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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14742 Views

7 replies

11 likes

Security
  • 14742 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552929 Views

991 replies

115 likes

Account
  • 552929 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131112 Views

74 replies

12 likes

Account
Login
Premium
  • 131112 Views
  • 74 replies
  • 12 likes

account subscription

Hey, sorry i dont really know how this thing works but i have a problem. I deleted my spotify app but i was still on the free trial. I forgot my username and password and i couldnt cancel. Is there any way that I can cancel the subscription?

Casual Listener

Hey, sorry i dont really know how this thing works but i have a problem. I deleted my spotify app but i was still on the free trial. I forgot my username and password and i couldnt cancel. Is there a...

231 Views

0 replies

0 likes

Account
Subscription
  • 231 Views
  • 0 replies
  • 0 likes

Cant Find Deal For 3 Months For 9.99

Earlier this week i saw on spotify (Windows) A deal that was 3 months for 9.99. decided to get it today but now the only deal i can find is the one for .99 which im ineligibly for. The 9.99 offer said that my premium membership had to have ended befo...

Casual Listener

Earlier this week i saw on spotify (Windows) A deal that was 3 months for 9.99. decided to get it today but now the only deal i can find is the one for .99 which im ineligibly for. The 9.99 offer sai...

1357 Views

0 replies

0 likes

Other
Premium
Subscription
  • 1357 Views
  • 0 replies
  • 0 likes

Solved!! Not receiving songs in Inbox

Greetings, Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as create a message in their facebook inboxes) but when they try a...

Visitor

Greetings,   Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as c...

erikthayne

Casual Listener

5821 Views

78 replies

1 likes

  • 5821 Views
  • 78 replies
  • 1 likes

Email For 1 Free Month...

I tired the free trial and once it was up it sent me an email for 1 more month free but whenever I press it, it does nothing to my account and it just puts me on the summer deal. I have been fighting this and I am starting to get annoyed that I do no...

Newbie

I tired the free trial and once it was up it sent me an email for 1 more month free but whenever I press it, it does nothing to my account and it just puts me on the summer deal. I have been fighting...

301 Views

0 replies

0 likes

Premium
  • 301 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Reset Spotify Recommendations

I was excited to discover today that Spotify premium will now allow me to add family members to my premium account. I was growing tired of my kids skewing my recommendations and what I saw on my home screen because they use my account to listen to th...

Casual Listener

I was excited to discover today that Spotify premium will now allow me to add family members to my premium account.  I was growing tired of my kids skewing my recommendations and what I saw on m...

osornios

Spotify Star

47329 Views

2 replies

30 likes

Account
Premium
  • 47329 Views
  • 2 replies
  • 30 likes

ALL SONGS not available

My desktop won't play any music. I had recently cancelled my premium and ino matter how many times I press play I get a green banner (briefly) about how the track is unavailable but I can import it or something.I just reinstated my membership AND red...

Newbie

My desktop won't play any music. I had recently cancelled my premium and ino matter how many times I press play I get a green banner (briefly) about how the track is unavailable but I can import it o...

osornios

Spotify Star

538 Views

2 replies

1 likes

Free
Premium
  • 538 Views
  • 2 replies
  • 1 likes

I payed for 3 month and canceled, they took my 1 euro and i am still free

I prepaid 1 euro for the 3 months and after that i canceled because I would forgett it. The problem is that i am free using now even though prepaying. Maybe it just wasn't smart. If i order a new 3 month testingversion it doesn't work. Please help me

Casual Listener

I prepaid 1 euro for the 3 months and after that i canceled because I would forgett it. The problem is that i am free using now even though prepaying. Maybe it just wasn't smart. If i order a ne...

osornios

Spotify Star

311 Views

3 replies

0 likes

Free
Premium
  • 311 Views
  • 3 replies
  • 0 likes

Can't log in to my premium spotify

We are two users but I cant login

Newbie

We are two users but I cant login

osornios

Spotify Star

211 Views

1 replies

0 likes

Account
Security
Subscription
  • 211 Views
  • 1 replies
  • 0 likes

CHANGE COUNTRY SETTINGS ABROAD

I am using Facebook as login for Spotify.I use it mostly in the UK but I'm in Portugal for the summer and I can't change the country settings.It only gives me two options: GB and USA.I need to change it to Portugal in order to use Spotify but I can't...

Newbie

I am using Facebook as login for Spotify. I use it mostly in the UK but I'm in Portugal for the summer and I can't change the country settings. It only gives me two options: GB and USA. ...

osornios

Spotify Star

212 Views

1 replies

0 likes

Login
  • 212 Views
  • 1 replies
  • 0 likes

Validation code

My son's validation code is not getting accepted when he tries to log in under my new family plan. What do we need to do?

