Spotify premium and family charged

[erick_chali]

It's been more than a month since I upgraded from premium to family but I'm still being charged 5.99 for the premium service on top of the 11.99, how can I solve this.

[mochtar]

Same problem. Sundely i have been downgraded to free.

[osornios]

@erick_chali

Did you get email receipts for both subscription purchases? Check the Spotify username(s) you may be paying

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account and check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

Seems like if you were paying more accounts than you're using.

[osornios]

@mochtar

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/