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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293521 Views

529 replies

34 likes

Account
Free
  • 293521 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541824 Views

990 replies

115 likes

Account
  • 541824 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129746 Views

74 replies

12 likes

Account
Login
Premium
  • 129746 Views
  • 74 replies
  • 12 likes

KPN "All-In-One" account

Hello Guys, We are currenly using a Spotify Premium account from KPN.But next month, we will leave KPN, so i have a question: What happens with my account?? I am using Spotify 6 years now, and I do not want to lose my playlist!! Does any one know how...

Newbie

Hello Guys,   We are currenly using a Spotify Premium account from KPN. But next month, we will leave KPN, so i have a question:   What happens with my account?? I am using Spotify 6 y...

Maxim

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Premium cost charged but account still looks as free

Hi, I upgraded my spotify account to premium. I can see that the premium cost is being withdrawn from my credit card, yet my account still looks and acts as free account. I have screenshots showing my account was upgraded, but it looks still as a fre...

Casual Listener

Hi,   I upgraded my spotify account to premium. I can see that the premium cost is being withdrawn from my credit card, yet my account still looks and acts as free account. I have screenshots ...

Sensu

Casual Listener

526 Views

4 replies

0 likes

  • 526 Views
  • 4 replies
  • 0 likes

Can't log in to family account

A link was sent to me, my sister already used it and it worked for her, when I tried, I could do it!!! How do I do it?!?!?

Newbie

A link was sent to me, my sister already used it and it worked for her, when I tried, I could do it!!! How do I do it?!?!?

Maxim

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Account Frozen

Recently I wasn't able to pay the fee for my spotify premium family subscription. One of the accounts on the family plan just dropped down to the free version, but the other froze. The frozen one can't play any saved albums or songs, nor any previous...

Casual Listener

Recently I wasn't able to pay the fee for my spotify premium family subscription. One of the accounts on the family plan just dropped down to the free version, but the other froze. The frozen one can...

KatesHere

Community Legend

531 Views

3 replies

0 likes

Account
Free
  • 531 Views
  • 3 replies
  • 0 likes

Have premium and music still won't play

I have the premium Spotify and it's not letting my listen to any of my music. It keeps saying to upgrade. I logged out and logged back in still no help. To top it off my playlist of 600 songs was deleted ! Very disappointed in Spotify for this.

Newbie

I have the premium Spotify and it's not letting my listen to any of my music. It keeps saying to upgrade. I logged out and logged back in still no help. To top it off my playlist of 600 songs was del...

KatesHere

Community Legend

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Multiple Accounts

I had an account linked with FB, which had a few years of music on it. I recently set up an account specifically for my music appreciation class, and have accidently linked it with facebook, and in doing such have lost all my music. Help please!

Newbie

I had an account linked with FB, which had a few years of music on it. I recently set up an account specifically for my music appreciation class, and have accidently linked it with facebook, and...

KatesHere

Community Legend

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Spotify Family not working with Chromecast

I recently bought a Chromecast Audio which works great with other apps, however, I cannot find the device in the Spotify app (neither Android nor Windows). I've read every help page out there and do know that a Premium account is needed, which I have...

Visitor

I recently bought a Chromecast Audio which works great with other apps, however, I cannot find the device in the Spotify app (neither Android nor Windows). I've read every help page out there and do ...

JesperSahlin

Casual Listener

1425 Views

8 replies

9 likes

Account
Other
Premium
  • 1425 Views
  • 8 replies
  • 9 likes

********@icloud.com

Hi Spotify I did unsubscribe last December 2016 year, and this mounts you charged me again !!!! Please , you have to return me money on my account !!

Newbie

Hi Spotify I did unsubscribe last December 2016 year, and this mounts you charged me again !!!! Please , you have to return me money on my account !!

KatesHere

Community Legend

735 Views

1 replies

0 likes

Account
  • 735 Views
  • 1 replies
  • 0 likes

Can't access my account anymore

I moved to UK 6 months ago from Estonia and have been using Premium for about a year now and everything has been working fine until I cancelled my subscription a few days ago and now I can't access my account anymore as it says "you're allowed to use...

Newbie

I moved to UK 6 months ago from Estonia and have been using Premium for about a year now and everything has been working fine until I cancelled my subscription a few days ago and now I can't access m...

Hubo

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Endereço

Como faço para alterar o endereço que cadastrei para a conta familiar premium?

Newbie

Como faço para alterar o endereço que cadastrei para a conta familiar premium?

Zoiud1313

Newbie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

here's a **bleep**ing idea, if someone doesn't want to update DON'T **bleep**ING UPDATE THEN

would you like to install the latest **bleep**fest of spotify, simply reopen spotify **bleep** YOU SPOTIFY FOR SUCH A **bleep**TY DESIGN YOUR NEW AI IS **bleep**E AND I'M SICK TO THE **bleep**ING BRIM OF HAVING YOUR NEW **bleep**TY DESIGN CONSTANTLY ...

Casual Listener

would you like to install the latest **bleep**fest of spotify, simply reopen spotify   **bleep** YOU SPOTIFY FOR SUCH A **bleep**TY DESIGN   YOUR NEW AI IS **bleep**E AND I'M SICK T...

VicRockefeller

Casual Listener

305 Views

3 replies

0 likes

Other
  • 305 Views
  • 3 replies
  • 0 likes

I am being charged twice for two different accounts

My brother was using Spotify but recently forgot his email and password and I have no idea how to cancel it and have been paying his and my Spotify for 2 months now and it needs to be cancelled.

Visitor

My brother was using Spotify but recently forgot his email and password and I have no idea how to cancel it and have been paying his and my Spotify for 2 months now and it needs to be cancelled.

KatesHere

Community Legend

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Where is Discover Weekly? It disappeared!

I looked forward to checking what was uploaded to my Discover Weekly playlist every Monday and now it's gone from both my Macbook and iphone app! What is going on? Where the Discover Weekly playlist used to be, all I see is a 'Release Radar' playlist...

Casual Listener

I looked forward to checking what was uploaded to my Discover Weekly playlist every Monday and now it's gone from both my Macbook and iphone app! What is going on? Where the Discover Weekly playlist ...

KatesHere

Community Legend

2090 Views

3 replies

0 likes

Other
Premium
  • 2090 Views
  • 3 replies
  • 0 likes

Can't upgrade from premium to family premium

ade form Im trying to change my subscription to spotify family premium but any time I try it just says "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service teamwho can help y...

Newbie

ade form Im trying to change my subscription to spotify family premium but any time I try  it just says "Unfortunately, there is no support at the moment to make this type of change to your subs...

Hubo

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Unscribe the free offer premium spotify

Hy I want to unscribe from the free test for the premium offer before the 7days expire.how to do it?I can't find any possibilità on my account

Newbie

Hy I want to unscribe from the free test for the premium offer before the 7days expire.how to do it?I can't find any possibilità on my account

Hubo

Community Legend

261 Views

1 replies

0 likes

Free
Premium
  • 261 Views
  • 1 replies
  • 0 likes

discount headspace and spotify

I don't understand why the "headspace & spotify"-offer has a 25% discount if a normal yearly headspace account costs 5,99 per month and a spotify premium account costs 9,99 per month, and the offer for the two together is 14,99. That's only 1 euro di...

Newbie

I don't understand why the "headspace & spotify"-offer has a 25% discount if a normal yearly headspace account costs 5,99 per month and a spotify premium account costs 9,99 per month, and the off...

Hubo

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Multiple accounts?

I think I might have two accounts with Spotify. I think it put premium on the account that I don't want how do I change this

Visitor

I think I might have two accounts with Spotify. I think it put premium on the account that I don't want how do I change this

Hubo

Community Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

I use to live abroad and now I don't but still I do

Hi I use to live abroad and wasn't able to use Spotify but now I don't and I live in the US but it keeps saying I can only use Spotify abroad for 14 days I've been back for 6 months. I have it linked to my fb which I have changed to my US city.

Newbie

Hi I use to live abroad and wasn't able to use Spotify but now I don't and I live in the US but it keeps saying I can only use Spotify abroad for 14 days I've been back for 6 months. I have it linked...

Hubo

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

cómo cerrar cuenta de spotify en ps4

Hola, he intentado de todo para cerrar la cuenta de spotify del ps4 pero siempre me dice que la cuenta esta en el extranjero y no puedo usar spotify en la ps4, tube que crear otra cuenta de spotify en mi teléfono y pc para usarlo pero aún sigo sin po...

Newbie

Hola, he intentado de todo para cerrar la cuenta de spotify del ps4 pero siempre me dice que la cuenta esta en el extranjero y no puedo usar spotify en la ps4😠, tube que crear otra cuenta de spotify...

AngeloAlmonacid

Newbie

5822 Views

3 replies

8 likes

Account
  • 5822 Views
  • 3 replies
  • 8 likes

Cancellation of premium and credit card

Bom dia, eu me inscrevi para a minha conta em novembro de 2016 ea taxa mensal do serviço premium ainda está sendo descontada. Gostaria que me devolvesse os valores. Obrigado

Newbie

Bom dia, eu me inscrevi para a minha conta em novembro de 2016 ea taxa mensal do serviço premium ainda está sendo descontada. Gostaria que me devolvesse os valores. Obrigado

rachelfarish673

Newbie

220 Views

2 replies

0 likes

  • 220 Views
  • 2 replies
  • 0 likes