Student Account

[najicles]

I have created a new Unidays account becomes of a change of Institution.  I realise now I could have re-verified my old one but its too late now.  How can I link my Spotify account to my new Unidays.  I have cancelled my Spotify subscription, reverted to the free account, but now when I try and get the student offer it tells me "Oops! Something went wrong, please try again." when I click on redeem offer.  I get the same error when trying to do it from my phone through Unidays or through Spotify on the PC.

[shaneyx]

I am getting the same error message I cannot redeem the student discount through uni days 😞 

[kujebitch]

same Error here!

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@najicles wrote:

I have created a new Unidays account becomes of a change of Institution.  I realise now I could have re-verified my old one but its too late now.  How can I link my Spotify account to my new Unidays.  I have cancelled my Spotify subscription, reverted to the free account, but now when I try and get the student offer it tells me "Oops! Something went wrong, please try again." when I click on redeem offer.  I get the same error when trying to do it from my phone through Unidays or through Spotify on the PC.

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[zar_roc]

I have the same problem... Would like to get premium but its says "Hoppla da ist etwas shief gelaufen, versuche es nochmal!" which is equals to "Oops,(...)". 

[osornios]

@shaneyx@najicles@zar_roc@kujebitch

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

[zar_roc]

Hi, I already did two days ago, but Im looking forward to their answer:)