Newbie

My son's validation code is not getting accepted when he tries to log in under my new family plan. What do we need to do?

lana55

Newbie

932 Views

2 replies

0 likes

Premium
  • 932 Views
  • 2 replies
  • 0 likes

Account Hacked? Artists added to account I never listened to

Last Monday I was looking through my weekly mix and was wondering why there was only german "gangster" rap in there. Then I saw that in my artists section there were all these german rappers added. I never listened to them or added them. So I immedia...

Newbie

Last Monday I was looking through my weekly mix and was wondering why there was only german "gangster" rap in there. Then I saw that in my artists section there were all these german rappers add...

245 Views

0 replies

0 likes

Account
  • 245 Views
  • 0 replies
  • 0 likes

I can't access my account

My Spotify account is connected to my Facebook, a few days ago it logged me out of my account and now whenever I try to log back in a message appears saying "you've already created an account with this email address." When I try using the button "log...

Newbie

My Spotify account is connected to my Facebook, a few days ago it logged me out of my account and now whenever I try to log back in a message appears saying "you've already created an account with th...

Maxim

Spotify Star

177 Views

1 replies

0 likes

Account
Login
  • 177 Views
  • 1 replies
  • 0 likes

Family premium

I ordered Spotify family and nothe a single person is able to use the email link or the messaged link. It sends them to a link where I have to put in my info (username/password) but says I already have an account. Well duh, and when they try to log i...

Newbie

I ordered Spotify family and nothe a single person is able to use the email link or the messaged link. It sends them to a link where I have to put in my info (username/password) but says I already ha...

Maxim

Spotify Star

234 Views

1 replies

0 likes

Other
Premium
  • 234 Views
  • 1 replies
  • 0 likes

Paid for premium not getting it

I have been paying for premium for about a week now and have done all the steps such as reinstalling application logging in and out and I still don't have premium. How do I fix this as well as get reimbursed for the inconvenience this Spotify error h...

Newbie

I have been paying for premium for about a week now and have done all the steps such as reinstalling application logging in and out and I still don't have premium. How do I fix this as well as get re...

Maxim

Spotify Star

174 Views

1 replies

0 likes

Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Premium membership should include lyrics!!

How come the lyrics are gone? This is a big deal buster! I've been a premium member for several months with no notice from you regarding this change. That is bad business!

Casual Listener

How come the lyrics are gone? This is a big deal buster! I've been a premium member for several months with no notice from you regarding this change. That is bad business!

user-removed

Not applicable

190 Views

1 replies

0 likes

Account
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Can't get 3 months premium

I paid like 8 times for the 3 months premium for 0,99ct but my paypal doesn't get charged and I also don't get the premium. WTF is wrong there ? After "paying" for it, it just sends me back to the page with the offer and i can do the same thing again...

Newbie

I paid like 8 times for the 3 months premium for 0,99ct but my paypal doesn't get charged and I also don't get the premium. WTF is wrong there ? After "paying" for it, it just sends me back to the pa...

SuperWisdom

Community Legend

437 Views

1 replies

1 likes

Premium
Subscription
  • 437 Views
  • 1 replies
  • 1 likes

Solved!! How can I move playlists to a different account?

How can I move playlists to a different account? My brother has Premium and so do I now we want to keep both of our accounts. The only, we wanna go on one account to save costs. How can we go over and not lose our lists and be still able to add an de...

Newbie

How can I move playlists to a different account? My brother has Premium and so do I now we want to keep both of our accounts. The only, we wanna go on one account to save costs. How can we go over an...

user-removed

Not applicable

837 Views

3 replies

0 likes

Premium
  • 837 Views
  • 3 replies
  • 0 likes

Cant remember my premium account details

I looged out and when i signed in with what i thought was my account details and found out it wasnt..ive just became a premium holder and now i cant access it or cancel it..help

Regular

I looged out and when i signed in with what i thought was my account details and found out it wasnt..ive just became a premium holder and now i cant access it or cancel it..help

user-removed

Not applicable

403 Views

5 replies

0 likes

Account
  • 403 Views
  • 5 replies
  • 0 likes

Solved!! How do you get 3 months for .99c like advertised?

Hi there You are adverising .99c for three months but each time I click on premium the only option is 1 month free then $12.99 a month... what am I doing wrong? I have searched on my app and on my laptop.... even google has the advert but when you cl...

Casual Listener

Hi there  You are adverising   .99c for three months but each time I click on premium the only option is 1 month free then $12.99 a month... what am I doing wrong?  I have s...

v8vibr8a

Casual Listener

416 Views

2 replies

0 likes

Premium
  • 416 Views
  • 2 replies
  • 0 likes

How to change payment information?

Hi! I´ve been having Premium account for years. I reasently got married and I now have a new name and a credit card. Spotify doesn´t accept my new card which is understandable due to my new name, but how / where can I update my profile to match my cu...

Newbie

Hi!   I´ve been having Premium account for years. I reasently got married and I now have a new name and a credit card. Spotify doesn´t accept my new card which is understandable due to my new ...

173 Views

0 replies

0 likes

Subscription
  • 173 Views
  • 0 replies
  • 0 likes