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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9012 Views
  • 1 replies
  • 9 likes
  • Security
  • 9012 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481581 Views
  • 979 replies
  • 111 likes
  • Account
  • 481581 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210835 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210835 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120855 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120855 Views
  • 72 replies
  • 12 likes

Spotify premium and family charged

It's been more than a month since I upgraded from premium to family but I'm still being charged 5.99 for the premium service on top of the 11.99, how can I solve this.

  • Newbie
  • It's been more than a month since I upgraded from premium to family but I'm still being charged 5.99 for the premium service on top of the 11.99, how can I solve this.
  • osornios
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 302 Views
  • 3 replies
  • 0 likes

i cant get PREMIUM but have been paying it for months?!

I have been paying for premium for 4 months now but cant get premium features. My subscription says i'm on 'spotify free' but i have been paying the fee monthly. Ive tried everything spotify suggests over and over to no avail! Im running out of patie...

  • Casual Listener
  • I have been paying for premium for 4 months now but cant get premium features. My subscription says i'm on 'spotify free' but i have been paying the fee monthly. Ive tried everything spotify suggests...
  • pipvessey
  • Casual Listener
  • 321 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 321 Views
  • 4 replies
  • 0 likes

Solved!! Can't login with Facebook

I was just kicked off my premium account and can't login... I've tired everything but nothing is working... Help

  • Newbie
  • I was just kicked off my premium account and can't login... I've tired everything but nothing is working... Help 😞
  • osornios
  • Spotify Star
  • 1417 Views
  • 14 replies
  • 0 likes
  • Login
    Premium
  • 1417 Views
  • 14 replies
  • 0 likes

Rogers paid for 2 years

I have an exsisting account with Spotify but I've recently updated my wireless plan and they've given me 2 years paid Spotify. What is the best way to change this over? Will I lose my exsisting account with Spotify? Thx

  • Newbie
  • I have an exsisting account with Spotify but I've recently updated my wireless plan and they've given me 2 years paid Spotify. What is the best way to change this over? Will I lose my exsisting accou...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium

I attempted to restart my spotify student membership yesterday, and my account is still showing "free." My credit card shows that it was hit for $5.34 by spotify, however my membership is still not activated. I've tried every recommended step (loggin...

  • Casual Listener
  • I attempted to restart my spotify student membership yesterday, and my account is still showing "free." My credit card shows that it was hit for $5.34 by spotify, however my membership is still not a...
  • Maxim
  • Spotify Star
  • 375 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 375 Views
  • 3 replies
  • 0 likes

Help!

Every time I try to set my albums to available offline I'm getting a message saying unlock premium for $13.99

  • Newbie
  • Every time I try to set my albums to available offline I'm getting a message saying unlock premium for $13.99
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Lost spotify giftcard

Hi, I managed to either lose my giftcard, or I didn't get it back from the cashier. My question is.. Is there any way to activate my giftcard with only a reciept from the store? I was told that spotify was able to deactivate my card, so is there any ...

  • Casual Listener
  • Hi,   I managed to either lose my giftcard, or I didn't get it back from the cashier. My question is.. Is there any way to activate my giftcard with only a reciept from the store? I was told t...
  • KatesHere
  • Community Legend
  • 320 Views
  • 4 replies
  • 0 likes
  • Premium
  • 320 Views
  • 4 replies
  • 0 likes

Solved!! Subscription cancelled

Hi, I canceled Premium on April 27th and i sent feedback as to why i was cancelling, but I just recently got a receipt from paypay that I've paid for another month of premium. Can someone please review this and advise? Thanks so much,Katie

  • Casual Listener
  • Hi,   I canceled Premium on April 27th and i sent feedback as to why i was cancelling, but I just recently got a receipt from paypay that I've paid for another month of premium.   Can&n...
  • saukikwnan
  • Casual Listener
  • 443 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 443 Views
  • 4 replies
  • 0 likes

Rogers/Spotify: activation not established

Hello, I am a new Rogers Wireless client and have already had Spotify for years. I connect to it through my Facebook login. So I have 2 years free of Spotify with my new Rogers plan. When I attempt to activate Spotify on myrogers account, it asks me ...

  • Newbie
  • Hello, I am a new Rogers Wireless client and have already had Spotify for years. I connect to it through my Facebook login. So I have 2 years free of Spotify with my new Rogers plan. When I attempt t...
  • KatesHere
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Need to pay with visa or mastercard gift card (not Spotify gift card)

Too much to get into here, but bottom line is I am in the US need to pay with visa or mastercard gift cards. I want to do family plan, and Spotify cards (for some evil reason) can't be used to pay for a SPOTIFY family plan. Now, I've done this before...

  • Newbie
  • Too much to get into here, but bottom line is  I am in the US need to pay with visa or mastercard gift cards.  I want to do family plan, and Spotify cards (for some evil reason) can't be us...
  • Steph_B
  • Roadie
  • 1390 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1390 Views
  • 1 replies
  • 0 likes

Wrong name when connecting Facebook account

On my Facebook account, I have my name listed in two languages.But when I connect to Spotify, it doesn't display my English name, and I haven't found any way to change this.I tried to disconnect my Facebook account to see if this would help, but noth...

  • Visitor
  • On my Facebook account, I have my name listed in two languages. But when I connect to Spotify, it doesn't display my English name, and I haven't found any way to change this. I tried to disconnect ...
  • Steph_B
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 170 Views
  • 1 replies
  • 0 likes

Had to change my country and now my premium stopped working as it logged me out

I moved to turkey was using premium all fine until 1 day went to listen to music and I was signed up. Had a look what the problem was then I had to change my country and now I'm on free.What had happened?Thanks in advance:)

  • Newbie
  • I moved to turkey was using premium all fine until 1 day went to listen to music and I was signed up. Had a look what the problem was then I had to change my country and now I'm on free. What had ha...
  • Steph_B
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
  • 156 Views
  • 1 replies
  • 0 likes

No Notification Emails

I used to receive emails every Friday from Spotify advising which artists I was following had new music up on Spotify. Seems to have completely stopped working as there has been a ton of new music being released from artists I follow but no email not...

  • Casual Listener
  • I used to receive emails every Friday from Spotify advising which artists I was following had new music up on Spotify. Seems to have completely stopped working as there has been a ton of new music be...
  • EilerWessel
  • Community Legend
  • 365 Views
  • 4 replies
  • 0 likes
  • Account
  • 365 Views
  • 4 replies
  • 0 likes

Newly added Family Members cannot follow Artists

Hello, I have recently added my 3 family members to my subscription under the Family Plan. They can find, play, skip, etc. all music. However, they are all unable to permanently follow artists. When they follow artists and then close/re-open Spotify,...

  • Casual Listener
  • Hello, I have recently added my 3 family members to my subscription under the Family Plan.  They can find, play, skip, etc. all music.  However, they are all unable to permanently follow ar...
  • ChrisWolfe
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Email, date of birth are wrong and can't find friends from facebook.

Hi, The profile information on my Spotify is not right, this has been so for a while now. I thought it would update but it never has. Also, i can't find my facebook friends. It says I have no facebook friends who use spotify, which isn't right. I hav...

  • Newbie
  • Hi,   The profile information on my Spotify is not right, this has been so for a while now. I thought it would update but it never has. Also, i can't find my facebook friends. It says I have n...
  • Steph_B
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked ' please help

Hi, my account was changed the email address by someone.I can login by Facebook but I can't change the password or email. Please help, I need reset to my true email and a new password.Heeeeelp!!!

  • Visitor
  • Hi, my account was changed the email address by someone. I can login by Facebook but I can't change the password or email. Please help, I need reset to my true email and a new password. Heeeeelp!...
  • user-removed
  • Not applicable
  • 2422 Views
  • 7 replies
  • 0 likes
  • Account
  • 2422 Views
  • 7 replies
  • 0 likes

Discover and Playlists from other countries?

Hello! I live in Argentina and have a premum account. No matter if i never listen to latin american music, allways in Discover or recommended playlists have Latin stuff. Can i have my account and catalog from Argentina but change the settings in some...

  • Newbie
  • Hello! I live in Argentina and have a premum account. No matter if i never listen to latin american music, allways in Discover or recommended playlists have Latin stuff.    Can i have my ...
  • Steph_B
  • Roadie
  • 1341 Views
  • 1 replies
  • 1 likes
  • Other
    Subscription
  • 1341 Views
  • 1 replies
  • 1 likes

Charged for premium when I already Cancelled

Hi,I have just been charged the full amount of £9.99 for premium when I cancelled the subscription. Can you help me with this please as I want a refund. I no longer want to use this anymore.

  • Regular
  • Hi, I have just been charged the full amount of £9.99 for premium when I cancelled the subscription. Can you help me with this please as I want a refund. I no longer want to use this anymore.
  • P_
  • Regular
  • 425 Views
  • 7 replies
  • 0 likes
  • Premium
  • 425 Views
  • 7 replies
  • 0 likes

Cannot Connect using Facebook

I have been trying to log into my spotify account on my phone and tablet using my Facebook account, which is active and can be logged into. Spotify, however, keeps saying that my username or password are incorrect, something I know to be untrue. Beca...

  • Newbie
  • I have been trying to log into my spotify account on my phone and tablet using my Facebook account, which is active and can be logged into. Spotify, however, keeps saying that my username or password...
  • Steph_B
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

JesusRoasv

Pague un mes de spotify pero decía que me darían 60 días gratis y no me los dieron!

  • Newbie
  • Pague un mes de spotify pero decía que me darían 60 días gratis y no me los dieron!
  • Steph_B
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes