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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232941 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232941 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12523 Views
  • 6 replies
  • 11 likes
  • Security
  • 12523 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526821 Views
  • 987 replies
  • 113 likes
  • Account
  • 526821 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127649 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127649 Views
  • 74 replies
  • 12 likes

3 months for 9.99 pounds ineligible to me

There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premium" under the offer, and it says "this offer is inel...

  • Newbie
  • There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premiu...
  • user-removed
  • Not applicable
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Spotify code invalid

I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunately when my sub expired a couple of weeks later, I tried to ...

  • Casual Listener
  •   I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunate...
  • user-removed
  • Not applicable
  • 894 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 894 Views
  • 8 replies
  • 0 likes

Fausse publicité

Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je suis redirigé vers le site officiel de spotify qui m'o...

  • Casual Listener
  • Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je sui...
  • osornios
  • Spotify Star
  • 219 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 219 Views
  • 2 replies
  • 0 likes

Spotify won't let me change my country

My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.

  • Newbie
  • My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.
  • ryanabutler4
  • Newbie
  • 3723 Views
  • 4 replies
  • 0 likes
  • 3723 Views
  • 4 replies
  • 0 likes

Solved!! 3 months for £9.99 - Nope!

Hi,I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged again on 22/06/16, which is incorrect. I bought the £9.99...

  • Casual Listener
  • Hi, I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged agai...
  • PlatypusPrime
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 424 Views
  • 2 replies
  • 0 likes

Student discount?

Signed up for student discount £4.99 month.First payment out £9.99 month??

  • Newbie
  • Signed up for student discount £4.99 month. First payment out £9.99 month??
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Is premium required?

When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.

  • Newbie
  • When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.
  • OviiiOne
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Being charged twice

I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said its pending to charge me in my bank account twice f...

  • Casual Listener
  • I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said ...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Are currently subscribed people able to get the 0.99 Euro subscription?

So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for the 0.99 euro subscription. So the question: If I ...

  • Newbie
  • So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for...
  • user-removed
  • Not applicable
  • 285 Views
  • 2 replies
  • 0 likes
  • Premium
  • 285 Views
  • 2 replies
  • 0 likes

Solved!! No longer qualified for promotiions after first purchase of premium?

I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because I have already had premium, I can no longer get promoti...

  • Newbie
  • I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because...
  • user-removed
  • Not applicable
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Question about cancelling Premium

If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be better to wait till the end of the month to cancel my...

  • Newbie
  • If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be be...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Suggestions and Bug Report

Hey guys, I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me? My Spotify account was created by Facebook account, and that's the problem. Whenever I would like to Set Password for ot...

  • Newbie
  • Hey guys,   I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me?   My Spotify account was created by Facebook account,...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but I still got charged?

So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and apparently I have premium again? I never submitted for premi...

  • Newbie
  • So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and appa...
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Cancel account

How can I delete the account? It seems impossible :S

  • Casual Listener
  • How can I delete the account? It seems impossible :S
  • user-removed
  • Not applicable
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
  • 268 Views
  • 3 replies
  • 0 likes

Delete Account

Hello, I would like to delete my accountMarieHelenePetrin Thanks !

  • Newbie
  • Hello, I would like to delete my account MarieHelenePetrin   Thanks !
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Spotify charged me for two different times

Alright so I tried to get the Spotify student discount but was denied and when I checked my bank app it said that it had charged me even though I didn't get any of the features. I did get Spotify premium for $9.99 but I just want my money refunds for...

  • Newbie
  • Alright so I tried to get the Spotify student discount but was denied and when I checked my bank app it said that it had charged me even though I didn't get any of the features. I did get Spotify pre...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Using Spotify without Facebook.

I would like to continue to use Spotify, I pay for premium subscription.I would like to log on using my email and password, but it keep reactivatingny Facebook account which I don't want.I do not want to create a new account. Surely Spotify can disco...

  • Newbie
  • I would like to continue to use Spotify, I pay for premium subscription. I would like to log on using my email and password, but it keep reactivatingny Facebook account which I don't want. I do n...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

still getting charged

hi i have still been getting charged on my account and havent been subscribed since 21 july 2015 and i keep getting charged every couple of months. i want my money back as this is not fair

  • Newbie
  • hi i have still been getting charged on my account and havent been subscribed since 21 july 2015 and i keep getting charged every couple of months. i want my money back as this is not fair 
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Merge accounts

I just connected up a new account not realising i already had a spotify account connect to my facebook, is there anyway to remove the facebook account so i can connect it to my premium account?

  • Newbie
  • I just connected up a new account not realising i already had a spotify account connect to my facebook, is there anyway to remove the facebook account so i can connect it to my premium account? &nbs...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Trying to buy premium

I am trying to buy premium, but the pay function in the browser won't load. What should I do?

  • Casual Listener
  • I am trying to buy premium, but the pay function in the browser won't load. What should I do?
  • user-removed
  • Not applicable
  • 337 Views
  • 4 replies
  • 0 likes
  • Premium
  • 337 Views
  • 4 replies
  • 0 likes