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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4587 Views
  • 1 replies
  • 9 likes
  • Security
  • 4587 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465045 Views
  • 976 replies
  • 111 likes
  • Account
  • 465045 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205604 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205604 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113220 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113220 Views
  • 72 replies
  • 12 likes

Your country does not match the one set in your profile

I logged out of spotify just now to log back in to check my password as I wanted to sign in on a new phone. I am now receiving the message "Your country does not match the one set in your profile..." I am in the UK, my IP is showing as in the UK, I d...

  • Newbie
  • I logged out of spotify just now to log back in to check my password as I wanted to sign in on a new phone.   I am now receiving the message "Your country does not match the one set in your pr...
  • osornios
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 278 Views
  • 1 replies
  • 0 likes

My favorite album have been removed!!!

High Spotify,I need to listing my favorite album. "Reflexions" from Metric but isn't again available. Why did you have removed that?!

  • Casual Listener
  • High Spotify, I need to listing my favorite album. "Reflexions" from Metric but isn't again available. Why did you have removed that?!
  • osornios
  • Spotify Star
  • 490 Views
  • 2 replies
  • 0 likes
  • Premium
  • 490 Views
  • 2 replies
  • 0 likes

Upgrade to Family Account but still pay via Mobile Phone

Hi Ive had my Spotify Premium account for 4 months now, which I pay via my phone contract. I'd like to upgrade to the Family Account to add another user but still pay via my phone. Ive looked online and the app but theres nothing that allows me to do...

  • Newbie
  • Hi   Ive had my Spotify Premium account for 4 months now, which I pay via my phone contract. I'd like to upgrade to the Family Account to add another user but still pay via my phone.  &n...
  • osornios
  • Spotify Star
  • 3154 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 3154 Views
  • 1 replies
  • 1 likes

Account

My premium account is not working... I am Premium but it is working on Free, why?

  • Casual Listener
  • My premium account is not working... I am Premium but it is working on Free, why?
  • TalithaLima
  • Casual Listener
  • 281 Views
  • 4 replies
  • 0 likes
  • Premium
  • 281 Views
  • 4 replies
  • 0 likes

How do I change my subscription?

I have a Premium Subscripton. I would like to upgrade to the family plan: https://www.spotify.com/us/family/ The only option I can find under my account are to cancel my subscription. How do i change or upgrade my subscription to a family plan?

  • Casual Listener
  • I have a Premium Subscripton.  I would like to upgrade to the family plan: https://www.spotify.com/us/family/ The only option I can find under my account are to cancel my subscription. &n...
  • cheyfry
  • Newbie
  • 14617 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 14617 Views
  • 4 replies
  • 0 likes

How to get a refund

How do I get my refund from Spotify? Because they charged me for Student Premium but I still don't have access to premium features.

  • Casual Listener
  • How do I get my refund from Spotify? Because they charged me for Student Premium but I still don't have access to premium features.
  • osornios
  • Spotify Star
  • 542 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 542 Views
  • 7 replies
  • 0 likes

Solved!! Charged twice

I signed up for the spirit student discount and got curved in the process , I go in to my spotify account and it still says Free and if I want to use my student discount account it wants to charge me again.

  • Newbie
  • I signed up for the spirit student discount and got curved in the process , I go in to my spotify account and it still says Free and if I want to use my student discount account it wants to charge me...
  • fatimah18
  • Newbie
  • 583 Views
  • 7 replies
  • 0 likes
  • Account
  • 583 Views
  • 7 replies
  • 0 likes

Solved!! validate student details

Hi When I try to subscribe to student discount it says "We were unable to validate your student details. Please check your status and try again." Although I'm using my university email address.

  • Casual Listener
  • Hi   When I try to subscribe to student discount it says "We were unable to validate your student details. Please check your status and try again."   Although I'm using my university em...
  • osornios
  • Spotify Star
  • 77192 Views
  • 5 replies
  • 0 likes
  • Premium
  • 77192 Views
  • 5 replies
  • 0 likes

Can´t log in, FB account deleted

So, I deleted my Facebook account and now I can´t access my Spotify Why can´t I login with the email adress as I could in the beginning?

  • Casual Listener
  • So, I deleted my Facebook account and now I can´t access my Spotify 😞 Why can´t I login with the email adress as I could in the beginning?
  • Maxim
  • Spotify Star
  • 1344 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1344 Views
  • 5 replies
  • 0 likes

They charged me twice for a subscription that won't even let me verify!!!!

They have charged me TWICE for a Student account, that won't even let me verify that I am a student!! So, I have been charged BOTH times I tried to set it up, but still do not have Premium. I want a refund.

  • Newbie
  • They have charged me TWICE for a Student account, that won't even let me verify that I am a student!! So, I have been charged BOTH times I tried to set it up, but still do not have Premium. I want a ...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Overcharged

I was overcharged 2x by Spotify for 35.00 plus 9.99 and they don't reply to emails,fb,tweeter or instagram bull**bleep** COMPANY

  • Regular
  • I was overcharged 2x by Spotify for 35.00 plus 9.99 and they don't reply to emails,fb,tweeter or instagram bull**bleep** COMPANY
  • Kejuana2005
  • Regular
  • 905 Views
  • 12 replies
  • 0 likes
  • Premium
  • 905 Views
  • 12 replies
  • 0 likes

MyUniDays-Account bereits verknüpft.

Guten Tag, ich würde gerne meinen MyuniDays-Account mit meinem Spotify-Account verknüpfen, jedoch bekomme ich folgende Fehlermeldung: "Deine Angaben zum Studenten-Berechtigungsnachweis sind bereits mit einem anderen Spotify Konto verknüpft." Wäre es ...

  • Newbie
  • Guten Tag, ich würde gerne meinen MyuniDays-Account mit meinem Spotify-Account verknüpfen, jedoch bekomme ich folgende Fehlermeldung: "Deine Angaben zum Studenten-Berechtigungsnachweis sind bereits m...
  • Maxim
  • Spotify Star
  • 3962 Views
  • 4 replies
  • 2 likes
  • Account
  • 3962 Views
  • 4 replies
  • 2 likes

Free 30 days not working

Hi Spotify teamI am a little bit confused and I need your help!I recently signed up for 7 days free access, which expires yesterday accord to the email notification. Currently there is an offer for $0.99/month for 3 months. Why not. I was going to su...

  • Newbie
  • Hi Spotify team I am a little bit confused and I need your help! I recently signed up for 7 days free access, which expires yesterday accord to the email notification. Currently there is an off...
  • Steph_B
  • Roadie
  • 401 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 401 Views
  • 3 replies
  • 0 likes

Is my account being hacked?

I'm a premium account user. Sportify on my desktop crashed and corrupted a few days ago forcing me to reinstall. Upon opening it today, all my old playlists are gone and I become a free user instead of a premium user. Some of my account info are wron...

  • Visitor
  • I'm a premium account user. Sportify on my desktop crashed and corrupted a few days ago forcing me to reinstall. Upon opening it today, all my old playlists are gone and I become a free user instead ...
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

[WP8] Bring Spotify Free to Windows Phone

rogers gives 3 free spotify accounts but I have 4 lines. I want to move the free spotify from one line to the other but rogers is telling me that they can't do it from their end. How can I reach tech help at spotify to get the Rogers sponsored accoun...

  • Newbie
  • rogers gives 3 free spotify accounts but I have 4 lines.  I want to move the free spotify from one line to the other but rogers is telling me that they can't do it from their end.   How c...
  • gnovella16
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

NO PUEDO LOGEAR

Hola, no puedo logear ya cambie la clave dos veces y no me deja logear. Me sale codigo de error 3Por favor ayuda Gracias

  • Newbie
  • Hola, no puedo logear ya cambie la clave dos veces y no me deja logear. Me sale codigo de error 3 Por favor ayuda   Gracias
  • gnovella16
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Bestellung des Studentenrabatt von Premium geht nicht

Hallo Leute,ich wollte mir gerade Spotify-Premium für den Studentenrabatt holen und habe als Zahlungsmethode Klarna gewählt. Bei der Eingabemaske zu den persönlichen Daten habe ich alle Felder ausgefüllt, doch leider wird mir beim Bestätigen nur ange...

  • Visitor
  • Hallo Leute, ich wollte mir gerade Spotify-Premium für den Studentenrabatt holen und habe als Zahlungsmethode Klarna gewählt. Bei der Eingabemaske zu den persönlichen Daten habe ich alle Felder au...
  • Maxim
  • Spotify Star
  • 1699 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1699 Views
  • 1 replies
  • 0 likes

Refunding this month's subscription

Hello, because my headphones broke I decided I was going to cancel my subscription until next month. But I didn't know the subscription renewed on the 27th, instead of the end of the month. Since its only been one day, how do I request a refund from ...

  • Newbie
  • Hello, because my headphones broke I decided I was going to cancel my subscription until next month. But I didn't know the subscription renewed on the 27th, instead of the end of the month. Since its...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

merging accounts

Hi Spotify, I have two separate accounts, one of which was free and inactive and uses my personal email address, the other is Premium and current and uses my work email address. On the current account, I would like to replace my work email address wi...

  • Newbie
  • Hi Spotify,   I have two separate accounts, one of which was free and inactive and uses my personal email address, the other is Premium and current and uses my work email address.   On ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

payment problem

every time I try to register the card to make payment service, an error message that says:.. "your card or payment provider are having a bad day do not worry, it is not loaded any payment try again or use another method of payment. "I have already tr...

  • Newbie
  • every time I try to register the card to make payment service, an error message that says:.. "your card or payment provider are having a bad day do not worry, it is not loaded any payment try again o...
  • LordRollin
  • Community Legend
  • 209 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 3 replies
  • 0 likes