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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 403 Views
  • 0 replies
  • 6 likes
  • Security
  • 403 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439641 Views
  • 970 replies
  • 108 likes
  • Account
  • 439641 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195258 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195258 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106833 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106833 Views
  • 70 replies
  • 11 likes

Desvincular conta do facebook com spotify

Tenho uma conta no spotify a mais de 1 ano e seu login é feito pela conta com o facebook, porém pretendo excluir minha conta do facebook sem perder minha conta do spotify. Como faço para acessar minha conta do spotify sem o facebook?

  • Visitor
  • Tenho uma conta no spotify a mais de 1 ano e seu login é feito pela conta com o facebook, porém pretendo excluir minha conta do facebook sem perder minha conta do spotify. Como faço para acessar minh...
  • MattSuda
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 570 Views
  • 1 replies
  • 0 likes

Customer service - payments

I have been paying spotify for over 1.5 years. maybe used this once, would like to use this again, but I cannot figure out how to access the premium service that I am paying for. I have a login that works, but I just see the free service not the prem...

  • Newbie
  • I have been paying spotify for over 1.5 years. maybe used this once, would like to use this again, but I cannot figure out how to access the premium service that I am paying for. I have a login that ...
  • SuperWisdom
  • Community Legend
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
  • 222 Views
  • 2 replies
  • 0 likes

Check out how much Spotify charged me every month?

How can I check out how much Spotify had charged me every month? Except on the bank statements... On its official website or within app? Thank you everyone!

  • Casual Listener
  • How can I check out how much Spotify had charged me every month? Except on the bank statements... On its official website or within app? Thank you everyone!
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Cancel membership

I have been charged for 2 months when I have cancelled membership!!! Spotify make it impossible to contact them:. I can not do it through the contact form it will not let me.. Please someone help

  • Casual Listener
  • I have been charged for 2 months when I have cancelled membership!!! Spotify make it impossible to contact them:. I can not do it through the contact form it will not let me.. Please someone help
  • MattSuda
  • Spotify Star
  • 363 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 363 Views
  • 4 replies
  • 0 likes

Solved!! Double charged

So i upgraded to Premium for $9.99 and I was also looking at the student discount for $4.99I signed up for the $9.99 instead but when i looked into my bank statement. I was charged for both $9.99 and $4.99.I don't want to be charged $9.99+4.99 every ...

  • Casual Listener
  • So i upgraded to Premium for $9.99 and I was also looking at the student discount for $4.99 I signed up for the $9.99 instead but when i looked into my bank statement. I was charged for both $9...
  • rtalag
  • Casual Listener
  • 349 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 349 Views
  • 2 replies
  • 1 likes

Changing to student account

Is there a way to make my premium become a student account? I saw that it is half the price and had no idea, and would like to change if possible without having to repay for the month.

  • Newbie
  • Is there a way to make my premium become a student account? I saw that it is half the price and had no idea, and would like to change if possible without having to repay for the month.
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 126 Views
  • 1 replies
  • 0 likes

Account hack issues

Hi guys, Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late. I have tried tweeting out and sent in a support request email but I have not gotten a resp...

  • Newbie
  • Hi guys,   Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late.  I have tried tweeting ou...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 149 Views
  • 1 replies
  • 0 likes

Cancel and still charge

I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.

  • Casual Listener
  • I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 210 Views
  • 3 replies
  • 0 likes

Cancel account and get refund

Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a refund for this month so I can immediately rectify...

  • Casual Listener
  • Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a...
  • Maxim
  • Spotify Star
  • 267 Views
  • 5 replies
  • 0 likes
  • Premium
  • 267 Views
  • 5 replies
  • 0 likes

Can't change password or email

I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and passwordThanks Alyenendrov

  • Casual Listener
  • I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and password Thanks Alyenendrov
  • Maxim
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • Login
  • 193 Views
  • 3 replies
  • 0 likes

I can´t Cancel Premium

Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to continue as its there no button to cancel the subscr...

  • Casual Listener
  • Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to c...
  • Maxim
  • Spotify Star
  • 206 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 4 replies
  • 0 likes

Spotify for Games Consoles

Hey Whenever I try to use spotify on my playstation it just displays the loading screen. Able to use my phone to start playing music, however the loading screen doesn't go away. Does anyone know how to fix this? Thanks!

  • Newbie
  • Hey 🙂 Whenever I try to use spotify on my playstation it just displays the loading screen. Able to use my phone to start playing music, however the loading screen doesn't go away. Does anyone know ...
  • gnovella16
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 166 Views
  • 1 replies
  • 0 likes

account hacked

Someone hacked my account and changed my password, email and buy spotify premium.

  • Casual Listener
  • Someone hacked my account and changed my password, email and buy spotify premium.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Account issues

I need to reset my password, but I haven't received any emails yet. It's been a few hours and it's getting frustrating. Please help me with this issue!

  • Casual Listener
  • I need to reset my password, but I haven't received any emails yet. It's been a few hours and it's getting frustrating. Please help me with this issue!
  • Maxim
  • Spotify Star
  • 276 Views
  • 7 replies
  • 0 likes
  • Account
  • 276 Views
  • 7 replies
  • 0 likes

subscribed but android app says :get premium

So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offline and I can only shuffle through stuff which is REA...

  • Casual Listener
  • So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offlin...
  • osornios
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • Premium
  • 183 Views
  • 3 replies
  • 0 likes

Can't change country

Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living in Japan btw).

  • Casual Listener
  • Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living i...
  • RoyPenis
  • Casual Listener
  • 175 Views
  • 4 replies
  • 0 likes
  • Account
  • 175 Views
  • 4 replies
  • 0 likes

can't add family members to family subscription

Just upgraded to family plan for me+one person, but when i click 'manage your spotify family' button on my account page, I get redirected to another page that has a salmon colored banner saying "It appears this account does not have an associated fam...

  • Newbie
  • Just upgraded to family plan for me+one person, but when i click  'manage your spotify family'  button on my account page, I get redirected to another page that has a salmon colored banner ...
  • osornios
  • Spotify Star
  • 1772 Views
  • 3 replies
  • 0 likes
  • 1772 Views
  • 3 replies
  • 0 likes

HELP!!!! How to save songs to my computer?

I want to save my offline song in my computer. Can you teach me? ThxMaybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it?

  • Newbie
  • I want to save my offline song in my computer. Can you teach me? Thx Maybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it? 
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Can I put in a request either a username change or a subscription transfer

My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscription. Or could I get a partial refund so I could se...

  • Newbie
  • My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscrip...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes