Re: 7 day trial vs 30 day free trial

Ryan4444 · 2017-02-12

Hey I just signed up to the 30 day trial today, also gave my card payment details so after the 30 days it automatically starts payment when 30 days is up, I'm now looking at my Spotify and there is still adds etc....

Maria_B · 2017-02-14

Hey @Ryan4444!

Welcome to the Spotify Community. There are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes.

Maria_BModerator

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