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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4155 Views
  • 0 replies
  • 9 likes
  • Security
  • 4155 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462650 Views
  • 974 replies
  • 110 likes
  • Account
  • 462650 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204714 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204714 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112698 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112698 Views
  • 72 replies
  • 12 likes

Solved!! Redeemed a gift voucher but still getting charged

Hi – I redeemed a gift voucher for spotify premium, but I saw on my credit card I've been charged for spotify on the 25th January. Is that a mistake? Or if you redeem part way through a month, does the free subscription only start at the beginning of...

  • Casual Listener
  • Hi – I redeemed a gift voucher for spotify premium, but I saw on my credit card I've been charged for spotify on the 25th January. Is that a mistake?   Or if you redeem part way through a...
  • hallstein
  • Casual Listener
  • 1140 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1140 Views
  • 2 replies
  • 0 likes

Solved!! How to find individual family accounts

I've recently upgraded to the Spotify Family plan, which allows one to create several accounts with one subscription. However, problem is that only one of the accounts on the subscription can be found through the Spotify search function. How can I le...

  • Casual Listener
  • ...ade "private" and the default setting of letting new playlists be publicly accessible also applies, so those settings are seemingly not the solution...     Best N
  • Maxim
  • Spotify Star
  • 6066 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 6066 Views
  • 5 replies
  • 0 likes

Recently changed country, profile does not update info, can't use Family

I just changed from US to Peru. Updated payment info, country and upgraded to Spotify Family. But my profile still says US and my family members can't link account cause it says they are from different country. Thanks for your help!

  • Visitor
  • I just changed from US to Peru. Updated payment info, country and upgraded to Spotify Family. But my profile still says US and my family members can't link account cause it says they are from differe...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Abonnement Free alors que j'ai un abonnement premium par mon opérateur

Bonjour , j'ai un gros soucis j'ai un abonnement premium par mon opérateur par contre quand j'installe l'application c'est l'abonnement free je ne comprends rien ça fait presque 1 an que je l'ai et ça fait 3 semaines que ça me fait ça , est ce quelqu...

  • Casual Listener
  • Bonjour , j'ai un gros soucis j'ai un abonnement premium par mon opérateur par contre quand j'installe l'application c'est l'abonnement free je ne comprends rien ça fait presque 1 an que je l'ai et ç...
  • KatesHere
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Trying to add a family member

I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my account on her phone. We share a facebook acct & Apple ...

  • Casual Listener
  • I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my ...
  • Bittencourt
  • Spotify Star
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Change Canada to Portugal

Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal.What to do?

  • Visitor
  • Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal. What to do?  
  • KatesHere
  • Community Legend
  • 835 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 835 Views
  • 13 replies
  • 0 likes

No access to Email & Facebook help :(

Hi i logged an issue via contact form however you have said i will receive a reply to the email address connected with my facebook which is a college emaila ddress that i no longer have access to whatsoever. I am deleting my facebook and have a premi...

  • Newbie
  • Hi i logged an issue via contact form however you have said i will receive a reply to the email address connected with my facebook which is a college emaila ddress that i no longer have access to wha...
  • Jacob
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Different charge on AppStore from Spotify receipt

Hi, It seems that I am getting charged a different amount on my AppStore monthly bill than the one that the Spotify receipt suggests. Can you check please? Thank you

  • Newbie
  • Hi,   It seems that I am getting charged a different amount on my AppStore monthly bill than the one that the Spotify receipt suggests.   Can you check please?   Thank you
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

2 devices

if i have conected my spotify on to my computer from my iphone and i have premiem, will i be charged double?thanks!

  • Newbie
  • if i have conected my spotify on to my computer from my iphone and i have premiem, will i be charged double? thanks!
  • MartinStoichkov
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel a premium subscription?

I have been given free spotify premium by my phonecompany, but in order for them to set up my free account I need to cancel my already existing account. My accounts subscription page does not have a cancel subscription on it, how can I fix this? Kat

  • Casual Listener
  • I have been given free spotify premium by my phonecompany, but in order for them to set up my free account I need to cancel my already existing account. My accounts subscription page does not have a ...
  • itnetworking
  • Newbie
  • 21048 Views
  • 21 replies
  • 1 likes
  • 21048 Views
  • 21 replies
  • 1 likes

Migrating Facebook account to normal account

I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials. Is it possible to migrate my Facebook-generated account to a standard Spotify account so I can link it to Mint?If not and i...

  • Visitor
  • I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials.   Is it possible to migrate my Facebook-generated account to a st...
  • Jacob
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 379 Views
  • 1 replies
  • 0 likes

Problems logging in

I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.

  • Newbie
  • I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 1 likes
  • 150 Views
  • 1 replies
  • 1 likes

Charged Twaice

Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the regular price, and student price.

  • Newbie
  • Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the r...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 1 likes
  • 160 Views
  • 1 replies
  • 1 likes

Charged twice

I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but looks like I was still charged. I need that removed f...

  • Newbie
  • I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but lo...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Someone used my card

Someone used my card to get themselves spotify. I want it off my card

  • Newbie
  • Someone used my card to get themselves spotify. I want it off my card
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Security
  • 166 Views
  • 1 replies
  • 0 likes

I cancelled my Premium account but it still shows up

Hi, I did the 3 months for 99 cents thing and cancelled it the day it expired. I got on today to look up a song and it showed I'm still on premium. I'm a poor college student an I know I don't have enough money right now for next months subscription,...

  • Casual Listener
  • Hi, I did the 3 months for 99 cents thing and cancelled it the day it expired. I got on today to look up a song and it showed I'm still on premium. I'm a poor college student an I know I don't have e...
  • Kendall_Mcnight
  • Newbie
  • 3214 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 3214 Views
  • 7 replies
  • 0 likes

Conta Family

Boa tarde! Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar. Como faço pra alterar ou confirmar o endereço cadastrado? Att,

  • Casual Listener
  • Boa tarde!   Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar.   Como faço pra alterar ou confirmar o ...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Troubles joining premium for family

I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family and I do live together. How can I fix this problem?

  • Newbie
  • I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family a...
  • Bittencourt
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes