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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 355 Views
  • 0 replies
  • 6 likes
  • Security
  • 355 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438845 Views
  • 970 replies
  • 108 likes
  • Account
  • 438845 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194861 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194861 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106693 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106693 Views
  • 70 replies
  • 11 likes

Spotify in Taiwan as a foreigner - payment options?

Hello, I am a German currently living in Taiwan. I don't have a Taiwanese credit card. How can I upgrade to a Premium account?

  • Casual Listener
  • Hello,   I am a German currently living in Taiwan. I don't have a Taiwanese credit card. How can I upgrade to a Premium account?
  • Peter__
  • Community Legend
  • 830 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 830 Views
  • 3 replies
  • 0 likes

Solved!! Spotify linked to a wrong facebook account

hi, I have spotify Premium, and it is linked to a wrong facebook account (my sister's), I erased this facebook link through the desktop application for windows, but It still showing my sister's picture and name, I hated this, I want to erase all this...

  • Casual Listener
  • hi, I have spotify Premium, and it is linked to a wrong facebook account (my sister's), I erased this facebook link through the desktop application for windows, but It still showing my sister's pictu...
  • kokram
  • Casual Listener
  • 373 Views
  • 4 replies
  • 0 likes
  • Account
  • 373 Views
  • 4 replies
  • 0 likes

Paying for premium but CAN NOT use it

Hi, I have a big problem, I need help to solve!!!I've deleted my facebook account for 4 months ago, and after that I couldn't log on to my spotify!I had a premium profile, which I STILL pay for every month, even though I can not use it!Now I've creat...

  • Newbie
  • Hi, I have a big problem, I need help to solve!!! I've deleted my facebook account for 4 months ago, and after that I couldn't log on to my spotify! I had a premium profile, which I STILL pay for...
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Login
  • 237 Views
  • 1 replies
  • 0 likes

Why i have been charged?

I dont have the premium. I dont see any subricptions on my page? 9.99e charged by spotify every month? WHAT I HAVE TO DO?

  • Newbie
  • I dont have the premium. I dont see any subricptions on my page? 9.99e charged by spotify every month? WHAT I HAVE TO DO? 
  • BadCustService
  • Regular
  • 695 Views
  • 16 replies
  • 1 likes
  • 695 Views
  • 16 replies
  • 1 likes

Solved!! I am not having Premium features on my Account

Hi Spotify team, as the tilte says i am not having any premium features on my account. the payment was transfered from my bankaccount on the 10th of October. i have used the contact form twice now, but still no change to premium, i am very disappoint...

  • Casual Listener
  • Hi Spotify team, as the tilte says i am not having any premium features on my account. the payment was transfered from my bankaccount on the 10th of October. i have used the contact form twice ...
  • k3vone
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 279 Views
  • 4 replies
  • 0 likes

Multiple accounts created under the same Facebook(?!)

HiI have tried to find a thread about this but it seems like I can't find a proper one.My problem is as follows:The account I use and have Premium on (this one) is messed up. It has somehow created multiple accounts (with different numbers as usernam...

  • Casual Listener
  • Hi I have tried to find a thread about this but it seems like I can't find a proper one. My problem is as follows: The account I use and have Premium on (this one) is messed up. It has someh...
  • Peter__
  • Community Legend
  • 798 Views
  • 8 replies
  • 0 likes
  • 798 Views
  • 8 replies
  • 0 likes

Can not use Telekom subscription

Then trying to add the Telekom subscription to my regular premium subscription account i get the following error: Es ist ein Fehler aufgetreten Leider konnte Ihre Anfrage nicht bearbeitet werden. Sie haben einen Spotify-Account ausgewählt zu dem bere...

  • Regular
  • Then trying to add the Telekom subscription to my regular premium subscription account i get the following error:   Es ist ein Fehler aufgetreten Leider konnte Ihre Anfrage nicht bea...
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

cannot run spotify .exe

i have tried downloading and running spotify many times and am very frustrated! every time i click run i get a message "spotify has encountered a problem and needs to shut dow. we are sorry for the inconveneience" i recently signed up for premium fre...

  • Casual Listener
  • i have tried downloading and running spotify many times and am very frustrated! every time i click run i get a message "spotify has encountered a problem and needs to shut dow. we are sorry for the...
  • Peter__
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Double payment

It seems Ive been paying for my subscription twice since october 2013. One acount is with the username Im using now and one is with facebook. Both have the same email address linked to them.<br><br>My ärende is 01992551 Please ask them to speed up my...

  • Visitor
  • It seems Ive been paying for my subscription twice since october 2013. One acount is with the username Im using now and one is with facebook. Both have the same email address linked to them.&lt;b...
  • Amarro
  • Community Legend
  • 177 Views
  • 2 replies
  • 0 likes
  • Account
  • 177 Views
  • 2 replies
  • 0 likes

Solved!! Trouble Processing Payment for Free Trial?

