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Somebody purchased premium from my debit card

Somebody purchased premium from my debit card

I was notified earlier that somebody purchased premium from my debit card. I do not use this service and I dont have access to that account either. 

What can I do in this situation?

 

 

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2 Replies

First and foremost: cancel your card and get a new one. If you don't, it's just a matter of time before more charges rack up. 

 

PS: a great idea is to put a block on your card so that way any digital purchases come through as a notification to your phone from your bank's app. Another good idea is to make sure you have your bank lookup any sites and apps your card is connected to so you can either protect those accounts with 2FA or remove your card/account. 

Hey @dragoscristian and @STLBatman

 

Thanks for posting on the Community about this.

 

To stop the unwanted charges we recommend getting in touch with our customer support team. They'll also help you close the Spotify account associated with your payment method.

 

You can reach out to them by using the contact form provided here.

 

Keep us posted. We'll be here if you have any questions.  

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