Someone else using my account

[chewsadkeanu]

Hi,

I am having a reoccuring issue where somebody else's Spotify activity is being associated with my account. My occunt is linked to Facebook and I discovered it when I saw that posts were being made to my profile about listening to music that I never have and never would listen to. Naturally, I logged into my account and logged out from all devices. I also changed my Facebook password just be be safe.

However, the issue persists, where maybe once or twice a week somebody else's music is showing up in my history. I doubt someone is directly accessing my account, given that I have changed passwords and there is no other strange activity on my Facebook profile, so perhaps someone else's Spotify accout is being confusing with mine?

I have no playlists of mine deleted, but the unknown users saved playlists are showing up for me. None of the actual music I play is showing up in my Facebook history!

[Bittencourt]

Hey @chewsadkeanu, 

I'm sorry to hear that. 

If you account is hacked, I suggest you to use this alternative contact form so that you can specify an email for support to reply back to:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

You can also get in contact with SpotifyCares on Twitter.

Let me know if this helps. Good luck!

[chewsadkeanu]

Hi Bittencourt,

I don't believe my account is hacked, as I have changed all my passwords and there have been no authorised logins to the Facebook account I use (I would get emails and notifications if a device besides my home computer and phone login to Facebook). Similarly none of my emails are compromised (no strange activity and I have full access to them).

[EthanS1]

Hey @chewsadkeanu!

Thanks for replying and Welcome to the Community!

I'd suggest the same as @Bittencourt and reach out to the Spotify Team, they'll be able to tell if there has been a possible breach from another device through there software backstage and they'll ensure the account is secure, but it's entirely your call 🙂

Happy Rocking!

[drpi]

Hey chewsadkeanu!

The exact same thing is happening to me! Did these suggestions helped you? Did they solved your problem?

Thanks!

[johnivory83]

Someone it's using my account as well..did not change any peronal detail but I can still see, recentley played songs not belonging to me
It seems to be a frequent and common problem in the last period...time to switch to another music service???

[mangoA]

has anybody got any further as to why this can occur now? we are having same problem... we have a family account ith me and my partner, and when he is at work, he is getting someone else kicking him off and adding terrible music s well!

[sandkillerpt]

I'm having the same issue!

Recently, i've noticed some weird and terrible songs popping up on my "recently played" list. 

I log with facebook with 2-factor authentication so i really doubt my account has been hacked...

[Jodiestanden150]

Mine has been being used for about to years, I used to just get the sign in link to my email to sign in, though I never signed out really, then I was coneccting shazam to it it and my Amazon account and I have all this stuff going on.