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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5078 Views
  • 1 replies
  • 9 likes
  • Security
  • 5078 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468981 Views
  • 977 replies
  • 111 likes
  • Account
  • 468981 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206779 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206779 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118088 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118088 Views
  • 72 replies
  • 12 likes

Changing email address

Hello,I have changed my email address associated with my Facebook account but my Spotify account is not reflecting that or allowing me to change it directly through my Spotify account. Any ideas? Thanks!

  • Newbie
  • Hello, I have changed my email address associated with my Facebook account but my Spotify account is not reflecting that or allowing me to change it directly through my Spotify account. Any ideas? ...
  • Steph_B
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Premium account not linked to facebook

Apparently I have two accounts. One is the free version, which is connected to facebook. My premium account, which is the only one I use, which has all my playlists and correct information, is not linked to facebook. The goal is to have my premium ac...

  • Regular
  • Apparently I have two accounts. One is the free version, which is connected to facebook.   My premium account, which is the only one I use, which has all my playlists and correct information, ...
  • MetalFingers
  • Regular
  • 1022 Views
  • 11 replies
  • 0 likes
  • Account
  • 1022 Views
  • 11 replies
  • 0 likes

Wont start playstation 4

Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstation but no luck.. only thing thatrs showing ven i try...

  • Newbie
  • Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstatio...
  • Steph_B
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Other
  • 243 Views
  • 1 replies
  • 0 likes

Premium gone back free

Hi! It's been a few days since my account has gone back to free when I am premium. My account says I'm premium and that it's gonna to renew itself automatically. That little message says it's going to happen today, but yesterday said that it would be...

  • Newbie
  • Hi!   It's been a few days since my account has gone back to free when I am premium. My account says I'm premium and that it's gonna to renew itself automatically. That little message says it'...
  • Steph_B
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 215 Views
  • 1 replies
  • 0 likes

Spotify-Vodafone problem

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

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  • Newbie
  • Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.
  • Steph_B
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 183 Views
  • 1 replies
  • 0 likes

Delete Account

Hello can someone please delete my Free Account?The username is daywalker1337

  • Visitor
  • Hello can someone please delete my Free Account? The username is daywalker1337
  • osornios
  • Spotify Star
  • 510 Views
  • 4 replies
  • 0 likes
  • Account
  • 510 Views
  • 4 replies
  • 0 likes

Subbscription charge ??

Hello - Spotify has suddenly started charing me for Family subscription or for 3 screens. I have not signed up for this. I originally signed up for regular premium. And now it seems i cannot go back to regular premium. Only option is to cancel the wh...

  • Newbie
  • Hello - Spotify has suddenly started charing me for Family subscription or for 3 screens.    I have not signed up for this. I originally signed up for regular premium. And now it seems i ...
  • Steph_B
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Being charged £9.99 for student premium?

I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student). I went into spotify and updated my student subscription as it said it had expired, i assume it's been a year since i signed u...

  • Newbie
  • I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student).   I went into spotify and updated my student subscription as it s...
  • mybajingoisonfi
  • Newbie
  • 24500 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 24500 Views
  • 8 replies
  • 0 likes

On free but getting charged

Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?

  • Regular
  • Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?
  • Cookie1993
  • Casual Listener
  • 1769 Views
  • 11 replies
  • 0 likes
  • Subscription
  • 1769 Views
  • 11 replies
  • 0 likes

Solved!! Login Facebook doesn't work, tried everything

I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't get any error message, so I don't know what the problem is. I...

  • Casual Listener
  •   I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't ge...
  • osornios
  • Spotify Star
  • 718 Views
  • 3 replies
  • 0 likes
  • Login
  • 718 Views
  • 3 replies
  • 0 likes

Subscription problem

I got charged for a premium account and I can't get access to it

  • Casual Listener
  • I got charged for a premium account and I can't get access to it
  • osornios
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • Premium
  • 251 Views
  • 2 replies
  • 0 likes

On free- charged out of the blue months later

Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Thanks

  • Casual Listener
  • Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Th...
  • user-removed
  • Not applicable
  • 404 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 404 Views
  • 3 replies
  • 0 likes

Payment

I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?

  • Casual Listener
  • I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?
  • osornios
  • Spotify Star
  • 402 Views
  • 4 replies
  • 0 likes
  • Premium
  • 402 Views
  • 4 replies
  • 0 likes

Solved!! profile pic

i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me

  • Casual Listener
  • i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me
  • user-removed
  • Not applicable
  • 400 Views
  • 4 replies
  • 0 likes
  • Account
  • 400 Views
  • 4 replies
  • 0 likes

Share Devices Between Family Accounts

I guess this is a feature request unless I have something simple.I would like different family accounts to be able to see all the devices available to the family without having to sign in under a different account.For example, we use a computer with ...

  • Newbie
  • I guess this is a feature request unless I have something simple. I would like different family accounts to be able to see all the devices available to the family without having to sign in under a...
  • LordRollin
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Premium
  • 334 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain.Tomorrow I will be charged for the month but I don't want to continue use it, do I have to send t...

  • Visitor
  • I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain. Tomorrow I will be charged for the month b...
  • LordRollin
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Aborted Student Sign Up

Thanks for your time! I was setting up my high school aged daughter with a student account. When I got to the college varification step, I stopped the process as I wasnt aware that the discounted student rate applied to college age students only. I d...

  • Newbie
  • Thanks for your time!   I was setting up my high school aged daughter with a student account.  When I got to the college varification step, I stopped the process as I wasnt awar...
  • LordRollin
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Payment

I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to date, have enough money, and can make online payments ...

  • Newbie
  • I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to dat...
  • LordRollin
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Logging in with facebook

I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all I do is click "log in with facebook" and it logs m...

  • Casual Listener
  • I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all...
  • agilbee
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Login
  • 230 Views
  • 2 replies
  • 0 likes

Refund in 14 days.

So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact?

  • Newbie
  • So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact? 
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 324 Views
  • 1 replies
  • 0 likes