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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88726 Views

9 replies

2 likes

Account
Login
  • 88726 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758129 Views

18 replies

29 likes

  • 758129 Views
  • 18 replies
  • 29 likes

Charged my account

I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.

Newbie

I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.

MattSuda

Spotify Star

316 Views

1 replies

0 likes

Account
Premium
  • 316 Views
  • 1 replies
  • 0 likes

Premium en pausa

Hola a todos! Necesito de su ayuda, me suspendieron el premium y el día de ayer hice el pago con otra tarjeta pero la página de spotify indicó error pero el cargo ya fue realizado a mi tarjeta! Tengo el comprobante y la cuenta sigue suspendida. Ayuda...

Casual Listener

Hola a todos! Necesito de su ayuda, me suspendieron el premium y el día de ayer hice el pago con otra tarjeta pero la página de spotify indicó error pero el cargo ya fue realizado a mi tarjeta! Tengo...

kariastupaleton

Newbie

1270 Views

4 replies

0 likes

Premium
  • 1270 Views
  • 4 replies
  • 0 likes

Spotify stopped renewal now no single tariff?

So last night I get in my car to go home to find out I can't listen to my saved offline playlists. (I know the pain right?) So double checked my email and Spotify haven't renewed my £9.99 subscription, no email, no contact at all. Now I go to start i...

Newbie

So last night I get in my car to go home to find out I can't listen to my saved offline playlists. (I know the pain right?)   So double checked my email and Spotify haven't renewed my £9.99 su...

Jordi

Community Legend

204 Views

1 replies

0 likes

Account
Premium
Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Credit Card Charge

Hi, I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I need to stop it ASAP. How do I get in contact with someone f...

Newbie

Hi,   I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I ...

MattSuda

Spotify Star

304 Views

1 replies

0 likes

Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Liaise Free account with premium account

Dears, with my phone subscription i have a premium account offered, and i want to liaise it with my free FB account, what is the process?? Thanks !

Newbie

Dears, with my phone subscription i have a premium account offered, and i want to liaise it with my free FB account, what is the process?? Thanks !

Amelieeden1

Newbie

313 Views

2 replies

0 likes

Account
  • 313 Views
  • 2 replies
  • 0 likes

Cuenta en pausa

Hola a todos! Alguien me podría ayudar?? El día de ayer realicé mi pago de premium, el cargo ya se realizó a mi Tarjeta de crédito Banamex y mi cuenta aún continúa en pausa. Qué hago???

Casual Listener

Hola a todos! Alguien me podría ayudar?? El día de ayer realicé mi pago de premium, el cargo ya se realizó a mi Tarjeta de crédito Banamex y mi cuenta aún continúa en pausa. Qué hago???

MattSuda

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Refund

I accidentally purchased Spotify because I want to try the free trial and I want to know how to get my refund back

Newbie

I accidentally purchased Spotify because I want to try the free trial and I want to know how to get my refund back

Dreadlord

Community Legend

188 Views

1 replies

0 likes

Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Can't link my facebook account

Hi! ı can't connect my facebook account to my spotify account. When I start to use Spotify, I connected with my facebook account than I created another Spotify account and made it premium user. Now I want to link the. Each other but I can't. I delete...

Casual Listener

Hi!   ı can't connect  my facebook account to my spotify account. When I start to use Spotify, I connected with my facebook account than I created another Spotify account and made it prem...

Dreadlord

Community Legend

630 Views

3 replies

0 likes

Account
Login
Other
  • 630 Views
  • 3 replies
  • 0 likes

Change password mode

I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?

Casual Listener

I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?

MattSuda

Spotify Star

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Strange Behaviour Country Setting

Hello, so i went through my Playlist and noticed some of my music is not playbale anymore and greyed out. So i asked a friend of mine if he can play the songs and he can. We live in the same country and both of us are premium user. So i just looked u...

Regular

Hello,   so i went through my Playlist and noticed some of my music is not playbale anymore and greyed out. So i asked a friend of mine if he can play the songs and he can. We live in the same...

snare7612

Regular

985 Views

10 replies

0 likes

Account
Premium
  • 985 Views
  • 10 replies
  • 0 likes

Spotify Access acount

I am currently using Spotify premium, I had an old account that was also Spotify premium and it was linked through my Facebook, when I deleted that Facebook account i could no longer get into that Spotify account, so I made a new one that is Spotify ...

Newbie

I am currently using Spotify premium, I had an old account that was also Spotify premium and it was linked through my Facebook, when I deleted that Facebook account i could no longer get into that Sp...

kbrooksc

Community Legend

391 Views

1 replies

0 likes

Account
  • 391 Views
  • 1 replies
  • 0 likes

Just moved, would like an adjusted rate

Hi, I just moved from Singapore to Indonesia. I hear that the subscription price is cheaper. Can I get the adjusted rate? Thank you

Newbie

Hi, I just moved from Singapore to Indonesia. I hear that the subscription price is cheaper. Can I get the adjusted rate? Thank you

KatesHere

Community Legend

203 Views

2 replies

0 likes

Account
Subscription
  • 203 Views
  • 2 replies
  • 0 likes

30 days free trial??

When signing up to Spotify Premium, why does my receipt say: Total kr 99,00 when there is supposed to be a month free trial when signing up?

Casual Listener

When signing up to Spotify Premium, why does my receipt say: Total kr 99,00       when there is supposed to be a month free trial when signing up?

KatesHere

Community Legend

614 Views

3 replies

0 likes

Free
  • 614 Views
  • 3 replies
  • 0 likes

Solved!! I was TRIPLE charged this month....

Hi,I'm writing here hoping to reach a spotify staff, and I saw some posts with similar problems.When I checked my bills I saw that I paid spotify 3 times for a single accound premium membership.On the same day April 3 (my payment day) 48HKD$ (usual m...

Newbie

Hi, I'm writing here hoping to reach a spotify staff, and I saw some posts with similar problems. When I checked my bills I saw that I paid spotify 3 times for a single accound premium membership. ...

Dreadlord

Community Legend

375 Views

1 replies

0 likes

Account
Premium
Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Cancelling Spotify Premium

Hi guysSo i accidentally clicked on free trial because I was just exploring the different setting, and now when I want to cancel that it wont let me. Will the premium carry on after the free trial and if so how do I cancel it? Thank youu

Newbie

Hi guys So i accidentally clicked on free trial because I was just exploring the different setting, and now when I want to cancel that it wont let me. Will the premium carry on after the free trial ...

JCdotnl

Roadie

457 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 457 Views
  • 1 replies
  • 0 likes

Problem with changing to Premium

Hello, I have a problem with changing my free account to a premium student version: I would like to change my current account to a premium account but I subscribed to my original account not with my student account. Therefore I tried to register a ne...

Newbie

Hello,   I have a problem with changing my free account to a premium student version:   I would like to change my current account to a premium account but I subscribed to my original ac...

Maxim

Spotify Star

241 Views

1 replies

0 likes

Premium
  • 241 Views
  • 1 replies
  • 0 likes

song not avalible

hello i just got my subscription todayso before i buy my subscription everything when fine untill i get pay for my subscription so i can listen all of my song before i subscribe to premiumbut few hours ago i pay for premium but some song not avalible...

Casual Listener

hello i just got my subscription today so before i buy my subscription everything when fine untill i get pay for my subscription   so i can listen all of my song before i subscribe to premium...

tamonica40

Newbie

267 Views

3 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 267 Views
  • 3 replies
  • 0 likes

Track I listened to yesterday has disappeared....

Yesterday I was playing Spotify on shuffle (I was just on the free Spotify) and a track came up that I loved - I took note of it, but today, now that I have signed up for premium, the track seems to have vanished completely! I know its on Spotify som...

Casual Listener

Yesterday I was playing Spotify on shuffle (I was just on the free Spotify) and a track came up that I loved - I took note of it, but today, now that I have signed up for premium, the track seems to ...

M0HX

Community Legend

901 Views

1 replies

1 likes

Premium
  • 901 Views
  • 1 replies
  • 1 likes

Refund and cancel my subscription

Why am I still getting charged when I'm on the free subsciption. This is a joke. I follow all the steps to unsubscribe and all it gives,me is just the run arounds.i would like a refund for 2 months now of not even using the app and deleting it. I tal...

Casual Listener

Why am I still getting charged when I'm on the free subsciption. This is a joke. I follow all the steps to unsubscribe and all it gives,me is just the run arounds.i would like a refund for 2 months n...

m_abeyta84

Casual Listener

249 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 249 Views
  • 2 replies
  • 0 likes