Spotify Premium account problems

[user-removed]

My premium account is through my facebook account... However, when i log in with the facebook email and password, its giving me a 'free' account, without all my playlists etc. No idea what to do as im still being charged...ive had the premium account for about 7 months so no idea why its not working suddenly

[Christoffer]

Hello and welcome to the community!

I seems like you may have created a new account, what does it say under your account profile under subscriptions?

[user-removed]

This is the same person who created the message- Now it's saying The original 'Gemmmm' is associated with another account...becoming tedious now. 

-When I logged in it said 'free' so panicking, I entered the same card details to set up premium, but later cancelled after realising i couldnt use my 'NUS' discount that i had initially used. 

[Christoffer]

I suggest you contact Spotify support using this contact form. If you get an automatic reply just reply back to speed things up.
https://www.spotify.com/about-us/contact/contact-spotify-support/

[user-removed]

I already have several times; I am student so this is becoming a concern money wise. I know the premium account is still there, I'm under some of my friends 'followers'...

[Christoffer]

Could you let me know your case number so i can escalate it for you?

[user-removed]

#01158049 Many thanks, would like it sorted asap please, it's already taken up a lot of time.

[Christoffer]

Thanks! I will escalate this 🙂

[Greg]

@user-removed - I've made sure your case is with the right team so you should get a response very soon.