Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1703 Views
  • 0 replies
  • 7 likes
  • Security
  • 1703 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446561 Views
  • 970 replies
  • 108 likes
  • Account
  • 446561 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199312 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199312 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108498 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108498 Views
  • 72 replies
  • 11 likes

cannot run spotify .exe

i have tried downloading and running spotify many times and am very frustrated! every time i click run i get a message "spotify has encountered a problem and needs to shut dow. we are sorry for the inconveneience" i recently signed up for premium fre...

  • Casual Listener
  • i have tried downloading and running spotify many times and am very frustrated! every time i click run i get a message "spotify has encountered a problem and needs to shut dow. we are sorry for the...
  • Peter__
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Double payment

It seems Ive been paying for my subscription twice since october 2013. One acount is with the username Im using now and one is with facebook. Both have the same email address linked to them.<br><br>My ärende is 01992551 Please ask them to speed up my...

  • Visitor
  • It seems Ive been paying for my subscription twice since october 2013. One acount is with the username Im using now and one is with facebook. Both have the same email address linked to them.&lt;b...
  • Amarro
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • Account
  • 183 Views
  • 2 replies
  • 0 likes

Solved!! Trouble Processing Payment for Free Trial?

I tried to do the 30 free trial of premium for Spoitfy and I went through everything and it says it can't process my order? I've been trying to figure this problem out for a week and have sent an e-mail but I have not recived any answer. Is there any...

  • Casual Listener
  • I tried to do the 30 free trial of premium for Spoitfy and I went through everything and it says it can't process my order? I've been trying to figure this problem out for a week and have sent an e-m...
  • Peter__
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! Offline devices not recognized

Hi all, I am using Spotify on both an Android PC and an Android tablet, but somehow they don't show up in the offline devices page on my online account. Anyone knows a fix for this? Also, saving or downloading songs (offline mode) doesn't work on my ...

  • Casual Listener
  • Hi all,   I am using Spotify on both an Android PC and an Android tablet, but somehow they don't show up in the offline devices page on my online account. Anyone knows a fix for this? &nbs...
  • Peter__
  • Community Legend
  • 2019 Views
  • 3 replies
  • 0 likes
  • Account
  • 2019 Views
  • 3 replies
  • 0 likes

Why my email is not accepted?

a) I tried to create an account to Spotify using my email in gmail. Spotify said, the email is already taken. That´s not possible, because I havent used this email for Spotify So.. b) I created another email just for Spotify purpose, and when I try t...

  • Newbie
  • a) I tried to create an account to Spotify using my email in gmail. Spotify said, the email is already taken. That´s not possible, because I havent used this email for Spotify So..   b) I cr...
  • Peter__
  • Community Legend
  • 7380 Views
  • 2 replies
  • 0 likes
  • 7380 Views
  • 2 replies
  • 0 likes

Getting charged for free account??

I have a free account, never entered any payment info, but this morning I saw a 9.99 charge to my credit card? How is this possible?

  • Casual Listener
  • I have a free account,  never entered any payment info,  but this morning I saw a 9.99 charge to my credit card?  How is this possible?
  • Peter__
  • Community Legend
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Unable to purchase premium after credit card expired [cant add new method]

I have the same problem as subsriber below. He manage to upgrade and add new payment method, but in the thread it doesnt say how to do it?? Please help!!

  • Newbie
  • I have the same problem as subsriber below. He manage to upgrade and add new payment method, but in the thread it doesnt say how to do it?? Please help!!
  • Peter__
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Keeps using the wrong facebook account

Hi there, My spotify login keeps using my partners facebook account, even when i logged out and in several times as suggested in your FAQs. In fact now his profile is visible but it says its not even connected to facebook, so there seems to be no way...

  • Newbie
  • Hi there,   My spotify login keeps using my partners facebook account, even when i logged out and in several times as suggested in your FAQs. In fact now his profile is visible but it says...
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

my spotify dont work

hey! i have a problem with spotify on my computer, its windows 7. i cant search for music when i open spotify it starts on the browse, but all i see is a white screen. what is the problem?

  • Newbie
  • hey! i have a problem with spotify on my computer, its windows 7.    i cant search for music when i open spotify it starts on the browse, but all i see is a white screen.  &nbs...
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Starred playlist greyed out

Hi, I have same sort if problem as everyone else here. My starred playlist on my iPhone is mostly greyed out apart from a few tracks and whatever I try, they just won't download to play in offline mode. I'll be grateful if you can relink them for me.

