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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83675 Views

29 replies

0 likes

  • 83675 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105064 Views

10 replies

3 likes

Account
Login
  • 105064 Views
  • 10 replies
  • 3 likes

"Dieser Premium Code ist leider nicht gültig" Sollte er aber.

Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktioniert. Der Code ist auch richtig eingeben, mehrmals gec...

Casual Listener

Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktionier...

daniel_denk

Newbie

1454 Views

7 replies

0 likes

Premium
Subscription
  • 1454 Views
  • 7 replies
  • 0 likes

Facebook Login Doesn't work

I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding it again, reinstalling it on my PC and logging in wi...

Casual Listener

I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding i...

Nico

Community Legend

574 Views

4 replies

0 likes

Account
Free
Login
  • 574 Views
  • 4 replies
  • 0 likes

Bought premium for 3 months but the code doesn't work

I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?

Newbie

I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?

Mondoria

Casual Listener

389 Views

2 replies

0 likes

Premium
Subscription
  • 389 Views
  • 2 replies
  • 0 likes

Wrong Code

Hey Listeners, recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do? Thanks

Casual Listener

Hey Listeners,   recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do?   Thanks

246 Views

0 replies

0 likes

Premium
  • 246 Views
  • 0 replies
  • 0 likes

Double charged

I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the charges? I have since cancelled my subscription.

Newbie

I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the c...

275 Views

0 replies

0 likes

Account
  • 275 Views
  • 0 replies
  • 0 likes

Delete email address

Hi! Is it possible for you to delete my account for me to start again? I cant take advantage of the free Spotify from my provider because of my email address.

Newbie

Hi! Is it possible for you to delete my account for me to start again? I cant take advantage of the free Spotify from my provider because of my email address.

360 Views

0 replies

0 likes

Account
  • 360 Views
  • 0 replies
  • 0 likes

Linking Facebook to ACTIVE account.

My active account is this one: xbeautymarvelsx along with my gmail address.My Facebook has it's own account using my aol address. I have already UN-synced my facebook from the aol account, and disabled/deleted it.I then went on my active account and ...

Visitor

My active account is this one: xbeautymarvelsx along with my gmail address. My Facebook has it's own account using my aol address. I have already UN-synced my facebook from the aol account, and disa...

user-removed

Not applicable

357 Views

2 replies

0 likes

Account
Premium
  • 357 Views
  • 2 replies
  • 0 likes

All my playlists are dissapear.

All my playlists are dissapear somewhere. I can see those my in mobile, but pc software they are gone.Can someone help me?Here is couple screenshots. http://imgur.com/tl7xg7Vhttp://imgur.com/kCaBukF

Newbie

All my playlists are dissapear somewhere. I can see those my in mobile, but pc software they are gone. Can someone help me? Here is couple screenshots.   http://imgur.com/tl7xg7V http://img...

Nico

Community Legend

238 Views

1 replies

0 likes

Other
  • 238 Views
  • 1 replies
  • 0 likes

Lost premium subscription, although https://www.spotify.com/se/account/says i have premium

Hello!Today it appears as if i have lost my premium subscription On https://www.spotify.com/se/account/subscription/ it says that I have Premium and that I will be charged 99 SEK today (May 9:th) but I dont have Premium on any of my devices.I have up...

Casual Listener

Hello! Today it appears as if i have lost my premium subscription 😕 On https://www.spotify.com/se/account/subscription/ it says that I have Premium and that I will be charg...

TheGrandmother

Casual Listener

502 Views

4 replies

0 likes

Account
Premium
Subscription
  • 502 Views
  • 4 replies
  • 0 likes

Solved!! Payed premium on old e-mail, but it was suppose to go to actual account

I payed a 3 month subscription on my old e-mail, but it was supposed to go to the new account that is linked to the same facebook that I had when I signed up, now my account is still free. I haven't found any way to live chat or open a ticket to solv...

Casual Listener

I payed a 3 month subscription on my old e-mail, but it was supposed to go to the new account that is linked to the same facebook that I had when I signed up, now my account is still free.   I...

hipnos114

Casual Listener

591 Views

3 replies

0 likes

Login
Premium
  • 591 Views
  • 3 replies
  • 0 likes

Being Charged for account, that I don't have

Hi, Im being charged for a spotify premium account that I dont have. I have a receipt for spotify, that was sent to my email, so the transaction clearly went through. But on the subscription page on my account, it shows nothing. When I do the "redown...

Newbie

Hi, Im being charged for a spotify premium account that I dont have. I have a receipt for spotify, that was sent to my email, so the transaction clearly went through. But on the subscription page on ...

224 Views

0 replies

0 likes

Account
  • 224 Views
  • 0 replies
  • 0 likes

Starbucks Trial offer

Spotify Team, Okay so here's the deal, I was just sent an link from the good folks at Starbucks Coffee for a 3 month free premium subscription to your service, I followed the signing up process entered my info but when I clicked done it said I signed...

Newbie

Spotify Team,                        Okay so here's the deal, I was just sent an link ...

252 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 252 Views
  • 0 replies
  • 0 likes

Retry payment on same card

Hi, I got a message that a payment was denied. It was due to timing and miscalculation when moving funds around in my bank. The funds are there as of a few days ago, which means the payment will go through this time. However, I'm showing that there w...

Regular

Hi,   I got a message that a payment was denied. It was due to timing and miscalculation when moving funds around in my bank. The funds are there as of a few days ago, which means the payment ...

4573 Views

0 replies

65 likes

Account
Premium
Subscription
  • 4573 Views
  • 0 replies
  • 65 likes

I switched phones now my playlists are gone!

I recently switched phones same carrier. I downloaded Spotify tried to log in but forgot my user name and password. So I was able to login through Facebook but it shows my account on free and my playlists are gone. I've been paying for premium and I ...

Newbie

I recently switched phones same carrier. I downloaded Spotify tried to log in but forgot my user name and password. So I was able to login through Facebook but it shows my account on free and my play...

user-removed

Not applicable

263 Views

1 replies

0 likes

Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Change Country

At my account details, there a country selected which is not my country but I'm unable to change it because it's the only country in the list. All payments are show as "Kr" instead of Euro.

Visitor

At my account details, there a country selected which is not my country but I'm unable to change it because it's the only country in the list. All payments are show as "Kr" instead of Euro.

user-removed

Not applicable

390 Views

4 replies

0 likes

Account
  • 390 Views
  • 4 replies
  • 0 likes

How to delete recovered Playlist finally?

Hi, i want to delete my Playlist that i have deleted from Spotify and there are now in the recovered Playlists finally. I can't find anything that i can do this. Maybe somebody here can help me. I know maybe it's sounds funny but i wan't that my dele...

Casual Listener

Hi,   i want to delete my Playlist that i have deleted from Spotify and there are now in the recovered Playlists finally.   I can't find anything that i can do this. Maybe somebody here...

MicroDanger

Newbie

6562 Views

4 replies

1 likes

Account
  • 6562 Views
  • 4 replies
  • 1 likes

Solved!! Premium Trial not loading

I got a Starbucks offer to try three free months of Premium, but when I try, the "Start Trial" page doesn't load correctly. Everything loads except something having to do with payment, which means I can't click the "Start trial" button, since there's...

Casual Listener

I got a Starbucks offer to try three free months of Premium, but when I try, the "Start Trial" page doesn't load correctly.  Everything loads except something having to do with payment, which me...

user-removed

Not applicable

750 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 750 Views
  • 3 replies
  • 0 likes

Changing Country Issues

I recently moved from Ireland to the USA and tried changing my premium subscription to a USA one to no avail. I was not able to change my payment method to a US card, nor was I able to change the country in my profile - it was grayed out. After follo...

Newbie

I recently moved from Ireland to the USA and tried changing my premium subscription to a USA one to no avail.  I was not able to change my payment method to a US card, nor was I able to change t...

user-removed

Not applicable

235 Views

1 replies

0 likes

Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Spotify deactivated my account

Spotify deactivated my old facebook generated spotify account i want my old account back it had all of my music i had to make a whole new account i just want to conect to my facebook account and listen to my music thats what i paid for!!!

Newbie

Spotify deactivated my old facebook generated spotify account i want my old account back it had all of my music i had to make a whole new account i just want to conect to my facebook account and list...

user-removed

Not applicable

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Please delete account

I just got an email thanking me for my subscription to your website. The problem being I have never been on your site before. I was able to get in by using the password reset and cancel the subscription. I would like the entire account deletedboth co...

Casual Listener

I just got an email thanking me for my subscription to your website. The problem being I have never been on your site before. I was able to get in by using the password reset and cancel the subs...

Maxim

Spotify Star

407 Views

3 replies

0 likes

Account
  • 407 Views
  • 3 replies
  • 0 likes