Spotify Family

[Roganca]

I added my brother to spotify via the Family feature. He followed the link they sent and created an account. But his account shows as Free and he can't get the same features I have. How can I tell him to fix this? He is getting really frustrated cause it was a birthday present and he is having a lot of trouble

[MattSuda]

Make sure you have invited him to join your plan and read the family plan help guide:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.