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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172129 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172129 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11343 Views
  • 6 replies
  • 11 likes
  • Security
  • 11343 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515734 Views
  • 986 replies
  • 113 likes
  • Account
  • 515734 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125956 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125956 Views
  • 74 replies
  • 12 likes

My photo is not displayed

I have my Spotify connected through my Facebook account, however, my photo still isn't showing up on my Spotify account. I see that this problem existed way back in 2013 via posts here and there is STILL a problem. It's been several weeks and has nev...

  • Newbie
  • I have my Spotify connected through my Facebook account, however, my photo still isn't showing up on my Spotify account. I see that this problem existed way back in 2013 via posts here and there is S...
  • anjieeeeeeeeee
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Premium Offline Music

Hello, Having only 2 devices connected to my premium account, I start getting really irritated by their very frequent "updates", at least once in a month so far, making all the offline songs I downloaded disappear. This actually makes me wonder more ...

  • Newbie
  • Hello,    Having only 2 devices connected to my premium account, I start getting really irritated by their very frequent "updates", at least once in a month so far, making all the offline...
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 0 replies
  • 0 likes

Spotify ohne Facebook

Liebe Leute! Anfangs habe ich ein Profil über Facebook angelegt und bin nach recht kurzer Zeit direkt Premium-Kunde geworden. Nun möchte ich allerdings meinen Facebook-Account dauerhaft löschen und kann trotz ordnungsgemäßer Zahlung für diesen Monat ...

  • Casual Listener
  • Liebe Leute! Anfangs habe ich ein Profil über Facebook angelegt und bin nach recht kurzer Zeit direkt Premium-Kunde geworden. Nun möchte ich allerdings meinen Facebook-Account dauerhaft löschen ...
  • Leonstelzer
  • Newbie
  • 636 Views
  • 5 replies
  • 0 likes
  • 636 Views
  • 5 replies
  • 0 likes

Login

It won't let me login to my iPhone app I try reinstalling to app ... I can login to a of to see my account on a computer but can't get into Spotify app . I get 2 errors one saying this email is already registered .

  • Newbie
  • It won't let me login to my iPhone app I try reinstalling to app ... I can login to a of to see my account on a computer but can't get into Spotify app . I get 2 errors one saying this email is alrea...
  • anjieeeeeeeeee
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Login
  • 185 Views
  • 1 replies
  • 0 likes

Spotify can't management payment via Paypal

Hi! I'm a Spanish Spotify user since 2011-05-04. Today I opened the Spotify PC-client and I received a message in a yellow bar at the top with an error. This message indicates that Spotify had not been able to pay my monthly subscription and that I h...

  • Casual Listener
  • Hi! I'm a Spanish Spotify user since 2011-05-04. Today I opened the Spotify PC-client and I received a message in a yellow bar at the top with an error. This message indicates that Spo...
  • MGProchin
  • Casual Listener
  • 1332 Views
  • 7 replies
  • 0 likes
  • 1332 Views
  • 7 replies
  • 0 likes

Getting Premium with Spark but not working

I previously had premium working on my old phone but now i have got a new phone and cannot get premuim working. all my playlists are there but not premium. Please help me fix this.

  • Newbie
  • I previously had premium working on my old phone but now i have got a new phone and cannot get premuim working. all my playlists are there but not premium.   Please help me fix this.
  • 252 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 252 Views
  • 0 replies
  • 0 likes

Problema al hacerme premium

Hola, he recibido un correo indicandome que podia tener 3 meses de spotify premium por 9,99. He realizado el pago de dicha cantidad, pero en mi cuenta me dice que se me renovará automaticamente el día 30/6, es decir, de aqui a un mes. Podrian revisar...

  • Newbie
  • Hola, he recibido un correo indicandome que podia tener 3 meses de spotify premium por 9,99. He realizado el pago de dicha cantidad, pero en mi cuenta me dice que se me renovará automaticamente el dí...
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Banned in Facebook

Dear customer service, a friend of mine got banned in Facebook and can not enter Spotify any more cause he was connected by Facebook. He can not even contact you to ask what he can do.

  • Newbie
  • Dear customer service, a friend of mine got banned in Facebook and can not enter Spotify any more cause he was connected by Facebook. He can not even contact you to ask what he can do.
  • MattSuda
  • Spotify Star
  • 296 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 296 Views
  • 2 replies
  • 0 likes

Spotify premium payment

Hi, I tried to subscribe for the premium account today, but it doesn´t work because spotify doesn´t accept my creditcard. The problem is that I study in the Netherlands but my main residence is still in Germany and so my credit card is also a German ...

