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Spotify premium and family charged

Spotify premium and family charged

It's been more than a month since I upgraded from premium to family but I'm still being charged 5.99 for the premium service on top of the 11.99, how can I solve this.
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3 Replies

Same problem. Sundely i have been downgraded to free.

@erick_chali

 

Did you get email receipts for both subscription purchases? Check the Spotify username(s) you may be paying

 

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account and check the status of your subscription here:

 

and also check your receipts here:
 
 
Seems like if you were paying more accounts than you're using.
osorniosSpotify Star
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@mochtar

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username

 

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login to the website to check the status of your subscription here:
 
 
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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