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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187186 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187186 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

I payed for 3 Monthes, but just got one!

Hello Comunity, in Germany is at the time a special offer. In Spotify is an Ad, which promises you, thatt you'll get three Monthes for just 9,99€. But after I payed 9.99 my Account says, that I only have a one month subsribtion and the next Months wi...

  • Newbie
  • Hello Comunity,   in Germany is at the time a special offer. In Spotify is an Ad, which promises you, thatt you'll get three Monthes for just 9,99€.  But after I payed 9.99 my Account sa...
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

1 month free premium

I upgraded premuim a month ago and it expired (that was my first month so it was free) and now my second month started and it says im not premuim but i can go offline but i cant download anything

  • Newbie
  • I upgraded premuim a month ago and it expired (that was my first month so it was free) and now my second month started and it says im not premuim but i can go offline but i cant download anything
  • user-removed
  • Not applicable
  • 265 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 265 Views
  • 1 replies
  • 0 likes

iTunes

How do I pay for premium with iTunes credit?? I know it's slightly more expensive, but I have over $50 in iTunes that would otherwise be going to waste. It literally just won't do anything when I click the "upgrade" button on the iOS app.

  • Newbie
  • How do I pay for premium with iTunes credit?? I know it's slightly more expensive, but I have over $50 in iTunes that would otherwise be going to waste. It literally just won't do anything when I cli...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Change country of my profile

I am an Italian Free client and I can't enter in my profile because it says that I can use Spotify just for 14 days abroad. The problem is that: it says that I'm abroad, but I never left Italy. How can I solve that problem?

  • Newbie
  • I am an Italian Free client and I can't enter in my profile because it says that I can use Spotify just for 14 days abroad. The problem is that: it says that I'm abroad, but I never left Italy. How c...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 153 Views
  • 1 replies
  • 0 likes

Problema de conexion

En mi computadora me puedo conectar perfectamente a Spotify, pero en mi iphone 6 no puedo. Me dice que el nombre de usuario o contraseña son incorrectos. Ya desinstalé y volví a instalar la aplicación y el problema sigue. Alguien me puede ayudar con ...

  • Newbie
  • En mi computadora me puedo conectar perfectamente a Spotify, pero en mi iphone 6 no puedo. Me dice que el nombre de usuario o contraseña son incorrectos. Ya desinstalé y volví a instalar la aplicació...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Login
  • 164 Views
  • 1 replies
  • 0 likes

3 months for 9.99 pounds ineligible to me

There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premium" under the offer, and it says "this offer is inel...

  • Newbie
  • There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premiu...
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Spotify code invalid

I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunately when my sub expired a couple of weeks later, I tried to ...

  • Casual Listener
  •   I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunate...
  • user-removed
  • Not applicable
  • 753 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 753 Views
  • 8 replies
  • 0 likes

Fausse publicité

Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je suis redirigé vers le site officiel de spotify qui m'o...

  • Casual Listener
  • Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je s...
  • osornios
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 188 Views
  • 2 replies
  • 0 likes

Spotify won't let me change my country

My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.

  • Newbie
  • My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.
  • ryanabutler4
  • Newbie
  • 3647 Views
  • 4 replies
  • 0 likes
  • 3647 Views
  • 4 replies
  • 0 likes

Solved!! 3 months for £9.99 - Nope!

Hi,I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged again on 22/06/16, which is incorrect. I bought the £9.99...

  • Casual Listener
  • Hi, I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged agai...
  • PlatypusPrime
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 360 Views
  • 2 replies
  • 0 likes

Student discount?

Signed up for student discount £4.99 month.First payment out £9.99 month??

  • Newbie
  • Signed up for student discount £4.99 month. First payment out £9.99 month??
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Is premium required?

When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.

  • Newbie
  • When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.
  • OviiiOne
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Being charged twice

I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said its pending to charge me in my bank account twice f...

  • Casual Listener
  • I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Are currently subscribed people able to get the 0.99 Euro subscription?

So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for the 0.99 euro subscription. So the question: If I ...

  • Newbie
  • So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for...
  • user-removed
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • Premium
  • 179 Views
  • 2 replies
  • 0 likes

Solved!! No longer qualified for promotiions after first purchase of premium?

I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because I have already had premium, I can no longer get promoti...

  • Newbie
  • I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because...
  • user-removed
  • Not applicable
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Question about cancelling Premium

If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be better to wait till the end of the month to cancel my...

  • Newbie
  • If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be be...
  • user-removed
  • Not applicable
  • 119 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Suggestions and Bug Report

Hey guys, I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me? My Spotify account was created by Facebook account, and that's the problem. Whenever I would like to Set Password for ot...

  • Newbie
  • Hey guys,   I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me?   My Spotify account was created by Facebook account,...
  • user-removed
  • Not applicable
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but I still got charged?

So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and apparently I have premium again? I never submitted for premi...

  • Newbie
  • So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and appa...
  • user-removed
  • Not applicable
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Cancel account

How can I delete the account? It seems impossible :S

  • Casual Listener
  • How can I delete the account? It seems impossible :S
  • user-removed
  • Not applicable
  • 200 Views
  • 3 replies
  • 0 likes
  • Account
  • 200 Views
  • 3 replies
  • 0 likes

Delete Account

Hello, I would like to delete my accountMarieHelenePetrin Thanks !

  • Newbie
  • Hello, I would like to delete my account MarieHelenePetrin   Thanks !
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes