Spotify logging me out

[pingcharlie]

Plan

Premium

Country

 USA

Device

Windows 10, Samsung Galaxy 8+

Operating System

Android Pie, Windows 10, 

My Question or Issue

 Since about last week or so my Windows and Android Spotify clients seem to  keep logging me out and asking me to log back in everytime.  I used to be able to save my credentials and have my devices "remember me".  Am I the only one with this problem?

Thanks

[Billy-J]

Hey @pingcharlie, and welcome to the community.

Hope you're doing great! 

Is this happening in the app or the web player? Also, can you send me a screenshot, if any error messages are being shown (make sure to hide sensitive info when posting to the community)?

Let me know how this goes 🙂 

[pingcharlie]

It happens on both the Windows App and my Android App.

For instance, I just sat in front of my PC and see I was logged out as I see the Windows app login screen with a red box that says:

[cid:38e4c05c-642c-47d5-bf29-d3727b721926]

Thank you

[Billy-J]

Hey, again @pingcharlie.

Thanks for that info!

Could you try a clean reinstall of both apps to see if the same issue happens? 

If that doesn't help, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