Spotify subscription

jonteePersson96 · 2015-04-16

I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now.

What do I do?

Thanks for helping

Jonathan

MattSuda · 2015-04-16

Read this:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

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Help others find this answer and click "Accept as Solution".

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jonteePersson96 · 2015-04-16

Okay thanks,

is it possible to move a spotify subscription from one account to the other?

Because I found it that the premium is on my other account ( which I don't use anymore).

atom1989 · 2015-04-16

Please contact customer support.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

If my post helped you to fix your problem, please press "Accept as Solution" button.

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