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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4040 Views
  • 0 replies
  • 9 likes
  • Security
  • 4040 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462154 Views
  • 974 replies
  • 110 likes
  • Account
  • 462154 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204515 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204515 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112514 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112514 Views
  • 72 replies
  • 12 likes

Charged for a mistake

So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore but then 4 minutes later i get a notification saying ...

  • Newbie
  • So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore bu...
  • user-removed
  • Not applicable
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Can't login and can't reset password

I've been trying to login to spotify on all my devices, but it says my password is incorrect. Yet I've gotten no email that my password was changed and whenever I try to reset it, it says my account doesn't exist.

  • Casual Listener
  • I've been trying to login to spotify on all my devices, but it says my password is incorrect. Yet I've gotten no email that my password was changed and whenever I try to reset it, it says my account ...
  • zSn0w
  • Roadie
  • 512 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
  • 512 Views
  • 7 replies
  • 0 likes

Cuenta de Premium

Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta

  • Newbie
  • Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta
  • 96 Views
  • 0 replies
  • 0 likes
  • Premium
  • 96 Views
  • 0 replies
  • 0 likes

Dudas

Pague con mi targeta de credito y me isieron el cobro y aun no soy primium

  • Newbie
  • Pague con mi targeta de credito y me isieron el cobro y aun no soy primium
  • 186 Views
  • 0 replies
  • 0 likes
  • Premium
  • 186 Views
  • 0 replies
  • 0 likes

Upgrading to Spotify premium

Upgraded to family, but get charged for both regular premium and family premium. How do I get the money back?

  • Newbie
  • Upgraded to family, but get charged for both regular premium and family premium. How do I get the money back?
  • user-removed
  • Not applicable
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Settings - Changing country

HelloI have a situation that I do not know how to change. I made my premium account while I was living in Spain and therefore I was paying there with a spanish card and everyhting. After some months/years, I came back to Denmark, and I am trying to c...

  • Newbie
  • Hello I have a situation that I do not know how to change. I made my premium account while I was living in Spain and therefore I was paying there with a spanish card and everyhting. After some month...
  • osornios
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Stole my money

I paid the $.99 for the 3 month premium. I haven't gotten it at all. Spotify wont even register that I paid for it. My bank account shows I did though. I can't contant spotify staff. I emailed them and I got an auto-mail back which has no solutions a...

  • Newbie
  • I paid the $.99 for the 3 month premium. I haven't gotten it at all. Spotify wont even register that I paid for it. My bank account shows I did though. I can't contant spotify staff. I emailed them a...
  • zanelowry
  • Newbie
  • 151 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 2 replies
  • 0 likes

Finding my family (Premium Family subscription)

Hi, i upgraded to Premium Family resently. My family, who is NOT on Facebook, made a profile. I wanted to add them as friends, but i cant find out how? Where can i find them? I can only search for Facebook friends? Thanks

  • Casual Listener
  • Hi, i upgraded to Premium Family resently. My family, who is NOT on Facebook, made a profile. I wanted to add them as friends, but i cant find out how? Where can i find them? I can only search for Fa...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

I can not pay with PayPal without credit card

Hallo,i tried several times to renew my payment becaus Spotify said there was a problem with the payment.But everytime I go on the payment button fpr paying with PaPal it is shown that i need to add a credit card. I don't have a credit card. How can ...

  • Newbie
  • Hallo, i tried several times to renew my payment becaus Spotify said there was a problem with the payment. But everytime I go on the payment button fpr paying with PaPal it is shown that i need to ...
  • osornios
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • Premium
  • 518 Views
  • 1 replies
  • 0 likes

Switch country from AT to CH did not work (still using Austrian Credit Card)

Hi - I followed the instructions on https://support.spotify.com/ch-de/learn-more/faq/?ref=in_top#!/article/how-can-i-change-my-country-settingto change the country from AT to CH (I moved from Austria to Switzerland and pay with an Austrian Credit Car...