I tried to do the 30 free trial of premium for Spoitfy and I went through everything and it says it can't process my order? I've been trying to figure this problem out for a week and have sent an e-mail but I have not recived any answer. Is there any...

  • Casual Listener
  • I tried to do the 30 free trial of premium for Spoitfy and I went through everything and it says it can't process my order? I've been trying to figure this problem out for a week and have sent an e-m...
  • Peter__
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Solved!! Offline devices not recognized

Hi all, I am using Spotify on both an Android PC and an Android tablet, but somehow they don't show up in the offline devices page on my online account. Anyone knows a fix for this? Also, saving or downloading songs (offline mode) doesn't work on my ...

  • Casual Listener
  • Hi all,   I am using Spotify on both an Android PC and an Android tablet, but somehow they don't show up in the offline devices page on my online account. Anyone knows a fix for this? &nbs...
  • Peter__
  • Community Legend
  • 2010 Views
  • 3 replies
  • 0 likes
  • Account
  • 2010 Views
  • 3 replies
  • 0 likes

Why my email is not accepted?

a) I tried to create an account to Spotify using my email in gmail. Spotify said, the email is already taken. That´s not possible, because I havent used this email for Spotify So.. b) I created another email just for Spotify purpose, and when I try t...

  • Newbie
  • a) I tried to create an account to Spotify using my email in gmail. Spotify said, the email is already taken. That´s not possible, because I havent used this email for Spotify So..   b) I cr...
  • Peter__
  • Community Legend
  • 7367 Views
  • 2 replies
  • 0 likes
  • 7367 Views
  • 2 replies
  • 0 likes

Getting charged for free account??

I have a free account, never entered any payment info, but this morning I saw a 9.99 charge to my credit card? How is this possible?

  • Casual Listener
  • I have a free account,  never entered any payment info,  but this morning I saw a 9.99 charge to my credit card?  How is this possible?
  • Peter__
  • Community Legend
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Unable to purchase premium after credit card expired [cant add new method]

I have the same problem as subsriber below. He manage to upgrade and add new payment method, but in the thread it doesnt say how to do it?? Please help!!

  • Newbie
  • I have the same problem as subsriber below. He manage to upgrade and add new payment method, but in the thread it doesnt say how to do it?? Please help!!
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Keeps using the wrong facebook account

Hi there, My spotify login keeps using my partners facebook account, even when i logged out and in several times as suggested in your FAQs. In fact now his profile is visible but it says its not even connected to facebook, so there seems to be no way...

  • Newbie
  • Hi there,   My spotify login keeps using my partners facebook account, even when i logged out and in several times as suggested in your FAQs. In fact now his profile is visible but it says...
  • Peter__
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

my spotify dont work

hey! i have a problem with spotify on my computer, its windows 7. i cant search for music when i open spotify it starts on the browse, but all i see is a white screen. what is the problem?

  • Newbie
  • hey! i have a problem with spotify on my computer, its windows 7.    i cant search for music when i open spotify it starts on the browse, but all i see is a white screen.  &nbs...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Starred playlist greyed out

Hi, I have same sort if problem as everyone else here. My starred playlist on my iPhone is mostly greyed out apart from a few tracks and whatever I try, they just won't download to play in offline mode. I'll be grateful if you can relink them for me.

  • Casual Listener
  • Hi, I have same sort if problem as everyone else here. My starred playlist on my iPhone is mostly greyed out apart from a few tracks and whatever I try, they just won't download to play in offline mo...
  • Peter__
  • Community Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • Premium
  • 274 Views
  • 3 replies
  • 0 likes

I am ment to get the spotify free for 6 montths

What can I do to make it work again, I have had it for 3 weeks as I got a new phone and I was supposed to get it for free for 6 months but it now says I have to pay when I should have to

  • Newbie
  • What can I do to make it work again, I have had it for 3 weeks as I got a new phone and I was supposed to get it for free for 6 months but it now says I have to pay when I should have to
  • Peter__
  • Community Legend
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Solved!! spotify disappearing?

spotify disappearing? when i log-in it loads up, but when I move mouse it disapears. Help Me!

  • Music Fan
  • spotify disappearing?   when i log-in it loads up, but when I move mouse it disapears.   Help Me!
  • Peter__
  • Community Legend
  • 3659 Views
  • 4 replies
  • 0 likes
  • 3659 Views
  • 4 replies
  • 0 likes

Renew spotify premium with unidays student discount

HIi! Can anyone help? I'm trying to renew my subscription with the Unidays discount but it's saying this feature is currently unavailable? Anyone know why?

  • Newbie
  • HIi! Can anyone help? I'm trying to renew my subscription with the Unidays discount but it's saying this feature is currently unavailable? Anyone know why?
  • Peter__
  • Community Legend
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes