Spotify Community

Sharf · ‎2018-04-15

In early January I activated a deal from Fido allowing me to have 2 years worth of Spotify Premium for 2 years FREE. But on April 1 I noticed my account lost the premium feature thinking it was an April Fool's joke I just waited till the next day, but it's the 15th and theres still no premium.

Noah · ‎2018-04-15

Hey @Sharf,

Welcome to the community!

I would recommend taking a look at the Why isn't my Premium subscription working? support article. If that doesn't help, I would suggest reaching out to Fido to make sure your subscription is still active.

Let me know if you have any questions. Happy listening 🙂

NoahSpotify Star

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Franinsaurralde · ‎2018-04-15

¡Hola! Estoy teniendo problemas con mi cuenta premium. Podrian darme una solucion?

Noah · ‎2018-04-16

Hey @Franinsaurralde,

Welcome to the community!

I would be happy to help you resolve the issue with your Premium subscription. However, the community is currently only supported in English. Please reply if you'd like help in English or you can check out the online contact form for help in Spanish.

NoahSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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