Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I would like to continue to use Spotify, I pay for premium subscription.I would like to log on using my email and password, but it keep reactivatingny Facebook account which I don't want.I do not want to create a new account. Surely Spotify can disco...
hi i have still been getting charged on my account and havent been subscribed since 21 july 2015 and i keep getting charged every couple of months. i want my money back as this is not fair
I just connected up a new account not realising i already had a spotify account connect to my facebook, is there anyway to remove the facebook account so i can connect it to my premium account?
I am trying to buy premium, but the pay function in the browser won't load. What should I do?
tô tentando a promoção de 3 meses e preimum por R$1,99, mas o primeiro boleto emitido aparece R$14,90 no valor. Por que ?
hi. my payment was declined on my debit card and my account was suffcent. I subscribed for premium and i'm worried i can't play songs offline. the error i recevied Payment was declined. You may need to check that your card is enabled for internationa...
Hi ive subscribed my premium account when i was in indonesia but now im staying in malaysia then my account got logged out suddenly and the notification says that premium account can only be used abroad for only 14 days but its been 3 weeks since i g...
Tried to subscribe spotify premium 3 months for 9 NOK, but the account wont activate. I tried to purchase again, but nothing happens. I have been charged 9 NOK 3-4 times and 99NOK. Was buying spotify premium for me and my girlfriend. My account got t...
Hello, I had to make a new facebook account, so my spotify premium does not work for my new facebook account. So I decided to unsubscribe from spotify premium with my old facebook account. Then I wanted to connect my new facebook account with spotify...
Every months a pat the basic premium fee which I'm totally fine with , this month I was charged 131.00 for a 12 month subscription. I am needing that refunded back to me and I will continue to pay my regular monthly fee as I usually do .I've sent ema...
So i bought premium student for £5 a month and literally 2 days later the new 3 months for 99p deal came up.Is there any way i can get a refund and switch to it for 3 months? Or be refunded £4 and switch to that tariff? Thanks
HelloAm trying to cancel my account at Fido. I am now with Rogers.Repeated attempts and phone calls to fido and rogers has not worked.How can I cancel account to open new one
Hello, I have to users, this (rødeseike) and (rødeseike2), rødeseike2 has family plan, but why cant i connect rødeseike to the family plan user? It says we are in different countries, but both are based in NO (Norway)
Hi there, Is ther any way to get a coupon discount. Or any special promotion for old clients? Just wodnering. Cheers!
I need that Spotify Display my name in the following format: "Juan Perez", but i can't. Now Spotify show in my profile "juanperez"...How can i change that?.. Thanks in advance!! Felipe
Hi, i need help with my user name...My user name is plutónrecords, but i want to show Plutón Records....I tried to create an account in facebook, but i can't, because the name it belong to a company, and facebook only allows to create a fanpage and n...
How do I delete my account???
I recently moved to spotify because I found out I could use my local files to start building my library so I wouldn't have to sift through Spotify's library for days. Unfortunately, upon doing this, spotify has automatically replaced every song possi...
Ok so I want to purchase spotify premium through their promotional offer of 99 cents for three months. I would like to pay for this with my itunes cash on my phone. When I go to the ios app and click account and then click get premium. It asks me for...
Hey, I recently deleted my Facebook account which than kicked me out of my spotify account...and now I can't log back into that account. I'm still getting charged for that account... Does anyone have an idea how I may be able to access that account o...