Spotify is not working

[pafablofo]

Hi, I am having problems with Spotify in my computer. I can log in, and see all my playlists, but i cannot listen any song (when i try to listen one, a blue message say that it is not possible to listen it). I also cannot search for any artist, song or album (when i try to, a message appears saying that there is a problem and try again). I have tried to reinstall the program, but it didn't work. I would appreciate any help. Thanks 

[crematedman · Accepted solution]

@pafablofo hey there,

here are some useful troubleshooting steps that resolve most playback issues:

• first i'd suggest you uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• i would suggest a fresh re-install of flash which you can do here.
• check your firewall settings to see if spotify is blocked - turning off your antivirus briefly can isolate that issue.
• try listening on a different device to see if the same problem occurs.

let me know if that helps!

[crematedman]

@pafablofo glad those steps helped! can you confirm which one resolved your issue? ^_^