Spotify changes my playlist without my consent

[danielbowley-uy]

Plan

Premium

Country

Uruguay

Device

Samsung S9

Operating System

Android

My Question or Issue

Sopify changes my playlist without my consent, I have this problem in my phone and also in my desktop (Windows). It´sd doing this very often, imposible to listen music. In "Recently played" are shown all the artists that "appear" and start playing. It also shows me devices I don´t recognize (Web Player Firefox). Please I need a solution!

[Emilia_8]

Hello @danielbowley-uy, 

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account, first reset the password:

1. Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
2. Go to your accoun page and click SIGN OUT EVERYWHERE.

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 

If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!