Spotify keeps sending me emails

[grotejoost]

Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!

[Liam]

I don't think there is a way to turn this off...

I know I get them, although I rarely get them.

Anyways, I cannot see you picture yet. Will have to wait for someone to approve it.

[David]

Grotejoost - It seemed that you had two accounts. I've deleted one of them, and these messages shouldn't come your way now.

[grotejoost]

Thanks very much! i hope this helps!

[bvinkestijn]

Hi, I've got the same problem, keep getting those annoying emails: blablabla added a track to the playlist (I really don't care!)

Please help me with this!

Thank you in advance and regards,

Bastiaan

Here's a screener

[Cyrax]

The same thing happens to me. I cannot seem to stop it. What can I do?

[grotejoost]

I don't know what David did for me, but it worked for me. I did have to reconnect my facebook to spotify, but other than that I do not recieve any emails anymore. Maybe you should also check if you do not have 2 accounts by accident?

[David]

bvinkestijn & Cyrax - Just checked both of your accounts and it seems to had two each. I've deleted them now, and you should be email free.

[Cyrax]

Thank you!

[bvinkestijn]

Thank you so much!!!

[meahtenoha]

If anyone is experiencing this issue, you'll just need to remove that extra account.

I've posted some step-by-step instructions for you here. 

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unsubscribe-from-emails/m-p/172260#...

[Nalu]

I do not seem to have a duplicated account and still I get those emails with everything turned off. 

Even "funnier", today I got an email from someone which I'm not connected via Spotify or Facebook. This is getting more annoying by the day.

[meahtenoha]

Hi there - Now you can deactive all emails with just one click.  Richard has posted an update regarding this issue right here:

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unwanted-email/m-p/185074#M24471

[as9045]

I'm trying to check "Never" for all of the email notifications, but every time I hit Save, it doesn't save.  It reverts back to what it was.  I don't want to receive any emails.  I don't care about other people's playlists or what they're doing.  Can you please stop them from being sent?  Thanks..

[Peter__ · Accepted solution]

---

@as9045 wrote:

I'm trying to check "Never" for all of the email notifications, but every time I hit Save, it doesn't save.  It reverts back to what it was.  I don't want to receive any emails.  I don't care about other people's playlists or what they're doing.  Can you please stop them from being sent?  Thanks..

---

Hey! Welcome to the community 🙂

Have you tried using a different browser? It sounds like something is going wrong submitting the form.

Peter

[as9045]

I logged on using a different browser and everything was checked Never already, which is good, but it's odd that it didn't look like it worked in a different browser.  I suppose it just worked itself out.  Thanks anyways.

[hēnk]

I tried a different browser, and it lost my address, sex and birthday information. So I re-entered the required fields and it gave me this error:

 

Notice the radio buttons appear to be correct, but when I reload the profile I'm back to square one. Still unable to change them except for daily subscriber mail (instead of immediately).

The message is quite literally: "An unprocessed error has occurred".

EDIT: image

[zoolander84]

I have the exact same problem with the email settings. When I try to change the settings to "never" it just doesn't save. In fact, when the form is submitted I'm redirected to a blank web page i.e. something went wrong. I have to manually edit the address in the browser to go back to my profile settings page only to discover that no changes to the email policy were made.

I have tried on multiple web browsers with the same result on all of them. The "deactivate" link that is mentioned above does the exact same thing - redirects the browser to a blank web page and changes absolutely no settings at all.

I'm getting really tired of getting several emails every day when some distant acquaintance on Facebook happens to add a song in some "Best of 90's Eurotechno" playlist of theirs.

This is as obvious as a bug gets. Please fix it!

[SoyViggi]

It happens the same to me!

The weird thing is that emails go to the email address where I have my facebook account. 

I don't receive any email in the email I have registered on my Spotify profile.

Help me please this is realllyyyy annoying 😕  

[Sam · Accepted solution]

SoyViggi - Sounds like you have an account linked to your Facebook address as well as your original one. If you could head here... www.spotify.com/account/profile/

Then log in with your Facebook details. You'll be able to disable all notification here.