Sonds not download ed

[silviavillalobo]

Hello! Even when i have available the opt to download songs with the cellphone internet, im not getting the songs downloaded. I already reset the opt more than once and still not getting them

[sebastiankreuz]

Hi @silviavillalobo!

Thanks for the heads up and welcome to the Community.

It's a bit odd that you're unable to get your tunes offline. Can you try following these steps and see if they help?