Restoring my Spotify

[dschlon]

I have a premium account and have been accessing my Spotify account very well but I now just got a new phone.  I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account 

[Maria]

Hey there @dschlon,

Thanks for reaching out on the Community! Hope you don't mind us moving your post, as we just came across it and it fits better here.

Just to confirm, are you only having issues signing in to the app on your new phone? Or are you having issues on other devices as well?

To make sure that we cover all bases, could you try resetting your password to see if it makes any difference? You can reset it from this page.

Should the issue persist, could you let us know if you are you seeing any specific error messages? Feel free to send us a screenshot of it, just make sure it doesn't include any personal info.

Hope this helps & let us know how you get on!