Refund Process

[rubyaldrich]

I was unaware that I had two premium accounts running so I am canceling one. I can't figure out how to get a refund from my canceled account. Where do I go to find that information?

[LordRollin]

Hi @rubyaldrich. If you'd like to try and seek a refund you'll need to get in touch with support so that they can look into your situation. Please keep in mind that Spotify addresses refunds on a case by case basis, and there is no guarantee that a refund will be granted.

Keeping this in mind, support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling. 

Please let me know if you have any other questions or concerns I might be able to help you with. Cheers!