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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83357 Views

29 replies

0 likes

  • 83357 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104335 Views

10 replies

3 likes

Account
Login
  • 104335 Views
  • 10 replies
  • 3 likes

Email

I need to reset my password and no longer have access to my old email. Please help!

Newbie

I need to reset my password and no longer have access to my old email. Please help!

user-removed

Not applicable

300 Views

1 replies

0 likes

Login
  • 300 Views
  • 1 replies
  • 0 likes

Payment

I subscribed for the free Spotify but keep getting charged. How do i get this to stop? I can not cancel on the subscription page because it says i do not have a subscription.

Visitor

I subscribed for the free Spotify but keep getting charged. How do i get this to stop? I can not cancel on the subscription page because it says i do not have a subscription.

user-removed

Not applicable

258 Views

3 replies

0 likes

Subscription
  • 258 Views
  • 3 replies
  • 0 likes

Forgotten Password and No Email

I mares Spotify account a few months ago and I want to get back on it. The problem is that my old phone had broke and it's been off for a while and I just got a new phone yesterday and I can't remember the password. I also didn't have an email set up...

Newbie

I mares Spotify account a few months ago and I want to get back on it. The problem is that my old phone had broke and it's been off for a while and I just got a new phone yesterday and I can't rememb...

user-removed

Not applicable

192 Views

1 replies

0 likes

Account
Premium
Unlimited
  • 192 Views
  • 1 replies
  • 0 likes

Charged, no premium, how do I fix it?

I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's not premium. I've deleted the app, signed out,check...

Newbie

I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's ...

247 Views

0 replies

0 likes

Premium
Subscription
  • 247 Views
  • 0 replies
  • 0 likes

Tarjeta de ragalo

Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????

Newbie

Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????

295 Views

0 replies

0 likes

Account
  • 295 Views
  • 0 replies
  • 0 likes

Residence family plan

I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same country). Can you confirm whether that requirement i...

Casual Listener

I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same c...

LordRollin

Community Legend

522 Views

3 replies

0 likes

Subscription
  • 522 Views
  • 3 replies
  • 0 likes

Deal or No deal??

Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am ineligible and will be charged $9.99 a month. So, am...

Casual Listener

Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am i...

kristinaclays

Casual Listener

362 Views

2 replies

0 likes

Account
  • 362 Views
  • 2 replies
  • 0 likes

Can't receive password reset email

The email did not go to my spam folder.I do log in with Facebook.I changed my Facebook password.I don't know what else to do. Some step by step instructions would be greatly appreciated.

Newbie

The email did not go to my spam folder. I do log in with Facebook. I changed my Facebook password. I don't know what else to do. Some step by step instructions would be greatly appreciated.

204 Views

0 replies

0 likes

Account
Login
  • 204 Views
  • 0 replies
  • 0 likes

Edit User Name

I need to change my username. Please fix it.

Newbie

I need to change my username. Please fix it.

user-removed

Not applicable

287 Views

1 replies

0 likes

Account
  • 287 Views
  • 1 replies
  • 0 likes

No me actualiza a cuenta premium.

El día de ayer compré la Premium para toda la familia. Mi banco me notificó el cargo, sin embargo, en la página me puso que había problemas con el banco y que no se pudo realizar la activación. Envié un correo pero aún no me lo contestan, qué es lo q...

Casual Listener

El día de ayer compré la Premium para toda la familia. Mi banco me notificó el cargo, sin embargo, en la página me puso que había problemas con el banco y que no se pudo realizar la activación. Envié...

cdn77

Casual Listener

364 Views

2 replies

0 likes

Account
Premium
  • 364 Views
  • 2 replies
  • 0 likes

Solved!! Adding existing premium users to Family Account

So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions: 1. Do they need to cancel their current subscription first?2...

Casual Listener

So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions:   ...

robertotaylor

Casual Listener

7729 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 7729 Views
  • 4 replies
  • 0 likes

Cuenta premium a familiy

Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica family o tengo que esperar a que termine mi plazo del...

Newbie

Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica fa...

257 Views

0 replies

0 likes

Premium
  • 257 Views
  • 0 replies
  • 0 likes

Current family promotion is $15 a month for 6 accounts. What is the duration of the promotion?

I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?

Newbie

I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?

LordRollin

Community Legend

346 Views

1 replies

0 likes

Account
Premium
Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Merging Family plans

I have a Family plan that i have cancelled, because i'm going to be a part of my dad's family plan instead.I can however not accept his invite to the family plan. I have cancelled my subscription, but for some reason it will not allow my subscription...

Regular

I have a Family plan that i have cancelled, because i'm going to be a part of my dad's family plan instead. I can however not accept his invite to the family plan.   I have cancelled my subsc...

LordRollin

Community Legend

491 Views

1 replies

0 likes

Account
Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Still having premium while wanting free

Hi, First, sorry for my bad English, but I´ve had this premium account for free for one month.A few days too late, I signed back to the free version, but I got a paycheck. I refused to pay, because I changed my profile into free. I did this a few tim...

Newbie

Hi,   First, sorry for my bad English, but I´ve had this premium account for free for one month. A few days too late, I signed back to the free version, but I got a paycheck. I refused to pay...

LordRollin

Community Legend

205 Views

1 replies

0 likes

Account
Free
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Changing country & payment

Hi guys, I have recently changed countries from England to Australia. I want to change my country and payment card for my premium account but it won't let me.. I need to change the country in order to change to my aussie bank card and it doesn't even...

Visitor

Hi guys, I have recently changed countries from England to Australia. I want to change my country and payment card for my premium account but it won't let me.. I need to change the country in order t...

LordRollin

Community Legend

364 Views

1 replies

0 likes

Account
Premium
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Accidently bought Spotify Family

So I was going to buy Spotify Premium, when I accidently bought Spotify Family. Can I in anyway undo this other than contacting Spotify and hoping they'll change the subscription and tranfer back the spare money? I already contacted them, but it can ...

Casual Listener

So I was going to buy Spotify Premium, when I accidently bought Spotify Family. Can I in anyway undo this other than contacting Spotify and hoping they'll change the subscription and tranfer back the...

LordRollin

Community Legend

309 Views

1 replies

0 likes

Premium
Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Not a single song is playing, from anywhere,

Just turned on spotify desktop, had it playing my playlist, i put computer to sleep, came back, turned it back on, not a single song will play, not from my playlist, radio, discover, ads, etc. Audiio I uninstalled and reinstalled, still having same i...

Casual Listener

Just turned on spotify desktop, had  it playing my playlist, i put computer to sleep, came back, turned it back on, not a single song will play, not from my playlist, radio, discover, ads, etc. ...

LordRollin

Community Legend

530 Views

5 replies

0 likes

Free
  • 530 Views
  • 5 replies
  • 0 likes

add users without facebook

I signed up through facebook and I want to add my kids that do not have facebook. I have tried a few different ways to figure out a password that works for them with no success. I dont want them on facebook. I have tried changing the password to rese...

Newbie

I signed up through facebook and I want to add my kids that do not have facebook. I have tried a few different ways to figure out a password that works for them with no success.  I dont want the...

LordRollin

Community Legend

298 Views

1 replies

0 likes

Login
  • 298 Views
  • 1 replies
  • 0 likes

Spotify Premium to 9 kr.

I saw an add there you couldt buy Spotify Premium for 9 dkk but then I pay it took 99 dkk.

Newbie

I saw an add there you couldt buy Spotify Premium for 9 dkk but then I pay it took 99 dkk.

LordRollin

Community Legend

5027 Views

2 replies

4 likes

Premium
  • 5027 Views
  • 2 replies
  • 4 likes