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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396269 Views
  • 943 replies
  • 107 likes
  • Account
  • 396269 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170439 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170439 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98829 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98829 Views
  • 68 replies
  • 10 likes

I'm being billed twice

How do I get ahold of someone from Spotify? I have tried emailing customer support and I have used the contact form and I can't get a response. I'm being charged for account and my wife's account. The problem is that I upgraded my Premuim account to ...

  • Newbie
  • How do I get ahold of someone from Spotify? I have tried emailing customer support and I have used the contact form and I can't get a response. I'm being charged for account and my wife's account. Th...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Upgrade to Family account

Hey,I changed my a Account from Premium to a family Account one and a half week ago. Why takes it until the 18 th of May that this New account takes place? Thats Pretty long..?Kind RegardsJan-Erik

  • Casual Listener
  • Hey, I changed my a Account from Premium to a family Account one and a half week ago. Why takes it until the 18 th of May that this New account takes place? Thats Pretty long..? Kind Regards Jan-E...
  • osornios
  • Spotify Star
  • 202 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 202 Views
  • 3 replies
  • 0 likes

Can´t get Access to my Account

Hey dear Community, I can´t get access to my Account ... if i try to log in with facebook i get an Error message ...i got this problem since i deleted the account from my cell phone ... If i try to log in @website i got an error too but if i reload t...

  • Casual Listener
  • Hey dear Community,   I can´t get access to my Account ... if i try to log in with facebook i get an Error message ... i got this problem since i deleted the account  from my cell phone ...
  • KatesHere
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • Account
  • 249 Views
  • 3 replies
  • 0 likes

I don't want the family subscription

Hello everybody. I had some problems with the payment for my basic subscription at 9,99 euros. Now that I'm trying to pay it to restore it, spotify just gives me the family option, that I DON'T want. What can I do to have again the 9,99 euros option?

  • Casual Listener
  • Hello everybody.   I had some problems with the payment for my basic subscription at 9,99 euros. Now that I'm trying to pay it to restore it, spotify just gives me the family option, that I DO...
  • MaryS
  • Roadie
  • 1352 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1352 Views
  • 1 replies
  • 0 likes

Tried to switch to Stupedt subscription, still got charged the full price

I tried to switch to Spotify for students (Germany) last month, but this month I was still charged the full Premium price. HOw can I change that?

  • Casual Listener
  • I tried to switch to Spotify for students (Germany) last month, but this month I was still charged the full Premium price. HOw can I change that?
  • hirtenmaina
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 2 replies
  • 0 likes

This song is not available. If you have the file on your comptuter you can import it

Whether its in the 'Your Music' category or its on the 'Main' category the "This song is not available. If you have the file on your comptuter you can import it." popup shows itself. I have used spotify for a long time and this now randomly happens. ...

  • Newbie
  • Whether its in the 'Your Music' category or its on the 'Main' category the "This song is not available. If you have the file on your comptuter you can import it." popup shows itself. I have used spot...
  • alexafener
  • Newbie
  • 2123 Views
  • 2 replies
  • 1 likes
  • Account
  • 2123 Views
  • 2 replies
  • 1 likes

Spotify Connect - Multiple Speakers/Devices

I have premium and should be able to stream offline music from three devices. In my account it says that I have no offline devices; how do I add offline devices?

  • Newbie
  • I have premium and should be able to stream offline music from three devices.  In my account it says that I have no offline devices; how do I add offline devices?
  • LordRollin
  • Community Legend
  • 1122 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1122 Views
  • 1 replies
  • 0 likes

Where did the $9.99 a month plan go?

I was kicked off my Premium subscription today, something went wrong with my payment info and so I reverted back to free this morning (unknowingly). I'm trying to resubscribe but my only options are the family plan (don't have anyone to buy in on tha...

  • Newbie
  • I was kicked off my Premium subscription today, something went wrong with my payment info and so I reverted back to free this morning (unknowingly). I'm trying to resubscribe but my only options are ...
  • kbrooksc
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

Can't get spotify premium

Hi i have tried several times to get spotify premium i have the 7 day trial but i want to buy Spotify premium. I have gone to the website and put in my paypal information and confirmed but ot takes me back to the home page without processing. I have ...

  • Newbie
  • Hi i have tried several times to get spotify premium i have the 7 day trial but i want to buy Spotify premium. I have gone to the website and put in my paypal information and confirmed but ot ta...
  • kbrooksc
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Premium
  • 448 Views
  • 1 replies
  • 0 likes

Free premium with rogers

So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free sub.She is signed in and getting premium service but...

  • Newbie
  • So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free s...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Moved countries 2 years ago. Now lost Premium status and can't use my CC details anymore.

Hi, I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I never thought of updating my Spotify account accordingly, and...

  • Newbie
  • Hi,   I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I n...
  • kbrooksc
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 127 Views
  • 1 replies
  • 0 likes

Is it possible to see new Albums of the Artists i follow in the notification box?

I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty of seeing all the new releases of followed artists ...

  • Newbie
  • I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty ...
  • LordRollin
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Other
  • 161 Views
  • 1 replies
  • 0 likes

Log In Email now dead --- cannot remember password, cannot reset

The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access the now deleted email address to change the password. I ca...

  • Newbie
  •   The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access...
  • LordRollin
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Cannot Change Country

I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me swap to the USA as my country, giving me a neveren...

  • Newbie
  • I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me...
  • LordRollin
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 125 Views
  • 1 replies
  • 0 likes

My emial is no longer associated with my account.

TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out.This problem started yesterday (April 22)I noticed I was logged out of Spotify on my (Android) mobile, but I no...

  • Newbie
  • TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out. This problem started yesterday (April 22) I noticed I was...
  • kbrooksc
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Playstation spotify - can't get the 2 month trial

I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to pay the $2 fee, it would not go through. I want to a...

  • Newbie
  • I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to p...
  • LordRollin
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 364 Views
  • 1 replies
  • 0 likes

2 accounts with same credit card

Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?

  • Newbie
  • Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?
  • LordRollin
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

being charged

I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months

  • Visitor
  • I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months
  • user-removed
  • Not applicable
  • 281 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 281 Views
  • 4 replies
  • 0 likes

Notifications not working

Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was available on Spotify. I didn't got any notification ab...

  • Casual Listener
  • Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was ava...
  • KatesHere
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • Other
  • 740 Views
  • 1 replies
  • 0 likes

can't change my country

Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?

  • Casual Listener
  • Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?    
  • plumtree98
  • Newbie
  • 933 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 933 Views
  • 3 replies
  • 0 likes