Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2936 Views
  • 0 replies
  • 8 likes
  • Security
  • 2936 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455600 Views
  • 973 replies
  • 109 likes
  • Account
  • 455600 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202018 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202018 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110272 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110272 Views
  • 72 replies
  • 12 likes

Somebody is using my account, Please help

Hey I need some help on how to fix my problem, Somebody is using my Premium account while I am logged in also, I am using Spotify on windows desktop the Remdi 3 is the other user. I have tried signing out everywhere and making a new password but it d...

  • Newbie
  • Hey I need some help on how to fix my problem, Somebody is using my Premium account while I am logged in also, I am using Spotify on windows desktop the Remdi 3 is the other user.  I have tried ...
  • LordRollin
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 147 Views
  • 1 replies
  • 0 likes

Old Spotify account

Hello. I think I might have had an old Spotify account that is charging my bank account and I don't know the password or email... But I want it to stop charging my account... Please help!!! I haven't heard back from any emails or Twitter.

  • Newbie
  • Hello. I think I might have had an old Spotify account that is charging my bank account and I don't know the password or email... But I want it to stop charging my account... Please help!!! I haven't...
  • LordRollin
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Cant recover password - email is deleted

Hi. Trying to recover my password by using original email I once used but that email is deleted so the link is useless. Want to change email in my profile but the password is wrong. How do I change my email when I dont know my password? (logged on my...

  • Newbie
  • Hi. Trying to recover my password by using original email I once used but that email is deleted so the link is useless. Want to change email in my profile but the password is wrong.   How do I...
  • LordRollin
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Country Issue

Just like everyone else here Spotify keeps saying my country of residence is Canada. It's not. I'm from the USA. Even more baffling is the fact that I've never once left my country. I've gone to account settings and tried to change countries and it d...

  • Casual Listener
  • Just like everyone else here Spotify keeps saying my country of residence is Canada. It's not. I'm from the USA. Even more baffling is the fact that I've never once left my country. I've gone to acco...
  • osornios
  • Spotify Star
  • 1011 Views
  • 7 replies
  • 0 likes
  • Account
  • 1011 Views
  • 7 replies
  • 0 likes

Spotify keeps pausing !

Hello everyone !Well, it's been a week that my spotify keeps pausing whenever it feels like it. Generally on those first plays in the morning it goes well, but then suddenly it begins to pause several times on each track. Whether using or not the sma...

  • Casual Listener
  • Hello everyone ! Well, it's been a week that my spotify keeps pausing whenever it feels like it. Generally on those first plays in the morning it goes well, but then suddenly it begins to pause se...
  • osornios
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 324 Views
  • 3 replies
  • 0 likes

Von Premium auf free, wie löse ich das Problem

Normalerweise habe ich Premium aber weil meine Paypal Karte abgelaufen ist konnte die Zahlung nicht erfolgen und ich wurde auf Free umgestellt. Ich habe schon versucht dies zu korrigieren und Spotify Geld von meinem Paypal Konto abbuchen lassen. Jede...

  • Newbie
  • Normalerweise habe ich Premium aber weil meine Paypal Karte abgelaufen ist konnte die Zahlung nicht erfolgen und ich wurde auf Free umgestellt. Ich habe schon versucht dies zu korrigieren und Spotify...
  • Nico
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 285 Views
  • 1 replies
  • 0 likes

When going one to Spotify it keeps going off

When I going one to SpotifyIt keep going back off........Can't get it to stay onCan't get it to stay one

  • Casual Listener
  • When I going one to Spotify It keep going back off........ Can't get it to stay on Can't get it to stay one
  • Nico
  • Community Legend
  • 211 Views
  • 4 replies
  • 0 likes
  • Other
  • 211 Views
  • 4 replies
  • 0 likes

Charged twice

I purchased a Spotify Student subscription and my bank statement shows a charge of $4.99 twice. Who would be the right person to get clarification on this please? I have attached a screenshot with this post. Thanks!

  • Newbie
  • I purchased a Spotify Student subscription and my bank statement shows a charge of $4.99 twice. Who would be the right person to get clarification on this please? I have attached a screenshot with th...
  • Parky1007
  • Casual Listener
  • 224 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 4 replies
  • 0 likes

Premium but with no benidets

So I know a while back I signed up for the free three month trial. But I also thought I canceled it. It looked as though I was still being charged for it, even though I wasn't getting any of the benefits of being a premium member. I went to subscript...

  • Casual Listener
  • So I know a while back I signed up for the free three month trial. But I also thought I canceled it. It looked as though I was still being charged for it, even though I wasn't getting any of the bene...
  • adacyczyn
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 163 Views
  • 2 replies
  • 0 likes

Solved!! I can't change the country on an account

I upgraded to the family plan and I'm trying to invite my mother. I created her an account using spotify new zealand, but it's set the country in the US. I am unable to change the country in account settings. When I click the drop-down list there are...

  • Casual Listener
  • I upgraded to the family plan and I'm trying to invite my mother. I created her an account using spotify new zealand, but it's set the country in the US. I am unable to change the country in account ...
  • user-removed
  • Not applicable
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
  • 311 Views
  • 2 replies
  • 0 likes

Bought premium, charged; account not premium.

Title.I've emailed support waiting on reply but it is very frustrating.Used UNIDAYS 50% off for students.

  • Newbie
  • Title. I've emailed support waiting on reply but it is very frustrating. Used UNIDAYS 50% off for students.
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
  • 112 Views
  • 1 replies
  • 0 likes

Can't redeem code

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it This is what my subscription page says: You have got an active subscription.You su...

  • Casual Listener
  • There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it 😞   This is what my s...
  • Muhammad-Akber
  • Newbie
  • 1376 Views
  • 3 replies
  • 1 likes
  • 1376 Views
  • 3 replies
  • 1 likes

Device password email not being sent

Hi,I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the "set password" email to myself, which always says it's been sent to my email address, but I have nothing in my inbox or junk...

  • Music Fan
  • Hi, I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the "set password" email to myself, which always says it's been sent to m...
  • Modseq
  • Music Fan
  • 343 Views
  • 6 replies
  • 0 likes
  • Other
  • 343 Views
  • 6 replies
  • 0 likes

Account issue

Hi,I forgot my account in Spotify. I have a subscription but i logged out the account then i logged in my previous account that has no subscription

  • Newbie
  • Hi, I forgot my account in Spotify. I have a subscription but i logged out the account then i logged in my previous account that has no subscription
  • Modseq
  • Music Fan
  • 418 Views
  • 5 replies
  • 0 likes
  • Account
  • 418 Views
  • 5 replies
  • 0 likes

I paid and I can't use my premium account

I already change my pay method and I receive a message of my bank that the charge was made, but in the page of spotify said that they didn't make the transaction.When I enter to spotify said that my premium suscription is in pause. Can you help me?, ...

  • Newbie
  • I already change my pay method and I receive a message of my bank that the charge was made, but in the page of spotify said that they didn't make the transaction. When I enter to spotify said that m...
  • Momosan
  • Newbie
  • 269 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 269 Views
  • 2 replies
  • 0 likes

Premium uprgade not working

Hello,I have tried to upgrade my subscription from free to premium with my paypal account. I am unable to do this for soem reason. I am loggign in with facebook and there are sufficient funds in my account. I have also tried usign my credit card. It ...

  • Casual Listener
  • Hello, I have tried to upgrade my subscription from free to premium with my paypal account. I am unable to do this for soem reason. I am loggign in with facebook and there are sufficient funds in my...
  • ashlee5
  • Casual Listener
  • 377 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 377 Views
  • 4 replies
  • 0 likes

premium not working

I have signed up for Spotify premium but when I skip to many songs it says you need to unlock Spotify premium..,can you pleasefix this problem?

  • Newbie
  • I have signed up for Spotify premium but when I skip to many songs it says you need to unlock Spotify premium..,can you please fix this problem?
  • user-removed
  • Not applicable
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium
  • 253 Views
  • 1 replies
  • 0 likes

Why am I being billed?

have no idea why I'm being billed? I may have downloaded it to my phone, but I never used it. I never signed up for an account. And most importantly, how in the world did they get my credit card information??

  • Newbie
  •  have no idea why I'm being billed?  I may have downloaded it to my phone, but I never used it. I never signed up for an account.  And most importantly, how in the world did they get m...
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

got premium but it won't work

I got a premium account, but it still says free and I've tried everything! I logged out and logged back in, I deleted the app and I got it again, and I've tried everything. I only have one account and it's through my Facebook so I'm very frustrated t...

  • Newbie
  • I got a premium account, but it still says free and I've tried everything! I logged out and logged back in, I deleted the app and I got it again, and I've tried everything. I only have one account an...
  • user-removed
  • Not applicable
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Cancelled membership and still got charged

I cancelled my membership more than a month or 2 ago and I still got charged for that membership because I don't need it anymore

  • Casual Listener
  • I cancelled my membership more than a month or 2 ago and I still got charged for that membership because I don't need it anymore
  • user-removed
  • Not applicable
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes