Spotify thinks I'm abroad!

[rgdavies]

I created a spotify account whilst on holiday in Spain but now I'm back in the uk it won't let me log in as it says I can can only use it for 14 days abroad. How do I change my home country please?

[Peter__ · Accepted solution]

You should just need to change your country on your online profile:

https://www.spotify.com/account/profile/

[rgdavies]

Thanks Peter, sorted it straight away!

[KaonashiSan]

Looks like the only option to change country is to pay the premium, is that right ?  Don't really want to have to pay if the only issue is being created since I created the account while on holiday.

Thanks

[Peter__]

You do not need to pay for premium to change your country to be correct. Try the steps here:

https://support.spotify.com/uk/learn-more/faq/#!/article/How-can-I-change-my-country-setting

[JFCeron]

I have a similar issue. I just returned to Colombia from a two month long trip to Germany. I used Spotify the whole time there. I have already changed the country in my profile to Colombia, however I get this message upon trying to log in: 

"Your country does not match the one set in your profile. To continue use, update your profile or upgrade your account (...) "

The country in my profile is already set to Colombia. I am not traveling, I live here. What options do I have? What may be wrong?

[user-removed]

The best thing to do would be to contact support about this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated email directing you to the community boards go ahead and reply back anyway even if it is from a noreply, and a customer rep should get with soon.

[thewaver]

I have the same issue.

And when I try to switch my country from UK to Estonia from my profile it reverts it back to UK.

I've been living in Estonia for 6 years now.

[MyNameIsJeff]

Hey guys I'm from Malaysia but then just as I was about to play my playlist... It said you can only use Spotify for 14 days abroad...
I haven't even visited anywhere besides Malaysia.

[MattSuda]

@MyNameIsJeff

Read this on how to contact support for help changing the country:
https://community.spotify.com/t5/Ongoing-Issues/Unable-to-change-country-settings-as-a-free-user/idi...

[tori_daborn]

im having a similar problem with the same message popping up however i did not leave my country nor did i leave my province. i cannot even log into my account so how would i fix this?

[KarBB]

Hi, 

Spotify thinks I am abroad, even I have not traveled in past 6 month, and got it Spotify only 7days. I have tried to change the country, to see what will happen but on the list is only UK.

Also, I am trying to pay for a Premium, but it does not goes through. Why is that?

[Mess12]

When I change the country to Canada the networks are all still US..I need rogers