Help Wizard

Step 1


Strange songs

Strange songs




My Question or Issue

There are some odd playlists in my library.

The problem here is that I don't play those songs/albums/playlists so maybe someone else is using my account.

Time ago I changed my password but seems to continue after this, any ideas? 

3 Replies

Hey @g50kniy-9_eao, welcome to the Community.


Hope you are having a great day!

That doesn't sound good. I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take. Please try to sign out everywhere as well and see how it goes.




I've already tried that 

Please contact support, fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

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