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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286440 Views

529 replies

34 likes

Account
Free
  • 286440 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13602 Views

6 replies

11 likes

Security
  • 13602 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539867 Views

990 replies

114 likes

Account
  • 539867 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129570 Views

74 replies

12 likes

Account
Login
Premium
  • 129570 Views
  • 74 replies
  • 12 likes

log me out

Plz log me out now

Casual Listener

Plz log me out now

OviiiOne

Community Legend

205 Views

1 replies

0 likes

Login
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Charged, songs gone

A month ago, I subscribed for the 30 day free trial. Of course, since I did not unsubscribe, I was charged the $10 fee. This wouldn't be a problem if my music was still here. However, ALL of my music has disappeared. I have been charged $10 for Spoti...

Casual Listener

A month ago, I subscribed for the 30 day free trial. Of course, since I did not unsubscribe, I was charged the $10 fee. This wouldn't be a problem if my music was still here. However, ALL of my music...

ryanand9797

Casual Listener

274 Views

2 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 274 Views
  • 2 replies
  • 0 likes

Subscription Change

Since spotify makes it SO VERY hard to find thier direct contact, how do I change my spotify membership? I clicked the 30 day free trial banner, paid 9.99, which is not free although I may have done it before. However I am a student and should only p...

Newbie

Since spotify makes it SO VERY hard to find thier direct contact, how do I change my spotify membership? I clicked the 30 day free trial banner, paid 9.99, which is not free although I may have done ...

OviiiOne

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Upgrade account

Hi. I'm trying to upgrade to remount. However when I select payment method and continue to payment detail page the page is blank and I am unable to add the details. This happens when I select both card and PayPal as payment methods.

Casual Listener

Hi. I'm trying to upgrade to remount. However when I select payment method and continue to payment detail page the page is blank and I am unable to add the details. This happens when I select both ca...

OviiiOne

Community Legend

306 Views

2 replies

0 likes

Account
Premium
Subscription
  • 306 Views
  • 2 replies
  • 0 likes

My Account is getting used somewhere else without my permission preventing me from listening

Hey guys, Im Lars, or Smexy_Kaktus for that matter. For a couple of days I cant really use spotify anymore because someone else is using my account. The music pauses every 9-10 seconds, which may just be coincidental, and using the web player it spec...

Casual Listener

Hey guys, Im Lars, or Smexy_Kaktus for that matter.   For a couple of days I cant really use spotify anymore because someone else is using my account. The music pauses every 9-10 seconds, wh...

JoeThomas

Community Legend

722 Views

4 replies

0 likes

  • 722 Views
  • 4 replies
  • 0 likes

Solved!! How do I cancel my subscription if I've lost my email account?

Hi, I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify. I want to cancel completely for the moment because I need ...

Casual Listener

Hi,   I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spoti...

Jordi

Community Legend

5993 Views

2 replies

0 likes

  • 5993 Views
  • 2 replies
  • 0 likes

favorite songs was lost!

Hi! All my favorite (stared) songs was lost today when I logged in! How can I restore the tracks? I need help!// T

Casual Listener

Hi!   All my favorite (stared) songs was lost today when I logged in! How can I restore the tracks? I need help! // T

tumpikuja

Casual Listener

355 Views

2 replies

0 likes

Other
  • 355 Views
  • 2 replies
  • 0 likes

Country

Ich habe meinen account in deutsch aber er zeigt mir bei den charts und so spanische lieder an, wie kann ich das ändern

Newbie

Ich habe meinen account in deutsch aber er zeigt mir bei den charts und so spanische lieder an, wie kann ich das ändern

Peter__

Community Legend

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Change day of payment

Hi! I want to change the date of my payment. Is this possible?

Casual Listener

Hi! I want to change the date of my payment. Is this possible?

Peter__

Community Legend

426 Views

3 replies

0 likes

Account
  • 426 Views
  • 3 replies
  • 0 likes

Solved!! Family account, send invite to spouse but message says "make sure they don't already have preium"

What the heck. Both me and my partner have Premium account but now when I signed up for Family to save a buck I get message about ensurong they/she does not already have Premium.What can I do now? I already paid and getting in touch with Spotify seem...

Casual Listener

What the heck. Both me and my partner have Premium account but now when I signed up for Family to save a buck I get message about ensurong they/she does not already have Premium. What can I do now...

nikasp

Casual Listener

526 Views

2 replies

0 likes

Account
Premium
  • 526 Views
  • 2 replies
  • 0 likes

Cant deactiv my subscription!

Hey, the last 2 month i deactive the subscription. Now i look on my Paypal transaction, i can see 2x 9,99€. But i dosent want these any more.

Casual Listener

Hey, the last 2 month i deactive the subscription. Now i look on my Paypal transaction, i can see 2x 9,99€. But i dosent want these any more.

