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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 197967 Views
  • 720 replies
  • 63 likes
  • Account
  • 197967 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102107 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102107 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55165 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55165 Views
  • 58 replies
  • 8 likes

Changing country and payment

Hello guys Recently moved to the New Zealand from the UK.I have managed to change country and to update my card payments, however I know that premium costs $9.99 in NZ but my card is being charged $12.99. Any ideas why or how to change that???

  • Casual Listener
  • Hello guys   Recently moved to the New Zealand from the UK. I have managed to change country and to update my card payments, however I know that premium costs $9.99 in NZ but my card is being...
  • MaryS
  • Roadie
  • 156 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 156 Views
  • 5 replies
  • 0 likes

Please help, getting no feedback from spotify themeselves.

I just wanna know if I can be logged in on multiple devices such as; my phone, tablet, or even laptop. Just the premium account, im the only one using it but I'm not sure if you need to have the family subscription. Also it says it can't find my coll...

  • Newbie
  • I just wanna know if I can be logged in on multiple devices such as; my phone, tablet, or even laptop. Just the premium account, im the only one using it but I'm not sure if you need to have the fami...
  • kbrooksc
  • Community Legend
  • 84 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 84 Views
  • 1 replies
  • 0 likes

forgot account info

Hi there, I have another account which is Premium but I reset my phone and forgot the username and password. All I have is the credit card number. Is it possible to recover the account info with that number?

  • Visitor
  • Hi there, I have another account which is Premium but I reset my phone and forgot the username and password. All I have is the credit card number. Is it possible to recover the account info with that...
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Account Desactivated

Back in the time when Spotify was not available in my country, I bought premium cards to activate the premium account so that I could use the service here. But when the premium time ended my account got desactivated, and the same happend to every oth...

  • Newbie
  • Back in the time when Spotify was not available in my country, I bought premium cards to activate the premium account so that I could use the service here. But when the premium time ended m...
  • santilarra
  • Newbie
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Logging out of a mobile device

I logged into someone else's phone and forgot to log out and now they have access to my Spotify. Is there I can log off all devices? Tried the one in settings and that did it for my phone but they are still logged in.

  • Regular
  • I logged into someone else's phone and forgot to log out and now they have access to my Spotify. Is there I can log off all devices? Tried the one in settings and that did it for my phone but they ar...
  • Lukewolgast
  • Regular
  • 185 Views
  • 2 replies
  • 0 likes
  • Other
    Security
  • 185 Views
  • 2 replies
  • 0 likes

Being charged for premium but stuck on free for the past 6 months

I've been charged every month for my premium subscription that I had on my galaxy s4 and when I upgraded to my galaxy s6 I logged in to my account and now it's stuck on free when it should be premium. This has been going on for about 6 months now and...

  • Casual Listener
  • I've been charged every month for my premium subscription that I had on my galaxy s4 and when I upgraded to my galaxy s6 I logged in to my account and now it's stuck on free when it should be premium...
  • kbrooksc
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 197 Views
  • 3 replies
  • 0 likes

Pague y no tengo el servicio

Realice mi pago con tarjeta de crédito y ya tengo el cargo pero no tengo el servicio

  • Newbie
  • Realice mi pago con tarjeta de crédito y ya tengo el cargo pero no tengo el servicio
  • driveflanger
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Took money without consent

I have 2 separate 4.99 charges and no premium service. I want this resolved asap. I don't want anything to do with this company.

  • Newbie
  • I have 2 separate 4.99 charges and no premium service. I want this resolved asap. I don't want anything to do with this company.
  • kbrooksc
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

No puedo pagar premium / Unable to pay for premium

Llevo desde mediados de diciembre sin poder pagar el premium, hasta me hecho una cuenta nueva por si acaso. Intento pagar con Paypal, tras loguearme le doy a confirmar pago y me devuelve a la pagina inicial de spotify donde sale la oferta y no me cob...

  • Newbie
  • Llevo desde mediados de diciembre sin poder pagar el premium, hasta me hecho una cuenta nueva por si acaso.   Intento pagar con Paypal, tras loguearme le doy a confirmar pago y me devuelve a l...
  • driveflanger
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Song unavailable

Could someome explain me why half of the album "Welcome 2 the hood" is greyed out? I used to be able to listen to the song 'FYFR' and "Skip the talk'n". But suddenly I'm not able to neither track those individual songs nor play them if I find them wi...

  • Casual Listener
  • Could someome explain me why half of the album "Welcome 2 the hood" is greyed out? I used to be able to listen to the song 'FYFR' and "Skip the talk'n". But suddenly I'm not able to neither track tho...
  • kbrooksc
  • Community Legend
  • 1015 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 1015 Views
  • 3 replies
  • 0 likes

How to recover password.

I'm currently trying to reset my password. When I request to have them send me a new one it doesn't send me the right account. Please help

  • Visitor
  • I'm currently trying to reset my password. When I request to have them send me a new one it doesn't send me the right account. Please help
  • kbrooksc
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Login
  • 107 Views
  • 1 replies
  • 0 likes

I can't listen music with Spotify premium free!

Hello!I've just download the Spotify premium free for 1 month, but I can't listen music.When I want to play one song apears one message that says: "It's not possible to listen this song". The option "Streaming High Quality" is not activated...What ca...

  • Newbie
  • Hello! I've just download the Spotify premium free for 1 month, but I can't listen music. When I want to play one song apears one message that says: "It's not possible to listen this song".  ...
  • kbrooksc
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

How can I get support from Spotify to buy a family plan? It keeps failing, its a website issue

I already have a premium account and I want to add my wife. I tried many times to buy a family plan but it fails with a very generic error that says something like "Wow! It failed please visit our help zone". I called visa to see if the transcation w...

  • Newbie
  • I already have a premium account and I want to add my wife. I tried many times to buy a family plan but it fails with a very generic error that says something like "Wow! It failed please visit o...
  • kbrooksc
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

I país for premiun and my account still on free version.

I país with credit card, the paymenth is alredy done and im still as a free version

  • Casual Listener
  • I país with credit card, the paymenth is alredy done and im still as a free version
  • Gabyscott
  • Casual Listener
  • 85 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 85 Views
  • 4 replies
  • 0 likes

ich erhalte keine nachrichten über playlist änderungen

ich erhalte keine nachrichten über playlist änderungen. In der Einstellungen ist alles auf ja.

  • Newbie
  • ich erhalte keine nachrichten über playlist änderungen.  In der Einstellungen ist alles auf ja.
  • 90 Views
  • 0 replies
  • 0 likes
  • Other
  • 90 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download my premium spotify

I updated my phone and I lost my Spotify and I cannot download it, was so desperate that I downloaded this crappy Pro search and paid 4 dollars, and realize it's not the same.. I want my old Spotify back and all my songs.. I paid for those..

  • Newbie
  • I updated my phone and I lost my Spotify and I cannot download it, was so desperate that I downloaded this crappy Pro search and paid 4 dollars, and realize it's not the same.. I want my old Spotify ...
  • jean3601
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Premium not allowing me to make payment

I have been using premium for a long time and just received a message saying that my payment would not work. Went in several times with the same payment card used previously as well as trying different cards and the same message keeps popping up. I s...

  • Newbie
  • I have been using premium for a long time and just received a message saying that my payment would not work.  Went in several times with the same payment card used previously as well as trying d...
  • jean3601
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Spotify premium subscription confusion

I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says I am already subscribed and that the premium perio...

  • Newbie
  • I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says...
  • jean3601
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Can't renew Spotify premium

Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.

  • Newbie
  • Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.
  • jean3601
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount

I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do I finish registration?

  • Newbie
  • I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do...
  • jean3601
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 1 replies
  • 0 likes