Spotify Subscription Issues?

[icedmints]

So I recently got the 30-day trial last month on the 19th. It said it was supposed to expire on October 19th. I went to the Spotify website on the 18th and I canceled it. The next day, Spotify was still playing like normal even though it was supposed to expire. Today, it is still playing like normal even after removing all payment methods.

Help?

[icedmints]

And by normal, I mean like it's playing and working like it would on Premium.

[Peter__]

What does your subscription status on your online overview say?
https://www.spotify.com/account/overview/

I have a feeling you may have been billed for Premium on the 18th meaning you have another month. Sometimes (depending on your country) payments go out a little early or late around the weekends.

[icedmints]

It says: "You are registered for Spotify Premium until 2014-11-19. After this period your account will become a Spotify Free account." Even though I removed the payment methods.

I live in the United States. How do I cancel the bill so it doesn't charge? Because when I go on the page, the "cancel my subscription" button isn't there. And also, when I click on "view my receipts" it shows that on 9/19, it was free with no charge but on 10/19, it was $9.99.

[Peter__]

Yeah it is as I suspected, you where billed on the 18th of October and have subsequently cancelled so you won't be billed on the 19th of November. 

If you wanted to cancel before the 19th of October (so not to be billed), then you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you in getting that refunded. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.