Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have made a new account and want to transfer all the data from my old account to new.
PlanPremiumCountryUSA DeviceiPhone 15, Macbook Pro My Question or IssueI am writing to express my frustration regarding my account, which has been disabled for almost a year. The issue occurred after I used my account abroad. I provided my bank state...
Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...
I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
I need to retrieve my account from which I am paying
Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has
I need to cancel my subscription
I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details. I would either like to be able to get into it or to delete it completely and create a new...
I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created. Their name is also on my playlists....
PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...
A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP
while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...
PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...
How do I make sure autopayment is turned on. I am a Premium subscriber.Thank you in advance for your assistance in answering this question.
For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused
I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and last time I pay it accept the password but now is n...
¿Cómo hago para qué Alexa encuentre Spotify?
PlanPremiumCountry - BE DeviceiPhone 15 Pro MaxOperating SystemiOS 18.3 My Question or IssueI had my Spotify subscription with an old mobile phone subscription ages ago. When I switched to another provider, I basically kept paying for my Spotify. I w...
hello, i've downgraded my subscription and my wife can't join. However, your address lookup is giving the incorrect address, so she can't join?