Spotify gifted problem

[eastfallseyes]

My sister paid and signed up my email and cell phone number forSpotify premium for a holiday gift and Spotify still has me as basic. Where is the disconnect?????

[AndyJoel]

Hi @eastfallseyes!

Welcome to the Spotify Community. There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.

• If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!