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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1597 Views
  • 0 replies
  • 7 likes
  • Security
  • 1597 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445916 Views
  • 970 replies
  • 108 likes
  • Account
  • 445916 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199043 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199043 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108311 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108311 Views
  • 71 replies
  • 11 likes

cancel spotify premium for spotify family?

If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved music. Thanks!

  • Casual Listener
  • If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved m...
  • Spoatyboaty2
  • Newbie
  • 352 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Unlimited
  • 352 Views
  • 4 replies
  • 0 likes

Solved!! Existing play list from other accounts

My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.

  • Newbie
  • My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.
  • LordRollin
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Email

I need to reset my password and no longer have access to my old email. Please help!

  • Newbie
  • I need to reset my password and no longer have access to my old email. Please help!
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Login
  • 152 Views
  • 1 replies
  • 0 likes

Payment

I subscribed for the free Spotify but keep getting charged. How do i get this to stop? I can not cancel on the subscription page because it says i do not have a subscription.

  • Visitor
  • I subscribed for the free Spotify but keep getting charged. How do i get this to stop? I can not cancel on the subscription page because it says i do not have a subscription.
  • user-removed
  • Not applicable
  • 159 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 3 replies
  • 0 likes

Forgotten Password and No Email

I mares Spotify account a few months ago and I want to get back on it. The problem is that my old phone had broke and it's been off for a while and I just got a new phone yesterday and I can't remember the password. I also didn't have an email set up...

  • Newbie
  • I mares Spotify account a few months ago and I want to get back on it. The problem is that my old phone had broke and it's been off for a while and I just got a new phone yesterday and I can't rememb...
  • user-removed
  • Not applicable
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 127 Views
  • 1 replies
  • 0 likes

Charged, no premium, how do I fix it?

I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's not premium. I've deleted the app, signed out,check...

  • Newbie
  • I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's ...
  • 177 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 177 Views
  • 0 replies
  • 0 likes

Tarjeta de ragalo

Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????

  • Newbie
  • Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????
  • 196 Views
  • 0 replies
  • 0 likes
  • Account
  • 196 Views
  • 0 replies
  • 0 likes

Residence family plan

I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same country). Can you confirm whether that requirement i...

  • Casual Listener
  • I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same c...
  • LordRollin
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 340 Views
  • 3 replies
  • 0 likes

Deal or No deal??

Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am ineligible and will be charged $9.99 a month. So, am...

  • Casual Listener
  • Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am i...
  • kristinaclays
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Account
  • 253 Views
  • 2 replies
  • 0 likes

Can't receive password reset email

The email did not go to my spam folder.I do log in with Facebook.I changed my Facebook password.I don't know what else to do. Some step by step instructions would be greatly appreciated.

  • Newbie
  • The email did not go to my spam folder. I do log in with Facebook. I changed my Facebook password. I don't know what else to do. Some step by step instructions would be greatly appreciated.
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 140 Views
  • 0 replies
  • 0 likes

Edit User Name

I need to change my username. Please fix it.

  • Newbie
  • I need to change my username. Please fix it.
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

No me actualiza a cuenta premium.

El día de ayer compré la Premium para toda la familia. Mi banco me notificó el cargo, sin embargo, en la página me puso que había problemas con el banco y que no se pudo realizar la activación. Envié un correo pero aún no me lo contestan, qué es lo q...

  • Casual Listener
  • El día de ayer compré la Premium para toda la familia. Mi banco me notificó el cargo, sin embargo, en la página me puso que había problemas con el banco y que no se pudo realizar la activación. Envié...
  • cdn77
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 241 Views
  • 2 replies
  • 0 likes

Solved!! Adding existing premium users to Family Account

So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions: 1. Do they need to cancel their current subscription first?2...

  • Casual Listener
  • So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions:   ...
  • robertotaylor
  • Casual Listener
  • 7396 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 7396 Views
  • 4 replies
  • 0 likes

Cuenta premium a familiy

Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica family o tengo que esperar a que termine mi plazo del...

  • Newbie
  • Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica fa...
  • 149 Views
  • 0 replies
  • 0 likes
  • Premium
  • 149 Views
  • 0 replies
  • 0 likes

Current family promotion is $15 a month for 6 accounts. What is the duration of the promotion?

I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?

  • Newbie
  • I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?
  • LordRollin
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Merging Family plans

I have a Family plan that i have cancelled, because i'm going to be a part of my dad's family plan instead.I can however not accept his invite to the family plan. I have cancelled my subscription, but for some reason it will not allow my subscription...

  • Regular
  • I have a Family plan that i have cancelled, because i'm going to be a part of my dad's family plan instead. I can however not accept his invite to the family plan.   I have cancelled my subsc...
  • LordRollin
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Still having premium while wanting free

Hi, First, sorry for my bad English, but I´ve had this premium account for free for one month.A few days too late, I signed back to the free version, but I got a paycheck. I refused to pay, because I changed my profile into free. I did this a few tim...

  • Newbie
  • Hi,   First, sorry for my bad English, but I´ve had this premium account for free for one month. A few days too late, I signed back to the free version, but I got a paycheck. I refused to pay...
  • LordRollin
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Changing country & payment

Hi guys, I have recently changed countries from England to Australia. I want to change my country and payment card for my premium account but it won't let me.. I need to change the country in order to change to my aussie bank card and it doesn't even...

  • Visitor
  • Hi guys, I have recently changed countries from England to Australia. I want to change my country and payment card for my premium account but it won't let me.. I need to change the country in order t...
  • LordRollin
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Accidently bought Spotify Family

So I was going to buy Spotify Premium, when I accidently bought Spotify Family. Can I in anyway undo this other than contacting Spotify and hoping they'll change the subscription and tranfer back the spare money? I already contacted them, but it can ...

  • Casual Listener
  • So I was going to buy Spotify Premium, when I accidently bought Spotify Family. Can I in anyway undo this other than contacting Spotify and hoping they'll change the subscription and tranfer back the...
  • LordRollin
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Not a single song is playing, from anywhere,

Just turned on spotify desktop, had it playing my playlist, i put computer to sleep, came back, turned it back on, not a single song will play, not from my playlist, radio, discover, ads, etc. Audiio I uninstalled and reinstalled, still having same i...

  • Casual Listener
  • Just turned on spotify desktop, had  it playing my playlist, i put computer to sleep, came back, turned it back on, not a single song will play, not from my playlist, radio, discover, ads, etc. ...
  • LordRollin
  • Community Legend
  • 292 Views
  • 5 replies
  • 0 likes
  • Free
  • 292 Views
  • 5 replies
  • 0 likes