Student Discount Not Applying

[theonlybuster]

I've been a Premium Spotify for a little over a year now, and the membership is paid by automatic payment via Paypal. 

The beginning of May, it was confirmed that I was elligable for the student discount.  I've received the verification email and all. 

I didn't expect the discount to go in right away, but after 2 billing cycles, I'm stil paying the full rate. 

Any idea why? 

Even when I go through my account info, it still says I'm set up as a Premium User paying the full price. 

[IMG]http://i59.tinypic.com/29bhfrm.png[/IMG]

[Joe · Accepted solution]

That shouldn't happen. Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

[theonlybuster]

Wow I looked around for this type page but kept overlooking it.  Thanks, request has been sent. 

[Peter__]

A few other people have reported they needed to cancel their subscriptions and set them up again to get it to work - not sure why!

[theonlybuster]

I opened up a Support Ticket about 6hrs from the time of this post.  I've yet to hear anything, but I'll give them a few more hours.  If still nothing, I'll likely take your mentioned step next to see if that fixes the issue. 

[theonlybuster]

Update: Got a reply from Support about 18hrs after submitting my original ticket.  Was told my discount was never approved/applied, and I should re-apply for the discount.  Very strange because my account says the exact opposite.  I sent over a few screenshots, and additional information before re-applying.  Will continue to update as necessary. 

[Peter__]

Let us know, you aren't the only one reporting this so would be good to find a solution to share with others!

[theonlybuster]

I'll been trying and will continue posting updates as I receive them.

As of this point, no reply back from Support since my last message to them 11hrs ago. 

I will continue to update as things occur.  Thus far I've sent a support ticket, they've replied, and I replied questioning the actions they suggest I take.

[theonlybuster]

21hrs after my reply, I got a reply from Spotify Support...

[quote]Hi Buster,

Thanks for getting back in touch with us!

Good news...

I've had a look at our records and it appears that your student discount has been activated.
Your discount will take affect on your next payment, this will be on the 05/08/14.

If you have any further questions please get back in touch!

Kind Regards

Niall Jackson[/quote]

I sent a reply asking if I would receive a credit of sorts for the 2 months I was supposed to received the discounted rate but did not.... Awaiting their response....  I assume I'll have to wait another 16-24hrs for a response.

[theonlybuster]

It looks like either Customer Service works late at night or takes roughly 16hrs to reply to emails. 

Just received an email saying they'd refund me the 2 billing cycles of which the discounts were not awarded to me and I paid full price within 3-5 days.  I received the refund roughly 2hrs after receiving the email. 

It's safe to say I'm a happy customer.  I wish I could tell you exactly what the problem or issue was, but sadly I do not know. 

Sorry guys.

[Joe]

Glad to hear it got sorted. Enjoy your music 🙂

[theonlybuster]

Last update...

Spotify just charged my account, everything was what it was expected to be.  All seems to be good to go.  

[user-removed]

Hello,

     I have been trying to change my account to a student discounted price for weeks now, and have been assured over and over again that this change has been implemented.  I don't even know how many messages I have sent or post I have written on the Spotify forum and was told over and over again that I would be charged the 4.99 discounted price.  However, I just was charged AGAIN for the full amount and it says that my membership will automatically be renewed in December and charged the 9.99 again.  This is extremely frustrating and I don't know what else to do except cancel my membership.  This will be my LAST attempt at trying to adjust this price.  I expect my money to be refunded as I have been told before that my account has been changed and have all of these emails on record.  It's simply unacceptable.   

[Peter__]

Unfortunately community support can't help with payments issues, so stick at it with the support team via the contact form / email.