Spotify Family - Redeem Gift Card

Solved!
Reply

Spotify Family - Redeem Gift Card

tify
Casual Listener
I just received a $60 gift card I requested. Unfortunate when I went to redeem I got a you can't use this credit since you are already premium. I assume this is because you are limiting family plan accounts for some unreasonable tactic just like the messy problems in actually creating family plans. There is no reason to make things this difficult.
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify Family - Redeem Gift Card

sevengroove
Casual Listener

For anyone still wondering about this, it looks like there's a workaround. Here's a snippet from a recent chat I had with one of their support agents:

 

As stated in our Terms and Conditions, it’s not currently possible to pay for a Premium for Family plan using a gift/e-card. 

However, we totally understand your frustration, and we don’t want to see you miss out, so we’ve devised a temporary workaround for you.

If you subscribe to Spotify Premium (not Premium for Family) using the gift card as payment, then upgrade your account to Premium for Family directly after, the gift card value will be automatically converted to your new Premium for Family plan.

That’s it! We appreciate your understanding and hope you find this workaround useful.

23 Replies

Re: Spotify Family - Redeem Gift Card

MattSuda
Community Legend

Gift cards cannot be used with the family plan.

 

I suggest you contact support so they help with this and maybe work something out 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

Re: Spotify Family - Redeem Gift Card

tify
Casual Listener

Spotify GIFT cards specifically say they can be used on existing accounts and don't exclude Family plans.  And why would they?  Best Buy doesn't want to give me my money back for a gift card already scrached off so basically Spofity GIft Cards are like a paid free trial for new accounts.  

 

Evil marketing.  Wish I didn't actually like the service because companies that make it this hard to work with when the market holds many alternatives don't have a long term outlook.  I will advise Best Buy corporate and try to get Spotify cards removed from the stores.  Happy to do my part.

Re: Spotify Family - Redeem Gift Card

pavicich
Casual Listener
Has this been resolved yet, Spotify? This still seems misleading and frustrating.

Re: Spotify Family - Redeem Gift Card

billy21
Regular

I'd like to know ... are there any Spotify reps watching this post?  If so, can you please let us know when Spotify plans to have some sort of family gift card plan?  My son gave me a voucher for 6 months of Spotify (or a year of Pandora ... my choice) ... then my wife said she likes Spotify and wouldn't mind having a premium account too ... I think it's a complete load of **bleep** that you can't simply add an account to an existing premium account and pay the difference.  (in my case...I'm on the 90 day trial and my wife has the 30 day trial ... so I may just end up back over with Pandora for another year).  What to do ... what to do ...

Re: Spotify Family - Redeem Gift Card

pavicich
Casual Listener

I'm still watching, with an aging Spotify gift card sitting on a shelf in my house. 

Re: Spotify Family - Redeem Gift Card

vinbos85
Newbie

Same problem here.

Payed for my Spotify premium with gift cards for years.

Now that I have Spotify Family I cannot redeem them.

 

grrrr

Re: Spotify Family - Redeem Gift Card

rspz
Newbie

Same here.   #FAIL spotify.  Please enable Family Plan Gift Cards - the holiday season is approaching.  What better way to get a FAMILY exposed, hooked and converted than to accept gift cards for Family Plans?

Re: Spotify Family - Redeem Gift Card

joshpjones99
Newbie

I really don't get this.  I get my family gift cards for Netflix, Hulu, Spotfy with out issue.  one payment for the year and i'm done.  No bleeding my budget dry month to month all year.  I love Spotify and so does my family.  Moved to the family account (thanks for catching up to Apple Music and creating a cool Family Plan btw).  Apple Music allows Gift Cards for family but my in house system only works with Spotify and Pandora. Please change this odd rule and allow people to give and recieve cards.  Love to start asking for them from friends for holidays too. 

Re: Spotify Family - Redeem Gift Card

melisshunt
Newbie

I'm having the same problem and am so angry. 

SUGGESTED POSTS