  • Newbie
  • Hi - I followed the instructions on  https://support.spotify.com/ch-de/learn-more/faq/?ref=in_top#!/article/how-can-i-change-my-country-setting to change the country from AT to CH (I moved fro...
  • osornios
  • Spotify Star
  • 272 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 3 replies
  • 1 likes

accidentally subscribed to premium under wrong account

So I subscribed to premium under the wrong account while my friend was logged into her facebook on my phone. How do i change it back to my account?

  • Newbie
  • So I subscribed to premium under the wrong account while my friend was logged into her facebook on my phone. How do i change it back to my account?
  • user-removed
  • Not applicable
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Payment failed

I got an email saying my account paused due to payment not going through but bank say no issues? Tried to re enter card number and it says there is a problem?

  • Casual Listener
  • I got an email saying my account paused due to payment not going through but bank say no issues? Tried to re enter card number and it says there is a problem?
  • osornios
  • Spotify Star
  • 181 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Family Account - Whats happens with my old suscription?

Hello, I had a Premium Plan before but I recently joined to a Family Plan where the holder is my sister. i'd like to know if I will not have to pay more Premium invoices, instead my sister will do with the Family Plan, it is correct? I mean, should I...

  • Casual Listener
  • Hello, I had a Premium Plan before but I recently joined to a Family Plan where the holder is my sister.    i'd like to know if I will not have to pay more Premium invoices, ins...
  • osornios
  • Spotify Star
  • 206 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 2 replies
  • 0 likes

All offline music is gone

Hi all!Since yesterday morning all my offline music is gone. I did not log out or something (so I am sure that I have the right account), it still says that I have premium and I did actually pay for it too. Any ideas what I could do?

  • Newbie
  • Hi all! Since yesterday morning all my offline music is gone. I did not log out or something (so I am sure that I have the right account), it still says that I have premium and I did actually pay ...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Nueva cuenta

Hola, quiero eliminar esta cuenta asociada a mi facebook puesto que tengo otra que es la que uso hasta el día de hoy.

  • Visitor
  • Hola, quiero eliminar esta cuenta asociada a mi facebook puesto que tengo otra que es la que uso hasta el día de hoy.
  • osornios
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Paid for family premium.

Hi hope someone can help me with this situation, I suscribe to family premium and paid it with my card and after I clik on submit, it shows a note that says: your card must be having a bad day, but guess what spotyfy made a charge to my card account ...

  • Newbie
  • Hi hope someone can help me with this situation, I suscribe to family premium and paid it with my card and after I clik on submit, it shows a note that says: your card must be having a bad day, but g...
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Old Premium Account + Family Account

Dear Community,I have now been connected with my family's Spotify Subscription, however, I am not sure if I still have my old Premium account activated? as you can imagine, I don't want to pay double - Please Help!!

  • Newbie
  • Dear Community, I have now been connected with my family's Spotify Subscription, however, I am not sure if I still have my old Premium account activated? as you can imagine, I don't want to pay do...
  • JCdotnl
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Lost family subscription and all playlists associated as well

.. few days ago i had to relog in on my apple devices and i noticed it now lists me as free and not on my family subscription and on my acocut lost all my playlists and follower/following. This only is affecting the primary account on the family plan...

  • Casual Listener
  • .. few days ago i had to relog in on my apple devices and i noticed it now lists me as free and not on my family subscription and on my acocut lost all my playlists and follower/following. This only ...
  • Mjc1874
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Like everyone else, I paid for a subscription, and have not recieved it...

Hello. I am trying to upgrade to spotify premium and I noticed there was an offer for 3 months for 99 cents for the first 3 months. I clicked email me the offer. Well after a few hours, still no email. So I sign in to the website, the same offer is t...

  • Newbie
  • Hello.    I am trying to upgrade to spotify premium and I noticed there was an offer for 3 months for 99 cents for the first 3 months. I clicked email me the offer. Well after a few hours...
  • 109 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 109 Views
  • 0 replies
  • 0 likes

quiero cancelar una solicitud de cerrar cuenta

Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud

  • Casual Listener
  • Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes