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Can not use my spotify on my computer

Can not use my spotify on my computer

I sent an email at 11:10 this morning and I have not received a reply.  I am sorry however when paying $15.00/month I would like someone to get back to me sooner than later since I am unable to use my Spotify on my computer.

 

Jenna Fox <[snip]>
11:10 AM (5 hours ago)

to support
Happy Monday. I just got into the office and went to play my Spotify and got the error "You can't open the application "Spotify" because PowerPC applications are no longer supported" I went to your website to re-download spotify and I still cannot access my spotify acct. I am on a mac. Can you please help? Spotify is a big part of my solace for my job that I have.
Thank you

Act - jennfox77
[snip]

[snip]

[snip-information removed for safety reasons]

Reply
2 Replies

@jennfox

 

To which email address did you send your message?

 

Other people have had the same problem you do. Check this thread for the solutions suggested:

 

https://community.spotify.com/t5/Help-Desktop-Mac/Can-t-open-spotify-because-PowerPC-application-is-...

osorniosSpotify Star
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Hey @jennfox,

 

It isn't a very good idea to post your personal information on your thread. Please remove the bottom half portion of your post as we do not require that information!

 

Thanks!

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