Spotify account compromised

[riazamr]

My Spotify account was hacked on Jan 14 and the linked email id was changed. The subscription was changed from a Premium to a Family and base country was changed from US and France.

Luckily, I was able a pull out an old Spotify email from my inbox that helped me reset my password and then change my account's email address.

Is my account compromised? Need immediate help!

[KatesHere]

Hey there @riazamr, welcome to the community!

It sounds this way 😞 If you were able to get access back into it, make sure to change your password to a more secure one.

Some additional things you can do is to go to your Account page, and click to sign out of all devices. If you are a Premium subscriber, you can also remove all offline devices that aren't yours.

Good luck! 🙂

K

[riazamr]

Hey @kateshere, that did not help me solve the problem. I had to contact Spotify tech support to reset my account and remove all payment details. This step helped to reset my Spotify account preferences and subscription. I had to start from scratch, but luckily my Playlists were intact.

Thanks for the reply, though.  

[KatesHere]

Hey there!

Glad your issue got resolved, even if my suggestion didn't help 🙂

Feel free to post back in the community if you have more questions!

Happy Spotify-ing,
K