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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8986 Views
  • 1 replies
  • 9 likes
  • Security
  • 8986 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481045 Views
  • 979 replies
  • 111 likes
  • Account
  • 481045 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210653 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210653 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120736 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120736 Views
  • 72 replies
  • 12 likes

Can´t load payment

Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I have to use first that free 30 days (that 3 months of...

  • Newbie
  • Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I ...
  • 149 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 149 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm French after login on through facebook

My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not bothering if it's going to be French music

  • Newbie
  • My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not...
  • 121 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 121 Views
  • 0 replies
  • 0 likes

Is there any easier way to deal with customer service?

Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan. Now all I want to do is try to restore it back to its original state and I tried dealing with customer service thr...

  • Newbie
  • Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan.  Now all I want to do is try to restore it back to its ori...
  • user-removed
  • Not applicable
  • 249 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Being wrongfully charged

Hi,I have just checked my bank statements and I have just seen that I am being charged £9.99 for a premium subscription even though I cancelled my account many months ago. Can anybody help? Thank you!

  • Newbie
  • Hi, I have just checked my bank statements and I have just seen that I am being charged £9.99 for a premium subscription even though I cancelled my account many months ago. Can anybody help? Thank...
  • jhyppolite3
  • Newbie
  • 156 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 156 Views
  • 2 replies
  • 0 likes

Playlists and Premium service gone

Hi,Firstly, apologies if this has already been covered on the forum but I'm frustrated and can't seem to find anything that covers my exact issue.I attempted to access Spotify on my Android device 2 nights ago and found I was logged out despite not h...

  • Visitor
  • Hi, Firstly, apologies if this has already been covered on the forum but I'm frustrated and can't seem to find anything that covers my exact issue. I attempted to access Spotify on my Android devic...
  • user-removed
  • Not applicable
  • 138 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 2 replies
  • 0 likes

Oferta 3 meses por $9.00

Hola, quisiera saber porqué la oferta de 3 meses por $9.00 al parecer no se me hace válida cuando voy a hacer el paso final que es el pago (lo haré mediante un oxxo). Es la 1ra vez que contrataré Premium.

  • Newbie
  • Hola, quisiera saber porqué la oferta de 3 meses por $9.00 al parecer no se me hace válida cuando voy a hacer el paso final que es el pago (lo haré mediante un oxxo). Es la 1ra vez que contrataré Pre...
  • Eduardo3000
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Premium turned free

I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family. Today, I found out that my account is free. I wonder why this is happening, why am I not charged, so I can continue to be on Premium for Famil...

  • Newbie
  • I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family.   Today, I found out that my account is free.   I wonder why this is happenin...
  • EthanS1
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Paid 2 times but not Premium

Good morning, first of all, thanks for the help. I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of that, few minutes later i realized i had paid 2 times. However, today i ...

  • Casual Listener
  • Good morning,   first of all, thanks for the help.   I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of tha...
  • EthanS1
  • Community Legend
  • 167 Views
  • 2 replies
  • 0 likes
  • Account
  • 167 Views
  • 2 replies
  • 0 likes

Upgraded to spotify premium but I am still on free

If someone from Spotify could please help me because I am getting very frustrated with this! I have contacted you twice via the contact form and all I have received is an automated response not an actual answer to my question. I have been charged for...

  • Visitor
  • If someone from Spotify could please help me because I am getting very frustrated with this!   I have contacted you twice via the contact form and all I have received is an automated response ...
  • EthanS1
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • Premium
  • 246 Views
  • 3 replies
  • 0 likes

Delete account

I want to delete my Spotify account, Can you give me the instructions please?

  • Newbie
  • I want to delete my Spotify account, Can you give me the instructions please?
  • EthanS1
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
  • 350 Views
  • 2 replies
  • 0 likes

Unidays student discount details used on another account

I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the discount on my account. I would like to find out what ...

  • Newbie
  • I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the...
  • EthanS1
  • Community Legend
  • 1481 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1481 Views
  • 1 replies
  • 0 likes

subscription cancelled but still being charged for

hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription before new one started, why am I being charged? it'...

  • Casual Listener
  • hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription ...
  • 156 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! Can't get the 3 months premium offer

I can't get the 3 months premium offer. I can't even open the premium site, it keeps saying ssl connection error.What does that mean. Please i need help. The offer expires on the 31 december.

  • Casual Listener
  • I can't get the 3 months premium offer. I can't even open the premium site, it keeps saying ssl connection error. What does that mean. Please i need help. The offer expires on the 31 december.
  • majkymikelson
  • Newbie
  • 2381 Views
  • 4 replies
  • 0 likes
  • Premium
  • 2381 Views
  • 4 replies
  • 0 likes

I had to payed 9,99€ instead of 4,99€

Hello,a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium subscription and make a new one?Can I get my money bac...

  • Newbie
  • Hello, a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium...
  • EthanS1
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Account Using Facebook Gone??

Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating that my facebook has no known spotify account linked...

  • Casual Listener
  • Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating t...
  • N1tion
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 151 Views
  • 1 replies
  • 0 likes

Premium Through iOS App

I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?

  • Casual Listener
  • I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?
  • Kent1999
  • Casual Listener
  • 309 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 309 Views
  • 4 replies
  • 0 likes

False advertisement?

Hi, An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertisement?

falseadvertisement.PNG false.PNG
  • Newbie
  • Hi,   An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertise...
  • 149 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 0 replies
  • 0 likes

I have been hacked

Dear Spotify, I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it worked for about 10 minutes. After that 10 minute period my spo...

  • Newbie
  • Dear Spotify,   I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it wor...
  • alex_varde
  • Casual Listener
  • 411 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
  • 411 Views
  • 5 replies
  • 0 likes

Family plan

Cannot use code or redeem code sent to me

  • Newbie
  • Cannot use code or redeem code sent to me
  • Ambivalence
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Family accounts function differently

I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't acknowledge the upgrade at all. I am trying not to...

  • Casual Listener
  • I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't...
  • Ambivalence
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes