Student discount issue

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Student discount issue

Jkzermeno
Newbie
I was using Spotify premium, however, I recently became a student and wanted to apply the student discount to my account. I would click on the student discount link at the bottom of the main Spotify page and it would tell me to log in. I would log in and it wouldn't take me to the page where you give your name and select your school and all that. It just keeps taking me to my account settings page where I can edit my payment method/edit my subscription. But there is nothing on this page about applying the student discount. The Spotify help page tells me to click the student discount link and it will take me to the student discount page, but it isn't taking me to that page! Please help!
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Re: Student discount issue

MattSuda
Community Legend

I think you have to cancel your current subscription before you sign up for the student discount subscription.

 

You can do that here:

https://www.spotify.com/accounts/subscription/

 

(don't worry, if you cancel your subscription you still get to keep the remaining time period)

 

If you still have problems , I suggest you contact support so they can take a look at your account and see what is going on:


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

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