Rogers Premium Subscription

[ymislu]

Good evening

I received Spotify Premium for 6 months through one of your partners, Rogers Communications. I have tried all the suggestions on this forum on how to link the account but it keeps telling me I have a free subscription and not the premium, while my husband who is on my rogers share everything account has had no problems with his premium subscription through rogers.  Rogers says it's a Spotify issue as everything looks fine on their end (shows that I have subscribed for 6 months).  I have tried to e-mail support but it's an auto-reply that tells me to go here.  Please fix this issue.  Thank you

[Maxim]

Hey @ymislu,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Also, you should reach out again to Rogers about this, they should be able to help you with this because they're the one's managing your subscription.

Thanks!