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Someone has hacked my account

Someone has hacked my account

Someone has hacked my account and changed the email-adress.

 

They changed the email-adress to sander.dirkx@gmail.com which is NOT my email-adress.

 

I can log in via Facebook, but since I don't know the current Spotifypassword, I can't change my password OR my email.

 

Could really need some help here..

 

I've got a premium account.

Reply
1 Reply

@mobruu - Sorry to hear you are having trouble with your account. Unfortunately since this is a delicate account security issue, it isn't something that can be easily sorted out here on the community. 

 

If you could open a case with the Spotify support team using the link below (ensuring you use a valid email address) they will be able to lend a hand to recover your account. They will need to verify a few personal security details to prove you are the owner of the account. 

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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