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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445445 Views
  • 970 replies
  • 108 likes
  • Account
  • 445445 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198820 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198820 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108117 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108117 Views
  • 70 replies
  • 11 likes

Help, my mothor in law is being charged for spotify, and she doesn't even know what spotify is!

SO we got nz$12.99 leaving her account every month for the last few monthsFeb 21 Spotify 212414297086-5Ref# 60517915615612 March Spotify 244972498087-2ref#6071751561989 April 263270788080-1ref #6099771561579 May P000BFFAEref# 612971156144Is there any...

  • Newbie
  • SO we got nz$12.99 leaving her account every month for the last few months Feb 21 Spotify 212414297086-5 Ref# 605179156156 12 March Spotify 244972498087-2 ref#607175156198 9 April 263270788080-1...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 179 Views
  • 1 replies
  • 0 likes

Why have you charged me?

I had a trial - I cancelled it , but you still charged me. Can I have my £9.99 back?

  • Newbie
  •  I had a trial - I cancelled it , but you still charged me.  Can I have my £9.99 back?
  • user-removed
  • Not applicable
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Advance Payment?

I subscribed to Spotify Premium with Boku as the payment method (using my Globe Telecom Prepaid SIM card). There is currently a promo right now where the first month of Premium is free, and I will be charged Php129 (+VAT, AFAIK) after the first month...

  • Newbie
  • I subscribed to Spotify Premium with Boku as the payment method (using my Globe Telecom Prepaid SIM card). There is currently a promo right now where the first month of Premium is free, and I will be...
  • LordRollin
  • Community Legend
  • 887 Views
  • 1 replies
  • 0 likes
  • Premium
  • 887 Views
  • 1 replies
  • 0 likes

Email and password changed. How to recover ?

I see the same question all over user forums and nothing in the way of a solution which is disgraceful customer service.Someone has changed email and password to my premium Spotify account. I can log in with Facebook and connect to my account but any...

  • Casual Listener
  • I see the same question all over user forums and nothing in the way of a solution which is disgraceful customer service. Someone has changed email and password to my premium Spotify account. I can...
  • LordRollin
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

spotify sharing account

Can someone please tell me if it is possible to have a family account with someone who lives in another country.

  • Newbie
  • Can someone please tell me if it is possible to have a family account with someone who lives in another country.
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Unable to play artists or artist radio, despite having premium?

Hello, I have Spotify Premium, but lately I have been having trouble playing artists' radio stations, or even the artists themselves. Most recently, I was not able to play Eve 6 or Alt-J. The error I receive says "This song is not available. If you h...

  • Casual Listener
  • Hello,    I have Spotify Premium, but lately I have been having trouble playing artists' radio stations, or even the artists themselves. Most recently, I was not able to play Eve 6 or Alt...
  • Dreadlord
  • Community Legend
  • 354 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 354 Views
  • 7 replies
  • 0 likes

Hacked premium acc

Hi.How dom i get my hacked premium acc back?

  • Newbie
  • Hi. How dom i get my hacked premium acc back?
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

Erro de pagamento

Eu paguei 1 mês na promoção na promessa de ganhar 60 dias à mais grátis,porém , passou se 1 mês e não tenho mais os benefícios do Premium,isso para min se chama calote

  • Newbie
  • Eu paguei 1 mês na promoção na promessa de ganhar 60 dias à mais grátis,porém , passou se 1 mês e não tenho mais os benefícios do Premium,isso para min se chama calote
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

:(

A couple weeks a go my phone reset it's self and I lost everything.and now I don't know my username or password to my account. Please help

  • Newbie
  • A couple weeks a go my phone reset it's self and I lost everything.and now I don't know my username or password to my account. Please help
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Spotify Risking Bank Charge Back

I pressed the Student option to subscribe for $4.99/month service. I didn't complete the student form (not a student) and I see a charge in my back account from CHECKCARD ADY*Spotify P000A 646-8375380 NY ON 05/07. (from Spotify Mobile) Spotify Mobile...

  • Casual Listener
  • I pressed the Student option to subscribe for $4.99/month service. I didn't complete the student form (not a student) and I see a charge in my back account from CHECKCARD ADY*Spotify P000A 646-837538...
  • user-removed
  • Not applicable
  • 353 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 353 Views
  • 3 replies
  • 0 likes

Solved!! Credit card - date of charge

Currently Spotify charges my credit card on the 23rd day of the month. I'd like to change it to the 1st day of the month. I read many topics in this community and up to now the only way I see getting it done is canceling my subscription, waiting for ...

  • Casual Listener
  • Currently Spotify charges my credit card on the 23rd day of the month. I'd like to change it to the 1st day of the month. I read many topics in this community and up to now the only way I s...
  • Sosweetjasmine
  • Newbie
  • 722 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 722 Views
  • 3 replies
  • 0 likes

Solved!! How do I transfer my NUS Student discount to another account?

Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please? Many thanks in advance

  • Casual Listener
  • Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please?   Many thanks in advance 🙂
  • Ultima
  • Casual Listener
  • 2416 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2416 Views
  • 6 replies
  • 0 likes

Unable to login to Spotify account after recently changing Facebook username

Hi, I've always ever logged into Spotify via Facebook (my username is 11101130645), but yesterday, I changed my Facebook username from "Guuunston" to "joshgunnn", so obviously my Facebook e-mail has now changed to "joshgunnn@facebook.com" which I bel...

  • Casual Listener
  • Hi,   I've always ever logged into Spotify via Facebook (my username is 11101130645), but yesterday, I changed my Facebook username from "Guuunston" to "joshgunnn", so obviously my Facebook e-...
  • joshgunston
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 192 Views
  • 1 replies
  • 0 likes

Premium gratis no aplicado

HolaEl .es pasado pague un mes para obtener el beneficio de dos meses gratuitos y luego poder pagar el año con otro beneficio en tarifa, el problema es que pague el mes tibe Sotify Premium un mes y no se aplicaron los otros dos gratuitos, que debo ha...

  • Newbie
  • Hola El .es pasado pague un mes para obtener el beneficio de dos meses gratuitos y luego poder pagar el año con otro beneficio en tarifa, el problema es que pague el mes tibe Sotify Premium un mes...
  • Steph_B
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Starbucks free trial and student discount email

This is my 3rd time contacting spotify without a response, and it will be my last. I don't want to pay for something with horrible customer service.I was writing about how to do the 3 month starbuck's free trial and then start on the student plan ins...

  • Newbie
  • This is my 3rd time contacting spotify without a response, and it will be my last. I don't want to pay for something with horrible customer service. I was writing about how to do the 3 month starbuc...
  • Ambivalence
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Family plan offline availability

I have upgraded to family plan and invited my husband who was on premium previously. He accepted and downloaded his playlists again yesterday for availability offline but today they are not available offline we are away from home and using pay as you...

  • Newbie
  • I have upgraded to family plan and invited my husband who was on premium previously. He accepted and downloaded his playlists again yesterday for availability offline but today they are not available...
  • johnruddy1
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Login history

Today, while listening to music, my music suddenly stopped and started playing on a Samsung Galaxy SIII phone, according to the devices that were in use. Seeing as I don't know anyone with such a phone, it appears that my account's been compromised. ...

  • Regular
  • Today, while listening to music, my music suddenly stopped and started playing on a Samsung Galaxy SIII phone, according to the devices that were in use. Seeing as I don't know anyone with such a pho...
  • supertanno
  • Regular
  • 20076 Views
  • 3 replies
  • 0 likes
  • Security
  • 20076 Views
  • 3 replies
  • 0 likes

Singapore bank account cancelled

I have cancelled my Singapore bank account, which was linked to my Spotify account for payment. But, now I have moved back to India and do not have my Singapore account active. I only have my Indian bank account active. Can anything be done at all?

  • Newbie
  • I have cancelled my Singapore bank account, which was linked to my Spotify account for payment. But, now I have moved back to India and do not have my Singapore account active. I only have my Indian ...
  • Ambivalence
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! TEST TRAP!!! Charged monthly for 6 month although I've canceled my Premium in time

I've just payed 6 month even though I am absolutely sure I've canceled the premium service after the 1 month test. I probably would continue to pay - I usually never look up my credit card bills, because I rarely use it - actually almost never. And m...

  • Newbie
  • I've just payed 6 month even though I am absolutely sure I've canceled the premium service after the 1 month test. I probably would continue to pay - I usually never look up my credit card bills, bec...
  • Ambivalence
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 260 Views
  • 1 replies
  • 0 likes

been charged £9,990 for one months subscription

i got a message from my.phone company who have tried taking a bill for over ten thousand pounds when i cjased this up it is because spotify have charged me £9,990 for one months subscription now i am desperate need of help

  • Newbie
  • i got a message from my.phone company who have tried taking a bill for over ten thousand pounds when i cjased this up it is because spotify have charged me £9,990 for one months subscription now i am...
  • KatesHere
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes