Spotify Not Transferring Money From Bank

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Spotify Not Transferring Money From Bank

cagethealmighty
Newbie

I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details aren't wrong on hte card. Is anyone else having any problems with payment which ain't relating to their bank account, the card worked when I first paid for it with the Christmas 3 month deal, no details have been changed since. 

1 Reply

Amarro
Community Legend

Hello and welcome to the Spotify Community!


You should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

 

 

 

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

 



Have a nice day and thank you very much for you patience! 🙂

 

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


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