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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174302 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174302 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11545 Views
  • 6 replies
  • 11 likes
  • Security
  • 11545 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516811 Views
  • 986 replies
  • 113 likes
  • Account
  • 516811 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126237 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126237 Views
  • 74 replies
  • 12 likes

Spotify auto-censor local files

First off, I AM WELL AWARE SPOTIFY DOES NOT CENSOR SONGS. I KNOW THAT THERE ARE MANY SONGS WITH BOTH EXPLICIT AND CLEAN VERSION. TELLING ME THIS DOESN'T FIX MY PROBLEM. Moving on. I recently moved to spotify because I found out i could use my local f...

  • Casual Listener
  • First off, I AM WELL AWARE SPOTIFY DOES NOT CENSOR SONGS. I KNOW THAT THERE ARE MANY SONGS WITH BOTH EXPLICIT AND CLEAN VERSION. TELLING ME THIS DOESN'T FIX MY PROBLEM.   Moving on. I recently...
  • smithspot12
  • Casual Listener
  • 237 Views
  • 1 replies
  • 0 likes
  • Other
  • 237 Views
  • 1 replies
  • 0 likes

Subscription payment problems

Hello, Spotify notified that my credit could not be charged. So I headed to my account page and certified that my credit card is right. I also tried to update to another credit card but I got a message telling that update could not be done due to an ...

  • Regular
  • Hello,   Spotify notified that my credit could not be charged. So I headed to my account page and certified that my credit card is right. I also tried to update to another credit card but I go...
  • LordeMeche
  • Casual Listener
  • 1134 Views
  • 15 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1134 Views
  • 15 replies
  • 0 likes

Family subscription

I have had family subscription for at least a year or more. Yesterday none of us could access any of our music has it had reverted to the free version. The last payment was taken from my account 4/5/16 , so I should still be able to access family sub...

  • Regular
  • I have had family subscription for at least a year or more. Yesterday none of us could access any of our music has it had reverted to the free version. The last payment was taken from my account 4/5/...
  • LordRollin
  • Community Legend
  • 376 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 376 Views
  • 6 replies
  • 0 likes

Subscribed, but not getting Premium?

HiI took today the offer of 3 months Premium for $ 9.99 Mexican pesos, but when I check my bank account has tripled the payment. And I still have not received the confirmation email for Premium. (I've already checked my spam folder ) And my account i...

  • Casual Listener
  • Hi I took today the offer of 3 months Premium for $ 9.99 Mexican pesos, but when I check my bank account has tripled the payment. And I still have not received the confirmation email for Premium. (I...
  • juaiderito
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Want to change my Premium account to Student. I thought this was done 3 months ago.

How do I get my premium account switched to Student account. I have been enrolled At Front Range Community College in Fort Collins Colorado since January 2016 and still being charged for Premium service.

  • Newbie
  • How do I get my premium account switched to Student account. I have been enrolled At Front Range Community College in Fort Collins Colorado since January 2016 and still being charged for Premium serv...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Albums

Can i play entire album without selecting a song?

  • Newbie
  • Can i play entire album without selecting a song?
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Money charged, no premium

Hello, i always wanted to try this service. When I saw the offer for 3 months for 0.99, I thought now or never. So I paid via paypal and I got the famous "Ooops, ...no money will be charged" message. But a second after, I got a message from my bank t...

  • Newbie
  • Hello,   i always wanted to try this service. When I saw the offer for 3 months for 0.99, I thought now or never. So I paid via paypal and I got the famous "Ooops, ...no money will be charged"...
  • osornios
  • Spotify Star
  • 2447 Views
  • 6 replies
  • 0 likes
  • Premium
  • 2447 Views
  • 6 replies
  • 0 likes

Moving single account to a Premium Family

My wife and I have separate premium accounts. I would like to upgrade to Premium Family and move their account to my Premium Family account. Is it possible? or she needs to close her account and I have to create it again?

  • Newbie
  • My wife and I have separate premium accounts. I would like to upgrade to Premium Family and move their account to my Premium Family account. Is it possible? or she needs to close her account and I ha...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

No puedo acceder al formulario de contacto

Quisiera eliminar mi cuenta, para lo cual ingrese al enlace de formulario de contacto en la sección de soporte y servicio al cliente. Me dirigió a esta página https://support.spotify.com/co/contact-spotify-support/, donde escogí la opción 'cuenta', y...

  • Visitor
  • Quisiera eliminar mi cuenta, para lo cual ingrese al enlace de formulario de contacto en la sección de soporte y servicio al cliente. Me dirigió a esta página https://support.spotify.com/co/cont...
  • user-removed
  • Not applicable
  • 2762 Views
  • 6 replies
  • 0 likes
  • Account
  • 2762 Views
  • 6 replies
  • 0 likes

premium

Good Evening, I have a problem with the subcription. I am in erasmus in Poland and I want to activate the Premium account. The problem is that I can't pay with my italian credit card. How can I activate it?Thank youChris

  • Casual Listener
  • Good Evening, I have a problem with the subcription. I am in erasmus in Poland and I want to activate the Premium account. The problem is that I can't pay with my italian credit card. How can I activ...
  • osornios
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
  • 188 Views
  • 1 replies
  • 0 likes

Family plan

I just upgraded my existing premium plan to family plan and sent my 3 daughters emails which they received but when they click on link it says they are already on a plan...no support phone number very frustrated...

  • Newbie
  • I just upgraded my existing premium plan to family plan and sent my 3 daughters emails which they received but when they click on link it says they are already on a plan...no support phone number ver...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

cancel subscription

if I cancel my subscription, does it cancel now or at the end of the period? I got 3-month membership and do not want to forget to cancel three months later

  • Newbie
  • if I cancel my subscription, does it cancel now or at the end of the period? I got 3-month membership and do not want to forget to cancel three months later
  • osornios
  • Spotify Star
  • 425 Views
  • 9 replies
  • 0 likes
  • Account
  • 425 Views
  • 9 replies
  • 0 likes

Solved!! 3 months for 9.99

Hi guys, spotify is advertising me with this offer, but when i go to the internet to activate it say 9.99 a month. Advices?

  • Newbie
  • Hi guys, spotify is advertising me with this offer, but when i go to the internet to activate it say 9.99 a month.     Advices?
  • osornios
  • Spotify Star
  • 14469 Views
  • 7 replies
  • 0 likes
  • Account
  • 14469 Views
  • 7 replies
  • 0 likes

Boku not available

Hi, I'm trying to redeem the 3 months for €.99 promotion in Germany, but I can't pay via carrier billing. However, a friend of mine who already has an account has the option available.

  • Newbie
  • Hi, I'm trying to redeem the 3 months for €.99 promotion in Germany, but I can't pay via carrier billing. However, a friend of mine who already has an account has the option available.
  • osornios
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Pague por un servicio Spotify family y solo cobraron pero no tengo servicio

Alguien me puede ayudar pague el servicio de Spotify family con mi tarjeta de crédito la cual realizaron el cargo pero según no pudieron contactar a mi banco y desde ese momento no he tenido solución alguna alguien sabe que puedo hacer

  • Casual Listener
  • Alguien me puede ayudar pague el servicio de Spotify family con mi tarjeta de crédito la cual realizaron el cargo pero según no pudieron contactar a mi banco y desde ese momento no he tenido solución...
  • lmedina010886
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Cannot switch between countries and cards

I want to switch countries from UK to Greece, and therefore use a Greek debit card (instead of a UK debit card) to charge the monthly submission. However, when I change the country, the page asks me to add my card details. Once I do, it says the card...

  • Casual Listener
  • I want to switch countries from UK to Greece, and therefore use a Greek debit card (instead of a UK debit card) to charge the monthly submission.   However, when I change the country, the page...
  • KatesHere
  • Community Legend
  • 370 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 370 Views
  • 6 replies
  • 0 likes

cannot log in

having problems logging in with my samsung s3 to spotify app. verified using password and username. Still no luck. very frusturating. works fine on both online and PC app.

  • Casual Listener
  • having problems logging in with my samsung s3 to spotify app. verified using password and username. Still no luck. very frusturating. works fine on both online and PC app.
  • osornios
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! change my Name/FUlly unlink from a facebook account?

My user account was hacked. I was continually getting logged off due to someone else logging in to my account. i have changed my password, removed all playlists and songs they had (*MANUALLY, one at a time, which sucked). But this person linked his f...

  • Casual Listener
  • My user account was hacked. I was continually getting logged off due to someone else logging in to my account.   i have changed my password, removed all playlists and songs they had (*MANUALLY...
  • lifefanatic
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 496 Views
  • 2 replies
  • 0 likes

Stolen account

The Problem is not on this account ,the problem is on another account: beast2270 It seems that my primary spotify account- beast2270 has been hacked and the password and email has been changed.Also it has been 2 years since i had made my primary acco...

  • Newbie
  • The Problem is not on this account ,the problem is on another account: beast2270   It seems that my primary spotify account- beast2270  has been hacked and the password  and email ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Cannot login on any service

Hoping for some assistance. As of this morning I cannot login to Spotify through any medium, be it desktop, browser or mobile.I normally login with my Facebook Account, however when I do this I get a too many redirects error (this is is any browser)....

  • Casual Listener
  • Hoping for some assistance.   As of this morning I cannot login to Spotify through any medium, be it desktop, browser or mobile. I normally login with my Facebook Account, however when I do...
  • osornios
  • Spotify Star
  • 305 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 305 Views
  • 4 replies
  • 0 likes