Spotify support response time??

[Aldur]

Hello,

I'm having an issue in which my premium account has all of a sudden become a free account and now all of my playlists are gone when I log in.  I've opened a support case with spotify (01871320) over 2 days ago, almost 3 days now, and I've yet to hear anything back from spotify... Spotify had no problem changing my credit card for another month of premium, but they sure can't get back with me in a reasonable amount of time when I can't use my premium account.

Does anybody know of another way to contact Spotify help, maybe get my case looked at?  I work from home and I listen to spotify every day. So this wait is frustrating to say the least...

Thanks,

Zach

[user-removed]

I've been waiting for a few days as well. Sent a couple emails and I've heard nothing from them. Too bad they don't have an option to live chat with someone.

[Aldur]

No live chat, no phone number, only email... Tell me about it.  I've never seen such horrible options for customer support.  At this point I wonder if they are going to just keep charging my credit card and I'll have to open a dispute with my credit card company.  When I log into my account, I don't even have the option to cancel my premium subscription...

And I love it how if you call the number that is shown on your statement for the spotify charge, you get an automated recording that tells you to come to the forums, or send them an email... Great customer service guys!....SMH

[Peter__]

@Aldur - I'm escalating that case number to make sure it is in the queue now.

@user-removed - Have you got your 8-digit case number to hand?

[Aldur]

Thanks Peter, I appreciate the help. 🙂

[user-removed]

Hi thanks<

01872596

Jim

[Peter__]

Raised that one too. 🙂

[Aldur]

Still no response and it's been 4 days now.  Glad I'm paying for a service that I can't use.  If this was any other company I would be on the phone with a live person days ago.  SMH...

[Peter__]

Got confirmation both of these are in the correct hands, unfortunately it's just a waiting game from here.

[Aldur]

I sent a tweet to @Spotifycares and got a pretty quick response.  My case has been resolved now.  I would recommend you do the same.