  • Casual Listener
  • Hi, I have same sort if problem as everyone else here. My starred playlist on my iPhone is mostly greyed out apart from a few tracks and whatever I try, they just won't download to play in offline mo...
  • Peter__
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • Premium
  • 286 Views
  • 3 replies
  • 0 likes

I am ment to get the spotify free for 6 montths

What can I do to make it work again, I have had it for 3 weeks as I got a new phone and I was supposed to get it for free for 6 months but it now says I have to pay when I should have to

  • Newbie
  • What can I do to make it work again, I have had it for 3 weeks as I got a new phone and I was supposed to get it for free for 6 months but it now says I have to pay when I should have to
  • Peter__
  • Community Legend
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Solved!! spotify disappearing?

spotify disappearing? when i log-in it loads up, but when I move mouse it disapears. Help Me!

  • Music Fan
  • spotify disappearing?   when i log-in it loads up, but when I move mouse it disapears.   Help Me!
  • Peter__
  • Community Legend
  • 3674 Views
  • 4 replies
  • 0 likes
  • 3674 Views
  • 4 replies
  • 0 likes

Renew spotify premium with unidays student discount

HIi! Can anyone help? I'm trying to renew my subscription with the Unidays discount but it's saying this feature is currently unavailable? Anyone know why?

  • Newbie
  • HIi! Can anyone help? I'm trying to renew my subscription with the Unidays discount but it's saying this feature is currently unavailable? Anyone know why?
  • Peter__
  • Community Legend
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

problem with spotify family

hello, i recently upgraded to spotify family with me and 1 other account. but i now want to upgrade my account so it's me and 2 others but the spotify family page give me the message, that i cannot make changes to my account on this moment. and that ...

  • Visitor
  • hello, i recently upgraded to spotify family with me and 1 other account. but i now want to upgrade my account so it's me and 2 others but the spotify family page give me the message, that i can...
  • Peter__
  • Community Legend
  • 475 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 475 Views
  • 2 replies
  • 0 likes

Solved!! Taylor Swift is no longer on Spotify

Hey there, why is Taylor Swift no longer available on Spotify? Why? Only 3 songs remained there. http://i.imgur.com/2lbS0dl.png

  • Regular
  • Hey there, why is Taylor Swift no longer available on Spotify? Why?    Only 3 songs remained there.   http://i.imgur.com/2lbS0dl.png
  • Peter__
  • Community Legend
  • 703 Views
  • 4 replies
  • 0 likes
  • 703 Views
  • 4 replies
  • 0 likes

paiid for premium and the limit restrictions are still in place! help to fix!

Upgraded to Spotify premium and I still can't listen to songs as the restriction error is still active.Logged off and on again and the same keeps happening! Ho do I fix this please?

  • Newbie
  • Upgraded to Spotify premium and I still can't listen to songs as the restriction error is still active. Logged off and on again and the same keeps happening!  Ho do I fix this please?
  • Peter__
  • Community Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

My track has been deleted

Hi! I released my second track on tunecore. Everything was fine but few days ago my track dissapear from spotify. Can You tell my what happened? The name of the track is "v1r00z - F##K Put in". Hope You will let me know

  • Newbie
  • Hi! I released my second track on tunecore. Everything was fine but few days ago my track dissapear from spotify. Can You tell my what happened?  The name of the track is "v1r00z - F##K Put in...
  • Peter__
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! Gifting a student subscription?

Is it possible to gift someone a student subscription as a gift? I'd like to pay for a year's worth for one year, but it needs to be a gift that they don't have to worry about payments, etc. Thanks!

  • Newbie
  • Is it possible to gift someone a student subscription as a gift?  I'd like to pay for a year's worth for one year, but it needs to be a gift that they don't have to worry about payments, etc.&nb...
  • Peter__
  • Community Legend
  • 8617 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 8617 Views
  • 2 replies
  • 1 likes

Solved!! student premuim subscription

I signed up for the student discount in late september and I am still getting charged the full $9.99. How can I fix this?

  • Casual Listener
  • I signed up for the student discount in late september and I am still getting charged the full $9.99.  How can I fix this?
  • Peter__
  • Community Legend
  • 503 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 503 Views
  • 4 replies
  • 1 likes

Can't use Spotify because the Country is not the Country I'm in.

Hi, my profile says I'm in the USA - but I'm German and I've never been to the USA. I lived in New Zealand for a while and I changend my country to NZ when I lived there but I couldn't change it back to Germany when I came back home. And I have no id...

  • Casual Listener
  • Hi, my profile says I'm in the USA - but I'm German and I've never been to the USA. I lived in New Zealand for a while and I changend my country to NZ when I lived there but I couldn't change it ...
  • Peter__
  • Community Legend
  • 312 Views
  • 5 replies
  • 0 likes
  • 312 Views
  • 5 replies
  • 0 likes