  • Newbie
  • Hi,   I tried to subscribe for the premium account today, but it doesn´t work because spotify doesn´t accept my creditcard. The problem is that I study in the Netherlands but my main residence...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
  • 238 Views
  • 1 replies
  • 0 likes

Premium account doesn't work all of a sudden

Hi,All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify from my computer desktop it works for 2 seconds then this ...

  • Regular
  • Hi, All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify fro...
  • MattSuda
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 295 Views
  • 3 replies
  • 0 likes

Pay for premium with iTunes card

I always use an iTunes card to renew my subscription but for some reason it's not even an option?? I already payed for my iTunes card. I know it's more expensive but I don't have a credit card or anything. I'm going on a road trip tomorrow morning an...

  • Newbie
  • I always use an iTunes card to renew my subscription but for some reason it's not even an option?? I already payed for my iTunes card. I know it's more expensive but I don't have a credit card or any...
  • MattSuda
  • Spotify Star
  • 349 Views
  • 2 replies
  • 0 likes
  • Premium
  • 349 Views
  • 2 replies
  • 0 likes

Premium account in China

HI, I'm about to work in China next week, and I need to check if my account still works in China? Heard there are many services blocked in China including FB & Spotify. Can anyone help me clarify this? Thx

  • Newbie
  • HI,   I'm about to work in China next week, and I need to check if my account still works in China?   Heard there are many services blocked in China including FB & Spotify. Can anyo...
  • MattSuda
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Premium
  • 605 Views
  • 1 replies
  • 0 likes

there's son a discharge un my acount

I want to Cancel my suscription to Premium because is too expensive for me but when i try to cancel i log in the website page and seems like i am not even Premium but i do because there's a discount in mi bank acount

  • Newbie
  • I want to Cancel my suscription to Premium because is too expensive for me but when i try to cancel i log in the website page and seems like i am not even Premium but i do because there's a discount ...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Only CC and PayPal options for Premium Family?

Are there any other options other than CC and PayPal? I'm using my phone carrier's billing. Wouldn't it be nice to add that option in too? Thanks.

  • Visitor
  • Are there any other options other than CC and PayPal? I'm using my phone carrier's billing. Wouldn't it be nice to add that option in too? Thanks.
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
  • 173 Views
  • 1 replies
  • 1 likes

move the playlist of current account to my new one

to where can I request to transfer the playlist of my current account to my new one. I unsubscribed my old spotify because I deactivated my facebook. so i created a new spotify account using a new email address. I want my old playlists transferred to...

  • Newbie
  • to where can I request to transfer the playlist of my current account to my new one. I unsubscribed my old spotify because I deactivated my facebook. so i created a new spotify account using a new em...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
  • 132 Views
  • 1 replies
  • 0 likes

Using Spotify Free but being charged monthly.

Earlier this year, I tried a 30 day trial of advertisement free Spotify but decided not to extend the offer. Despite my account stating I am using Spotify Free, I am being charged monthly for a premum service. Any help gratefully received. Many thank...

  • Newbie
  • Earlier this year, I tried a 30 day trial of advertisement free Spotify but decided not to extend the offer.  Despite my account stating I am using Spotify Free, I am being charged monthly for a...
  • MattSuda
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Student Discout to another user

I connected the student discount to the account of my brother because i didnt need it. Now he doesnt use it anymore and i want to use it on my account. Is that possible? Spotify always tells me that the discount is already in use and i dont know how ...

  • Newbie
  • I connected the student discount to the account of my brother because i didnt need it. Now he doesnt use it anymore and i want to use it on my account. Is that possible? Spotify always tells me that ...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

I want to change my usarname on spotify

Is it possible to change my current username, it is supposed to be looked more good for me, i dont want to create a new account because i have been using it for 4 years.

  • Newbie
  • Is it possible to change my current username, it is supposed to be looked more good for me, i dont want to create a new account because i have been using it for 4 years.
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Changing Spotify premium offer

Hello. Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use said offer but there was a payment problem. Today I have retu...

  • Newbie
  • Hello.   Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use s...
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Can't get premium on iphone.

I added the correct ammount and tried to get premium on the latest version of spotify on my iphone 5. I look around the settings option and couldn't find the option to get premium. I've never had this issue before the UI overhaul. Anyone else on an a...

  • Casual Listener
  • I added the correct ammount and tried to get premium on the latest version of spotify on my iphone 5. I look around the settings option and couldn't find the option to get premium. I've never had thi...
  • MattSuda
  • Spotify Star
  • 689 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 689 Views
  • 5 replies
  • 0 likes