Peter__

Community Legend

208 Views

1 replies

0 likes

Premium
  • 208 Views
  • 1 replies
  • 0 likes

Giveaway Premium

Hello, a few months ago I won a giveaway in which the gift was 1 year free Spotify Premium, after winning, I thought they, would send some email to explain how I could do to have access to the premium, but I did not get anything nor had infirm inform...

Regular

Hello, a few months ago I won a giveaway in which the gift was 1 year free Spotify Premium, after winning, I thought they, would send some email to explain how I could do to have access to the p...

CatRedHair

Regular

2174 Views

7 replies

0 likes

Account
Free
Other
Premium
  • 2174 Views
  • 7 replies
  • 0 likes

Delete spotify profile

How do i delete spotify?? I have been charged money even though i tried several times to unsubscribe!!

Newbie

How do i delete spotify?? I have been charged money even though i tried several times to unsubscribe!!

Peter__

Community Legend

198 Views

1 replies

0 likes

Account
  • 198 Views
  • 1 replies
  • 0 likes

Didn´t get my 3 Monthe Premium with PayPal

Hello, today I got a mail from paypal with the new boni in other shops... In the headline was spotify with the boni: I pay my spotify premium with paypal and get 3 month spotify and not the normal one month. So I paid with paypal the 9,99€, but I got...

Casual Listener

Hello, today I got a mail from paypal with the new boni in other shops... In the headline was spotify with the boni: I pay my spotify premium with paypal and get 3 month spotify and not the normal on...

XnXi

Casual Listener

534 Views

2 replies

0 likes

Premium
  • 534 Views
  • 2 replies
  • 0 likes

Starting a business/organization Spotify account

Hello! I am on a team helping start a music website, and we were hoping to start a spotify account that would be run by the website (specifically by two different people in two very different states). How do I get an account set up for an organizatio...

Casual Listener

Hello!   I am on a team helping start a music website, and we were hoping to start a spotify account that would be run by the website (specifically by two different people in two very differ...

Peter__

Community Legend

8054 Views

1 replies

0 likes

Account
  • 8054 Views
  • 1 replies
  • 0 likes

upgrade current subscription to Family

I currently pay with PayPal for my Premium account. When I try to upgrade to Family through the spotify website portal, it asks for my credit card number. I don't get why? What's the process for upgrading to Family when I already have a premium accou...

Newbie

I currently pay with PayPal for my Premium account.  When I try to upgrade to Family through the spotify website portal, it asks for my credit card number.  I don't get why?   What...

Peter__

Community Legend

485 Views

1 replies

2 likes

  • 485 Views
  • 1 replies
  • 2 likes

Spotify doesn't work with my log in on my mac

Strange one here. If I log in to any of my friend's/family's accounts on my Macbook, it works fine. If I use their Macbooks/my iphone to log in to my spotify account, it works fine. If I try to log in to Spotify using my (premium) account on my Macbo...

Casual Listener

Strange one here. If I log in to any of my friend's/family's accounts on my Macbook, it works fine. If I use their Macbooks/my iphone to log in to my spotify account, it works fine.   If I t...

Peter__

Community Legend

260 Views

1 replies

0 likes

Account
Other
Premium
  • 260 Views
  • 1 replies
  • 0 likes

Cobro erróneo tras periodo de prueba

Hace un mes creé dos cuentas de spotify (una para mi pareja, y otra para mi), para probar el periodo de prueba de Sootify Premium.En las dos puse mi numero de tarjeta, el mismo en ambas, y también en las dos cancelé la suscripción y eliminé el método...

Newbie

Hace un mes creé dos cuentas de spotify (una para mi pareja, y otra para mi), para probar el periodo de prueba de Sootify Premium. En las dos puse mi numero de tarjeta, el mismo en ambas, y también...

Peter__

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Please help, public playlists

Guys I've got a problem. When i create a playlist, i set it on public, clicking on the "make public" option. But nothing happens. I'm the only one who can see this playlist, looking on my account there is just one public playlist and it's the Starred...

Newbie

Guys I've got a problem. When i create a playlist, i set it on public, clicking on the "make public" option. But nothing happens. I'm the only one who can see this playlist, looking on my account t...

Peter__

Community Legend

195 Views

1 replies

0 likes

Account
Free
  • 195 Views
  • 1 replies
  • 0 likes

Retry payment that was denied due to old card

My bank replaced my card from Visa to Mastercard and canceled the old card. I forgot to update that information in Paypal, and it seems that the last payment (today 16.11.14) was denied. Today I opened Spotify to find the following message: "Spotify ...

Newbie

My bank replaced my card from Visa to Mastercard and canceled the old card. I forgot to update that information in Paypal, and it seems that the last payment (today 16.11.14) was denied. Today I...

Peter__

Community Legend

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes