Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
3 weeks ago
ribezaz
Spotify Star
9691 Views
3 replies
9 likes
Security

9691 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Friday
imksa
Newbie
490114 Views
981 replies
111 likes
Account

490114 Views
981 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1212849 Views
119 replies
117 likes
Account

1212849 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
122078 Views
72 replies
12 likes
Account
Login
Premium

122078 Views
72 replies
12 likes

Charged for Premium, No premium on my account

I paid 99p with PayPal to get three months on my new account. The money has came off my account, but i have no premium on any of my accounts, I have checked them all. I have went through each tip on the Spotify website, and my issue still isn't fixed...

frascurrie99
Casual Listener
I paid 99p with PayPal to get three months on my new account. The money has came off my account, but i have no premium on any of my accounts, I have checked them all. I have went through each tip on ...
2016-05-20 2:37:46 PM
2016-05-20 2:41:17 PM
frascurrie99
Casual Listener
185 Views
1 replies
0 likes
Account
Premium
Subscription

185 Views
1 replies
0 likes

Unlinking Facebook Account without Compromising Carrier Billing

I live in the Philippines and I have a mobile plan with Globe Telecom. Part of my plan is a free Premium Spotify subscription which is linked to my Facebook account. My concern is, how can I unlink my Facebook account from Spotify without compromisin...

vinceluzon
Newbie
I live in the Philippines and I have a mobile plan with Globe Telecom. Part of my plan is a free Premium Spotify subscription which is linked to my Facebook account. My concern is, how can I unlink m...
2016-05-20 2:18:55 PM
127 Views
0 replies
0 likes
Account
Login
Premium
Subscription

127 Views
0 replies
0 likes

Payment fails every month

Hi, Spotify fails to renew my subscription. It has done so the last six months (at least). I choose to update payment details, enter the same card againg, and the payment goes through. Next month, the problem returns. What is going on? Regards,Erik

erikric
Newbie
Hi, Spotify fails to renew my subscription. It has done so the last six months (at least). I choose to update payment details, enter the same card againg, and the payment goes through. Next ...
2016-05-20 1:51:40 PM
2016-05-20 1:56:59 PM
Javiermeléndez
Newbie
209 Views
1 replies
0 likes
Account
Subscription

209 Views
1 replies
0 likes

Student Discount subsequent

I subsequently want to activate the student discount on my spotify premium.Is that possible? Beacause I can't find a way to do it subsequent, it seems like I have to "order obliged to pay" get the premium with discount included which sounds like i en...

Tim1509
Newbie
I subsequently want to activate the student discount on my spotify premium. Is that possible? Beacause I can't find a way to do it subsequent, it seems like I have to "order obliged to pay" get the ...
2016-05-20 1:39:29 PM
140 Views
0 replies
0 likes
Account
Other
Premium
Subscription

140 Views
0 replies
0 likes

Practical question regarding family account

I was wondering wether my housemates would all still be able to play on all of their respected computers and phones everywhere they go, whenever they want. What I mean is: how do they know you live at the same adress? And would we still be able to pl...

G_Aardbei
Casual Listener
I was wondering wether my housemates would all still be able to play on all of their respected computers and phones everywhere they go, whenever they want. What I mean is: how do they know you live a...
2016-04-18 12:21:34 PM
2016-05-20 1:04:24 PM
KatesHere
Community Legend
212 Views
3 replies
0 likes
Account

212 Views
3 replies
0 likes

Premiem

I am paying for premium but I don't have it on my phone

user-removed
Visitor
I am paying for premium but I don't have it on my phone
2016-05-20 11:45:16 AM
2016-05-20 12:17:33 PM
Deyahpalalisan
Newbie
198 Views
2 replies
0 likes
Premium

198 Views
2 replies
0 likes

Seeing offer on mobile, but gone when you click in via mobile or try to look it up on desktop

I'm sitting here on my free plan, and got a notification in my mobile app that there was a "summer deal" with 99kr for 3 months of premium. Good deal. Clicking in to purchase, and now it's 99kr a month, nothing about the deal. Trying via desktop then...

Jacobmunch
Casual Listener
I'm sitting here on my free plan, and got a notification in my mobile app that there was a "summer deal" with 99kr for 3 months of premium. Good deal. Clicking in to purchase, and now it's 99kr a mon...
2016-05-20 10:26:24 AM
124 Views
0 replies
0 likes
Account
Free
Subscription

124 Views
0 replies
0 likes

Can't access my Spotify Premium.

Hi im from Philippines. I registered today the Spofity premium for 1 month which you can use even you are offline. But i cant access it. Whenever i click the next song, i couldn't get through with it. It only says that i have to register to spotify p...

aiaiel
Newbie
Hi im from Philippines. I registered today the Spofity premium for 1 month which you can use even you are offline. But i cant access it. Whenever i click the next song, i couldn't get through with it...
2016-05-20 10:25:16 AM
152 Views
0 replies
0 likes
Account
Premium
Unlimited

152 Views
0 replies
0 likes

Problems with premium subscription

Hi!I used to have a premium account, but I wanted to go back to a free account, so on April 2nd I cancelled my subscription. They charged me on March 31st and said I could use my Premium account until the 30th, but I stopped being able to use it on t...

ainoapr
Casual Listener
Hi! I used to have a premium account, but I wanted to go back to a free account, so on April 2nd I cancelled my subscription. They charged me on March 31st and said I could use my Premium account un...
2016-05-03 8:11:57 PM
2016-05-20 9:59:16 AM
ainoapr
Casual Listener
191 Views
2 replies
0 likes
Account
Free
Premium
Subscription

191 Views
2 replies
0 likes

Charged £29.99 by mistake.

I pay £9.99 each month for Spotify Premium but I have noticed a single transaction for £29.99 on my bank statement which has been taken by Spotify. I have checked my receipts in my Spotify account and this £29.99 is not shown. I have also not signed ...

elgdk77
Casual Listener
I pay £9.99 each month for Spotify Premium but I have noticed a single transaction for £29.99 on my bank statement which has been taken by Spotify. I have checked my receipts in my Spotify account an...
2016-05-12 1:53:51 PM
2016-05-20 9:34:18 AM
elgdk77
Casual Listener
476 Views
2 replies
0 likes
Account
Subscription

476 Views
2 replies
0 likes

Solved!! Spotify premium

Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did it accordingly all the normal procedures. Now, whe...

Mar2496
Casual Listener
Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did...
2016-05-12 12:59:17 AM
2016-05-20 9:29:24 AM
Mar2496
Casual Listener
324 Views
2 replies
0 likes
Premium

324 Views
2 replies
0 likes

SPotify withdrawing my account, with no active subscription

I get this on my VISA account today: 19. maiVISA Varekjøp Spotify P0018422E1 Reservert transaksjon 99,00 Can someone on contact me and refund my money? I canceled my sub last month, and even tough you took my money this month, i dont have premium. I ...

ztaaale90
Newbie
I get this on my VISA account today: 19. mai VISA Varekjøp Spotify P0018422E1 Reservert transaksjon 99,00 Can someone on contac...
2016-05-20 9:01:30 AM
286 Views
0 replies
1 likes
Premium

286 Views
0 replies
1 likes

Connect to a device

Hi forumHas anyone been able to connect their phone app to the app on their TV? I would like to use this feature it'd be so much easier controlling the TV app through my phone plus the hi-fis connected to the TV.Both my phone and TV are on the same W...

Brianstorm505
Newbie
Hi forum Has anyone been able to connect their phone app to the app on their TV? I would like to use this feature it'd be so much easier controlling the TV app through my phone plus the hi-fis con...
2016-05-20 8:42:47 AM
195 Views
0 replies
0 likes
Premium

195 Views
0 replies
0 likes

Problems with my 3 months

So... today I read on my spotify about 3 monthsof premium for 9 pesos, so I decided to use a card for 100 pesos in order to buy those 3 months but instead of getting 3 I only got 1 month. I was wondering what could I do about it.

user-removed
Visitor
So... today I read on my spotify about 3 monthsof premium for 9 pesos, so I decided to use a card for 100 pesos in order to buy those 3 months but instead of getting 3 I only got 1 month. I was ...
2016-05-20 7:19:13 AM
227 Views
0 replies
0 likes
Account
Premium
Subscription

227 Views
0 replies
0 likes

Wrong email

ere's what we got from you: My name is Samuel Stuart and my dad sent family premium to the wrong email. My email I use for spotify is samuelstupid@gmail.com, but he sent it to 15stuartsg1@webmail.sis.edu.hk, if I can prove I have control over 15stuar...

Samuelstupid
Newbie
ere's what we got from you: My name is Samuel Stuart and my dad sent family premium to the wrong email. My email I use for spotify is samuelstupid@gmail.com, but he sent it to 15stuartsg1@webmail.sis...
2016-05-20 5:31:53 AM
2016-05-20 6:01:55 AM
osornios
Spotify Star
307 Views
1 replies
0 likes
Premium

307 Views
1 replies
0 likes

Missing Premium, other users linked to my account

I am hoping I can finally get an answer. I am incredibly frustrated with spotify and no one will answer me on twitter. Why is there no phone number to get help??? Earlier today I was listening to music and it asked if I wanted to continue listening o...

user-removed
Visitor
I am hoping I can finally get an answer. I am incredibly frustrated with spotify and no one will answer me on twitter. Why is there no phone number to get help??? Earlier today I was listeni...
2016-05-20 4:40:12 AM
2016-05-20 5:05:14 AM
user-removed
Not applicable
252 Views
2 replies
0 likes
Account
Security
Subscription

252 Views
2 replies
0 likes

Cannot activate

Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone

markmateo0517
Newbie
Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone
2016-05-19 1:23:52 AM
2016-05-20 3:48:33 AM
kbrooksc
Community Legend
236 Views
1 replies
0 likes
Premium

236 Views
1 replies
0 likes

Facebook sign in

I'm logged into an old spotify with my Facebook that I don't use anymore. I have another account and I want to connect it to my Facebook because I'm having problems with people signing into it. I can't connect my account I use now with my Facebook be...

jonthancutlere
Newbie
I'm logged into an old spotify with my Facebook that I don't use anymore. I have another account and I want to connect it to my Facebook because I'm having problems with people signing into it. I can...
2016-05-20 3:25:21 AM
2016-05-20 3:41:02 AM
kbrooksc
Community Legend
401 Views
1 replies
0 likes
Account

401 Views
1 replies
0 likes

Subscription failure

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...this keeps coming up and my card company says there's nothing wrong so how can I subscribe with my car...

ramboforever
Casual Listener
"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...this keeps coming up and my card company says there...
2016-05-19 9:49:49 PM
2016-05-20 3:11:17 AM
ramboforever
Casual Listener
354 Views
5 replies
1 likes
Account
Premium
Subscription

354 Views
5 replies
1 likes

Playlists are gone???

I had the premium version and i had a few playlists but i had to uninstall the app because it wasnt working properly. After i logged back in i now have the free version and all my playlists are gone. Im pretty sure i only have one account but if i di...

Dirtybird604
Casual Listener
I had the premium version and i had a few playlists but i had to uninstall the app because it wasnt working properly. After i logged back in i now have the free version and all my playlists are gone....
2016-05-19 12:31:38 AM
2016-05-20 2:41:58 AM
Dirtybird604
Casual Listener
180 Views
3 replies
0 likes
Account

180 Views
3 replies
0 likes

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