Spotify Hacked!

[raimeling]

I think my account has been hacked!  When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know.  The name of the iphone was a Spanish name (I am in the UK).  Also there were a load of new playlists (all my old playlists were still there) containing Spainish music (not my thing!) and all my 'recently played' is stuff I've never heard of.  Can anyone shed some light on this and how I report it to spotify? I have changed my password straight away but would like assurances that my bank details are safe since this is obviously some sort of security breach.

Many thanks.

[matthy90]

Just happened to me too, how can I contact spotify?

[user-removed · Accepted solution]

@raimeling @matthy90

Hello:

You both can contact customer service here: via the contact form. If you get an email back directing to the support forums, reply back to that email even if it is from noreply, and the support team will be able to take a look at your issue and you'll hear from them shortly.

Also you might log into your account from here: https://www.spotify.com/account/overview/ and go to the offline devices and remove all offline devices from the account. You will now have to reauthorize each device again that connects or logs into your Spotify account. And then go back to Account Overview and change your Spotify account password login. Please note if you setup Spotify using facebook you need to change your password at facebook, or you can just set a device password here on the account page for all devices using the Spotify service. Just make sure to note down your numerical ID name number, this number ID should be 10 digits long, as that will be your sign on name when you set a device password here.