Someone else is using my Spotify account

[staralfur11]

Hi there,

I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just changed my password, but is there anything you can do to help?

Thanks,

S

[meahtenoha]

Hi kanika_91 - Currently no one's logged into your account. I recommend a quick password reset to avoid any future hassel: https://www.spotify.com/password-reset/

[jossi123]

My iphone was stolen yesterday, and I can see on spotify social that they have been listening to music. Is there anyway I can stop them using my spotify account?

[meahtenoha]

jossi123 - I've just logged everybody out of your account. I recommend doing a password reset ASAP: https://www.spotify.com/password-reset/

[SO]

Hi,

Could you please do the same thing on my account?

[meahtenoha]

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@SO wrote:

Hi,

Could you please do the same thing on my account?

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Yep, all done.

[Ppaj]

Hello! I have the same problem, could you please help me with my account to?

[mandio]

Hello! Could you please log out all my spotify accounts as well? Have the same problem 🙂 

best wishes

amanda

[Sam]

Ppaj - Doesn't appear to be anyone in there at the moment, have you tried changing your password?

Mandio - Just logged everyone out for you. Hope it sorts it.

[Ppaj]

Yes i change it , did it two weeks ago or something, and someone still was using it yesterday when i listened. But i Will try it again..

[chefnerd]

My fiance and I have broken it off and she has continue to use my spotify account. We are not on speaking terms and I would love for her to be kicked off my account. I changed my password, but hasnt seemed to kick her off 😕 

[Richard]

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@chefnerd wrote:

My fiance and I have broken it off and she has continue to use my spotify account. We are not on speaking terms and I would love for her to be kicked off my account. I changed my password, but hasnt seemed to kick her off 😕 

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Sorry to hear that, I've disconnected all active users on the account now.

[underoath1617]

I have had the same issue with my ex using my Spotify account.  I have changed the password on the account however she is still accessing it from her cell phone.  Can you please cancel all active sessions on my account?  Thanks in advance.

[chefnerd]

I appriecate the help, but all it did was kick me off my computer account. It hasnt kicked me off my iphone which is what she is using too. So I can only assume she is still able to get on it too 

[Richard]

underoath1617 - I see no active sessions on your account.

chefnerd - are you sure? I'm no longer seeing you longed in anywhere?

Is your phone logged in offline perhaps? That might explain this, as we can't log you out if you're logged in but offline.

[Crnewsome]

Hi I am having the same problems. Some unidentified person is using my account. Can you please do the same for me?

-R

[meahtenoha]

R - Right now no one is logged into your account. I'd still do a password reset to be sure you don't  have any more trouble. 

[mollasund]

Could you disconnect all the units that are connected to my spotify?:) thanks a lot

edit: thanks a lot

[meahtenoha]

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@mollasund wrote:

Could you disconnect all the units that are connected to my spotify?:) thanks a lot

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Sure that's all done for you now. Please do a password reset on your account as well 🙂

[Eriklestrange]

Hi, someone else is on my spotify after I changed the password. Could you please disconnect all sessions or whatever you do? Thanks in advance! 

eriklestrange account :))

[meahtenoha]

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@Eriklestrange wrote:

Hi, someone else is on my spotify after I changed the password. Could you please disconnect all sessions or whatever you do? Thanks in advance! 

eriklestrange account :))

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First I want to be sure you know you've got two accounts with us. One is 'eriklestrange' while the other is linked to your Facebook. 

Not to fret though. Richard posted some handy instructions for sorting that out here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

Secondly, no one is logged into either account right now. If you keep having trouble just give me a shout 🙂