround?

Casual Listener

So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there ...

Bmmcmahon

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Can't download tracks to my phone

Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there some kind of problem to your servers today?

Regular

Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there...

tarald332

Regular

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

TWO SUBSCRIPTIONS!!!

I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?

Newbie

I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?

David

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Problem to listen mp3 stocked on my computer

Hello everybody,just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it).So, for my problem, I'm just trying to understand something.I chose a directory of my computer to share my mp3 on spotify.A...

Music Fan

Hello everybody, just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it). So, for my problem, I'm just trying to understand something. I chos...

V_Granjou

Music Fan

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Change Country Setting

HI, My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on more than once. With thanks Paul

Casual Listener

HI,   My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on mor...

simplifiedsoftw

Casual Listener

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Become a premium member

Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...

Casual Listener

    Goodafternoon,   Does anyone have a idea how I could change my country to the Netherlands?   I am living across the border in Germany, so I get a Ger...

user-removed

Not applicable

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Two subscriptions on the same paycard.

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on my own account. She is not old enough to get faceb...

Casual Listener

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on...

tinepernille

Casual Listener

796 Views

2 replies

0 likes

  • 796 Views
  • 2 replies
  • 0 likes