TEST TRAP!!! Charged monthly for 6 month although I've canceled my Premium in time

[johnyflash]

I've just payed 6 month even though I am absolutely sure I've canceled the premium service after the 1 month test. I probably would continue to pay - I usually never look up my credit card bills, because I rarely use it - actually almost never. And most important I did not use spotify at all. Not a single time!!!

Now I've cancelled the service again, and I am quiet sure why I was still paying. After you fill out why you want to quit the premium service you land on a page which suggests that everything is done - BUT no! If you dont look carefully your account will still remain on premium if you dont click a way smaller button than all previous ones. That is clearly a trap. 

The best about this, you cant even get a telephone number to complain about this or ask about a refund. 

I was actually very positive about spotify, but that is just absolutely no go!

[Ambivalence · Accepted solution]

Hello @johnyflash!

We are so sorry to hear that you have been charged monthly for the 6 months. Please raise an issue with the customer support team here - https://support.spotify.com/contact-spotify-support/ and they'll be happy to help you.

Sorry about the inconvenience and we hope you can come back to Spotify.

- Brian.