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Spotify Family problem!

Solved!

Spotify Family problem!

Can someone please help me with this. I have Spotify family and can only play music on one device at one time. Whenever my wife uses it on her phone then my music cuts off. So annoying!!! I'll be driving to work using Spotify in my car and then it will turn off because my wife is using it at home.
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Well, this is probably a Sonos' related issue, please try getting in touch with them by phone or on their own community.

 

And let me know if you need further help!

 

BittencourtSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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8 Replies

Hi @Johnnyadam3,

 

can you please check your Subscription page to see if you both are really in a Family Plan? 

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi there, it says Spotify Family

I know $17.99 comes out of my account every month too

Could you please try reinstalling your apps?

 

Be sure to restart your device after doing this.

 

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

That seems to be working now, thank-you. However if i am playing Spotify through Sonos at home and say my wife plays spotify in her car, then it will pause and say the account is being used somewhere else. How can I fix this?

Marked as solution

Well, this is probably a Sonos' related issue, please try getting in touch with them by phone or on their own community.

 

And let me know if you need further help!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your help 🙂 

You're welcome!
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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