3 Unknown Devices appeared and signed me out of Spotify

[dancourse]

Hello Spotify Board,

Who do I get in contact with if I believe my account has been comprimised?

I was listening to music this morning and then it stopped as I was, "Logged in on another device".

Upon checking, I saw that there were 3 devices added this week to my account. 2 x"win32" and 1x "Android". I do not have an android or a win32 box?

Please help!

Thanks,

DanC

[OviiiOne]

Hi and welcome to the community!

You can contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Hope I helped you.

[dancourse]

Nice one thanks, I've sent a message and I'll pester them. 

[Carina]

Hey @dancourse and welcome to the community!

I'd also recommend to follow these steps:

1. Change your passwords (facebook, email-account.. at least that the thief doesn't have access to it)
2. Go to your account settings and push the button "sign out everywhere" on the bottom.
3. If the "hacker" deleted some of your playlists, you can recover them here.

Deleting the offline devices just means you've removed the offline content from them. This is why it's needed to push the "sign out everywhere" button. Good that you contacted customer service but to be sure do the things above too 😉

Hope that helps and no one but you is using your account again!