Help Wizard

Step 1


Can not use my spotify on my computer

Can not use my spotify on my computer

I sent an email at 11:10 this morning and I have not received a reply.  I am sorry however when paying $15.00/month I would like someone to get back to me sooner than later since I am unable to use my Spotify on my computer.


Jenna Fox <[snip]>
11:10 AM (5 hours ago)

to support
Happy Monday. I just got into the office and went to play my Spotify and got the error "You can't open the application "Spotify" because PowerPC applications are no longer supported" I went to your website to re-download spotify and I still cannot access my spotify acct. I am on a mac. Can you please help? Spotify is a big part of my solace for my job that I have.
Thank you

Act - jennfox77


[snip-information removed for safety reasons]

2 Replies



To which email address did you send your message?


Other people have had the same problem you do. Check this thread for the solutions suggested:

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @jennfox,


It isn't a very good idea to post your personal information on your thread. Please remove the bottom half portion of your post as we do not require that information!



If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!

What's a Spotify Rock Star, and how do I become one?!
Follow me: Snapchat | Twitter | I'm a Blackstar!

Suggested posts