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Account Logged in in other countries without my permission

Solved!

Account Logged in in other countries without my permission

Plan

Premium

Country

Egypt

My Question or Issue

Hello, i've something i wanna ask.
today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!!
is Spotify site Security is a JOKE!
if it is then tell me to not renew the subscription to premium on it's date!!!
it's my first month on using spotify premium and this happens!!!!
idk why a big community such as spotify doesn't have 2nd step verification
  

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Reply

Accepted Solutions
Marked as solution

Hello @Ahmed_Elrayes

 

Thank you for reaching out here in the Community!

 

I'm sorry to hear that. 
If you see suspicious activity on your Spotify account, first reset the password:

  1. Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your accoun page and click SIGN OUT EVERYWHERE.


It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps!

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Hi @Ahmed_Elrayes

 

Thanks for getting back to me!


Please, check this Idea.

If that's something you're interested in, make sure to add your +VOTE there and subscribe to the topic. That way you'll be notified with all the future updates on that case. 

 

More information about how the Spotify Idea Exchange works can be found here.

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

6 Replies
Marked as solution

Hello @Ahmed_Elrayes

 

Thank you for reaching out here in the Community!

 

I'm sorry to hear that. 
If you see suspicious activity on your Spotify account, first reset the password:

  1. Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your accoun page and click SIGN OUT EVERYWHERE.


It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps!

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

checked all of those already.
done all the steps already earlier..
but i wish the devs add 2nd step verification !!
cuz like this i won't renew the premium subscription !!!
lots of ppl will be like me aswell when they feel unsafe!

if u search over the internet u will fins tons and tons of ppl sharing what they call "Cracked Spotify Accounts" which means that there is a huge gap in ur security.

Marked as solution

Hi @Ahmed_Elrayes

 

Thanks for getting back to me!


Please, check this Idea.

If that's something you're interested in, make sure to add your +VOTE there and subscribe to the topic. That way you'll be notified with all the future updates on that case. 

 

More information about how the Spotify Idea Exchange works can be found here.

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

alright, done that now. 
but as i see in this topic, it was confirmed as being under consideration since 
2018-10-18
it's like **bleep** all this time and they haven't thought of doing it.

anyways thanks a lot for ur quick replies!

No problem @Ahmed_Elrayes!

I hope this function will be added soon. 

 

Have a great day 🙂

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

hope so, thanks 🙂

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